Gail and Robert Godson the 'Providers Voice' at The Care Quality Commission, 'Excellence' Leadership Conference in London.

Robert and Gail Godson from Home Instead West Lancashire and Chorley were delighted to be recently invited by the Care Quality Commission (CQC) to represent the ‘Provider voice ‘at the CQC Leadership ‘Excellence’ Conference, held on 29th January, in Wembley, London. Moving forward with new values, as part of their continuous improvement journey, the CQC are holding four themed Leadership Conferences in 2015/16 on; Excellence, Caring, Integrity and Teamwork.

Over five hundred and twenty staff attended on the day, including CQC Main Board members, Managers and leaders across the organisation, for one day to inspire, motivate and engage them in the important role that they play within the organisation.

David Behan CQC Chief Executive opened the day’s events which included guest speakers Professor Damian Hughes - Engagement and High Performing Organisations, Robert & Gail Godson – Provider Voice and David MacLeod O.B.E. - Employee Engagement Workshop.  

Attendees were given an opportunity to learn about the common traits of high-performance organisations and how the CQC can individually and collectively instil a sense of ‘Excellence’ as part of their continuous improvement and on-going delivery of change.

Gail Godson Director of Home Instead goes on to say ‘we were delighted to be invited by Helen McNamara, CQC Head of Organisational Development and present to such an inspiring group of CQC professionals. As one of only two (home care) companies, rated by the CQC as Outstanding, we were obviously very proud to be ‘the Provider voice ‘at this event’.

The CQC has rated and judged Home Instead West Lancashire and Chorley as ‘Outstanding ‘ and this was an opportunity for their staff to recognise high quality attributes, values and performance in an Adult Social Care setting and also from their own health and social care perspective.

Gail goes on to say,’ the kind support and personal feedback we got on the day and since from David Behan, Andrea Sutcliffe, Chief Inspector (Adult Social Care) and numerous other senior members of the various CQC teams, has been brilliant. Both Robert and I respect and value all our lovely clients, our Superhero CAREGivers & staff and we gave our presentation, direct from our hearts. We hope the lessons from all the presenters on the day will influence the delegates going forward and help them to continue to deliver effective change, promote Excellence and inspire their teams. 

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home