Robert Godson - Managing Director
Having previously held senior executive positions in the UK Logistics industry and Central Government, Robert decided to combine his transferable business skills gained across the private and public sectors with those skills of his wife Gail, whose professional care career commenced as a NHS nurse at Ormskirk hospital over thirty years ago.
Robert worked as a Director in the Transportation and Logistics sector for TNT (UK) Ltd, delivering flexible supply chain solutions to multi- national organisations throughout the UK, focusing upon quality services, processes and procedures. More recently he worked for the Office of the Deputy Prime Minister and the Department for Communities and Local Government in London on the modernisation of public services.
Commenting on the formation of Home Instead West Lancashire and Chorley, Robert said “Both Gail and I share a common desire to become an established part of the local West Lancashire care community, changing the face of ageing, and becoming the provider of choice by delivering the highest possible quality care services to adults and older people in their own homes."
Gail Godson - Registered Manager
Gail has both professional and personal experience of care in the local community, and has also sadly experienced first-hand the difficult and near impossible challenges many families have faced when service providers have failed to deliver even the most basic levels of dignity and care.
Gail trained locally in Lancashire as a nurse, and has over 30 years of experience in the health care service, primarily within the NHS as a clinician and Senior Manager. Gail has found time between work and being a mother to four children to gain an impressive portfolio of qualifications including attaining a Bsc (Hons) in Professional Health Studies. Her more recent positions held include Assistant Director of Operations: Southport and Ormskirk NHS Hospital Trust. Executive Nurse: Central Lancashire PCT provider Services.
Gail goes on to say “In 2010 both Robert and I researched the local options and possibilities with the intent of opening our own new care company. We are determined to make a difference locally, offering high quality care services that are based around tailored care plans, respect and dignity."
Mel McAdam - Care Manager
Mel has over 20 years of business management, learning and development, quality assurance & compliance experience, with 13 of these being specific to Health and Social Care Services within Learning Disabilities, Complex Health, Adult, Elderly and Palliative Care settings.
Mel is passionate about ensuring people in receipt of Care Services receive high quality services that promote independence; whilst supporting health, wellbeing and positive outcomes.
"As the Registered Care Manager, I am responsible for all aspects of the day to day operations within Home Instead West Lancashire and Chorley ensuring continued compliance within relevant legislation and Governing Bodies and maintaining our CQC ‘Outstanding ‘rating. Working in partnership with dedicated Care and Business professionals, I am committed to the provision of high quality care service that is dedicated to providing the very highest-quality of care and support to adults and older people in the comfort of their own homes, for as long as possible."
Carol Canipa - Community Partnership Manager
Carol has over 30 years experience in customer facing roles. Carol commenced working for Home Instead in July 2019, following a long and successful career in the Financial Sector. Carol has amassed over the years, a wide range of interpersonal skills, business acumen, and networking skills all of which Carol has successfully transferred into her new role at Home Instead.
Carol is a people person who thrives in networking within her local community. Carol is very confident at engaging with people, establishing new connections, working with local businesses and promoting Home Instead and the excellent work that our Caregivers do.
"As Community Partnership Manager, my role is to increase the presence and involvement of Home Instead within the local community, by continuing to make new connections and strengthening the connections I have already amassed through my career. I thoroughly enjoy networking in the community as it enables me to share and promote all the wonderful work that Home Instead does, and knowing that through networking I am making a difference is truly rewarding."
Harriet Cuming - Care Coordinator
Harriet has been with Home Instead since 2014. Harriet began her journey as a CAREGiver and now has a pivotal role as our Care Coordinator. With over 10 years experience working within the Care Sector, Harriet has developed a wide range of knowledge and practical skills that make her effective in her role as Care Coordinator. Harriet undertakes Care Consultations with potential clients and their families, demonstrating patience, kindness and understanding in order to reassure families that their loved ones will receive the highest possible quality and support when in receipt of a care package from Home Instead. Harriet also supports with our Client and CAREGiver Quality Assurance processes.
"I am really passionate about clients being comfortable in their own homes, and their care being centred about their actual needs, not the provider’s requirements. The best bit of the job for me is visiting clients and seeing them content and settled at home with support around them."
Katy Kelly - Business and Compliance Administrator
Katy started working at Home Instead in 2019 after successfully achieving her master’s degree at Edgehill University.
"My role as Business & Compliance Administrator is to support the Registered Care Manager and the Directors with a wide range of business support tasks. This could include compliance monitoring, internal auditing, reporting and record keeping to purchasing and stock control. I enjoy my role as it is extremely varied and I am able to utilise the skills I gained at university whilst acquiring additional knowledge and skills pertaining to Business and Health and Social Care."
Nikki McDermott - Care Supervisor
Nikki has worked in the Care Sector for over 20 years in both general and mental health sectors. Nikki has worked in a variety of roles throughout this time and has developed a wealth of knowledge and experience and as such will be a pivotal member of our 'Health Care at Home' team, providing specialist care services to our lovely clients. Nikki has also achieved her QCF Level 3 in health and social care.
'I am passionate about providing and delivering high quality care, and my role as Care Supervisor ensures I that I oversee clients wishes and outcomes of their care they receive from us. Its also keeps me in touch with all our wonderful CAREGiving team here at Home Instead'.
Charlie Lockwood - Care Coordinator
Charlie joined the Home Instead West Lancashire and Chorley team as our Care Coordinator in May 2021, bringing a wealth of knowledge and experience relating to the care sector. Charlie has quickly become a real asset and has complimented our strong team of Key Players.
“I am delighted to be the Care Coordinator for Home Instead, the team are exceptionally friendly, very welcoming and provide a level of support that goes beyond expectation. Working in the care sector is so fulfilling. I love knowing, as an individual, the difference I can make to one person’s day sometimes can make their whole week, and as a team together we can make the rest of their lives comfortable, enjoyable whilst ensuring the client is all times treated with the respect and dignity they deserve. I believe that everybody should be treated like they are a member of your own family, and knowing our team make that difference to them every day really is rewarding.”
Ruth Bober - Finance Officer
Working as the Finance Officer for Home Instead West Lancashire & Chorley, Ruth has a strong background in finance including; bookkeeping, payroll and accounts, and consistently providing a most valuable service to our wonderful clients, their families and our team.
“My role is very varied and includes tasks such as invoicing – collating all necessary information and production of final invoices, collection of payment for invoices, processing of mileage claims, correlation of information for wages for our CAREGivers and Key Workers and then processing this information for submission to HMRC and setting up payments.”