Dr Bapi Biswas & Partners GP Surgery, 9 - 11 Railway Road, Ormskirk , L39 2 ND was the venue for the latest Home Instead CAREGiver team meeting, held (25/06/13).
The theme for the day was ‘going that extra mile’, and Gail Godson, Home Instead Director, Community Care, introduced an agenda which was focused up on maintaining and enhancing the quality of daily care services and going the extra mile for clients, on every single call. Gail goes on to comment, "At Home Instead we always endeavour to consistently provide the very best quality care servicesfor adults and older people, helping them to live independently at home for longer. Clearly our approach to quality starts when we look to recruit the very best local CAREGivers who all share our commitment to delivering care as it should be, we then invest heavily in training & development including; mandatory training, specialist personal care training, QCF’s and our own specialist Alzheimer’s and dementia care training, which is unique in the UK as the only course of its kind to be accredited by City & Guilds”.
Gail goes on to say, "From day one, we found there was a fundamental industry weakness and consistent gap in care skills training, standards and expectations. A situation which I found totally unacceptable and so we set about ensuring all our staff are professionally trained and equipped to look after the most complex of care needs”.
Put simply’ if a member of our staff is not suitably trained and good enough to care for our parent(s) then why should it be ok (as an employer) to send that person to look after someone else’s parent(s) or loved one’ .
Recently Health Minister, Norman Lamb MP, has commented that it is not acceptable that there are no “clear standards of the training that must happen in a care home, I would not want a loved one of mine - or indeed myself - to be cared for by someone who has no training.
“Criminal prosecutions must follow in the ‘most outrageous’ cases of abuse but reforms are needed to improve the quality of care more widely in nursing homes and in pensioners' own homes, he said “the new regime must not create ‘a tick box’ culture, adding: “But the bottom line is, I don’t want a loved one being looked after by someone who has really no idea what they are doing” in this vital service industry."
The Home Instead quarterly staff meetings are an excellent opportunity to celebrate all the good care that our CAREGivers have consistently delivered over the last three months and also helps us maintain our focus upon all the key aspects of our service which allows Home Instead, our staff and service provision to stand out.