Outstanding Training and Development Opportunities,in 2016.

Jessica Pearce
Jessica Pearce

Outstanding Training and Development Opportunities, in 2016.


Where has the last 12 months gone! Its 2016 already and almost 12 months to the day that the Care Quality Commission (CQC) rated our West Lancashire and Chorley care service as ‘Outstanding’, one of the first ‘Outstanding’ services in England.

At the time the CQC inspector asked, is the service well-led? and  then reported: ‘The service was well-led. The managers of the service promoted strong values and a person centred culture. Staff were proud to work for the service and were supported in understanding the values of the organisation.

There was strong emphasis on continual improvement and best practice, both within and outside of the service, was constantly explored. To this aim, strong and positive links with a variety of external organisations had been developed.

There were effective systems to assure quality and identify any potential improvements to the service. This meant people benefited from a constantly improving service’

The CQC assessor went on to report, ‘people we consulted told us they felt their care workers were competent and had the skills required to support them safely. Care workers told us they received a good level of training and that they felt confident to support people in a safe manner. This information was supported by training records that showed all staff were trained in important health and safety areas, such as moving and handling, infection control, first aid and food hygiene. People told us they were actively encouraged to raise concerns about safety and were confident any concerns they did raise would be acted upon appropriately. One care worker said of the management, ‘’They would absolutely thank you for flagging something up.’’ Another told us, ‘’We are encouraged to speak up if we have any concerns. That’s how things can be improved.’’

We are a team that never rests on its laurels, so as part of our continuous improvement journey in 2016 we are continuing to invest in our staff and their future by providing a range of first class career and training and development opportunities for both new and existing staff. Employee development in 2016 will include the Care Certificate, an Apprenticeship in Business Administration, Health and Social Care Level 2 & Level 3 and Leadership and Management in Care Level 5.

Separately, our Senior CAREGivers have enrolled on our 2016 development programme which has been designed to contain in house training and external third party Health & Social Care support.  

Jessica Pearce, in charge of our recruitment, is recruiting five new posts in 2016: Champions of Medication, Mental Health and Dignity and Head of Client Experience and Head of CAREGiver Experience. All these posts will be encouraged to develop their specialist care skills with the support of external training and development with an aspiration to become ‘beacons of best practice’ and support all CAREGivers , staff and the management team.

Throughout 2016 we will also be providing tailored training; this includes City & Guilds Dementia training, Alzheimer’s Society Dementia Friends, Basic Life Support, Specialist Moving and Handling, Shadowing of Key Staff  and providing all staff with access to the very latest E-Learning modules on Health and Social Care.

New Year-New Start-New Opportunities to deliver the best possible care and support for our lovely clients across West Lancashire and Chorley.



A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home