Robert Godson - Managing Director
Having previously held senior executive positions in the UK Logistics industry and Central Government, Robert decided to combine his transferable business skills gained across the private and public sectors with those skills of his wife Gail, whose professional care career commenced as a NHS nurse at Ormskirk hospital over thirty years ago.
Robert worked as a Director in the Transportation and Logistics sector for TNT (UK) Ltd, delivering flexible supply chain solutions to multi- national organisations throughout the UK, focusing upon quality services, processes and procedures. More recently he worked for the Office of the Deputy Prime Minister and the Department for Communities and Local Government in London on the modernisation of public services.
Commenting on the formation of Home Instead West Lancashire and Chorley, Robert said “Both Gail and I share a common desire to become an established part of the local West Lancashire care community, changing the face of ageing, and becoming the provider of choice by delivering the highest possible quality care services to adults and older people in their own homes”.
Gail Godson - Registered Manager
Gail has both professional and personal experience of care in the local community, and has also sadly experienced first-hand the difficult and near impossible challenges many families have faced when service providers have failed to deliver even the most basic levels of dignity and care.
Gail trained locally in Lancashire as a nurse, and has over 30 years of experience in the health care service, primarily within the NHS as a clinician and Senior Manager. Gail has found time between work and being a mother to four children to gain an impressive portfolio of qualifications including attaining a Bsc (Hons) in Professional Health Studies. Her more recent positions held include Assistant Director of Operations: Southport and Ormskirk NHS Hospital Trust. Executive Nurse: Central Lancashire PCT provider Services.
Gail goes on to say “In 2010 both Robert and I researched the local options and possibilities with the intent of opening our own new care company. We are determined to make a difference locally, offering high quality care services that are based around tailored care plans, respect and dignity”.
Mel McAdam - Care Manager
Mel has over 20 years of business management, learning and development, quality assurance & compliance experience, with 13 of these being specific to Health and Social Care Services within Learning Disabilities, Complex Health, Adult, Elderly and Palliative Care settings.
Mel is passionate about ensuring people in receipt of Care Services receive high quality services that promote independence; whilst supporting health, wellbeing and positive outcomes.
‘As the Registered Care Manager, I am responsible for all aspects of the day to day operations within Home Instead West Lancashire and Chorley ensuring continued compliance within relevant legislation and Governing Bodies and maintaining our CQC ‘Outstanding ‘rating. Working in partnership with dedicated Care and Business professionals, I am committed to the provision of high quality care service that is dedicated to providing the very highest-quality of care and support to adults and older people in the comfort of their own homes, for as long as possible.’
Carol Canipa - Community Partnership Manager
Carol has over 30 years experience in customer facing roles. Carol commenced working for Home Instead in July 2019, following a long and successful career in the Financial Sector. Carol has amassed over the years, a wide range of interpersonal skills, business acumen, and networking skills all of which Carol has successfully transferred into her new role at Home Instead.
Carol is a people person who thrives in networking within her local community. Carol is very confident at engaging with people, establishing new connections, working with local businesses and promoting Home Instead and the excellent work that our Caregivers do.
'As Community Partnership Manager, my role is to increase the presence and involvement of Home Instead within the local community, by continuing to make new connections and strengthening the connections I have already amassed through my career. I thoroughly enjoy networking in the community as it enables me to share and promote all the wonderful work that Home Instead does, and knowing that through networking I am making a difference is truly rewarding.'
Lynne Bradshaw - Head of Care
With over 25 years’ experience in Health and Social Care Settings, ranging from Nursing & Residential, Forensic Mental Health to Support Living and Domiciliary Care. Lynne has progressed her career over time from Care Assistant to Head of Care. Lynne has amassed over the years a wealth of experience, knowledge and practical skills that support her in delivering a safe service to the clients.
‘As Head of Care, my priority is making sure that Clients receive the highest levels of care and support that they need and deserve in order to keep them in their own homes safely, for as long as possible whilst at all times promoting choice, independence and dignity. It is important that we match Clients to the right CAREGiver in order to build effective relationships built on trust, respect and friendship. Our wonderful CAREGivers receive ongoing training and development in order for them to adapt to clients ever changing needs.’
Harriet Cuming - Care Coordinator
Harriet has been with Home Instead since 2014. Harriet began her journey as a CAREGiver and now has a pivotal role as our Care Coordinator. With over 10 years experience working within the Care Sector, Harriet has developed a wide range of knowledge and practical skills that make her effective in her role as Care Coordinator. Harriet undertakes Care Consultations with potential clients and their families, demonstrating patience, kindness and understanding in order to reassure families that their loved ones will receive the highest possible quality and support when in receipt of a care package from Home Instead. Harriet also supports with our Client and CAREGiver Quality Assurance processes.
‘I am really passionate about clients being comfortable in their own homes, and their care being centred about their actual needs, not the provider’s requirements. The best bit of the job for me is visiting clients and seeing them content and settled at home with support around them.'
Martin Scott - Care Supervisor
Martin has served with the British Army 1st Battalion The Queens Lancashire Regiment for 9 years and has recently finished working for St John Ambulance on the commercial side, working as an Emergency Transport Attendant, contracted out to the North West Ambulance Service for over 11 years.
Martin enjoys meeting and talking to people and has excellent interpersonal skills – ideal for when it comes to interacting with and supporting Clients and Staff.
‘As Care Supervisor my role is to ensure that the Clients, we have at Home Instead West Lancashire and Chorley are receiving the best care possible, and to help and support the CAREGivers to fulfil their role, as well as facilitating the training and ongoing development of existing and future CAREGivers.'
Peter Knowles - Head of Recruitment, Retention, and Wellbeing
Peter has over 8 years of experience within recruitment, from agencies to internal recruitment. Peters main background was serving in the armed forces for 12 years as a pioneer soldier, he has completed tours in Iraq and Afghanistan with 201 Field Hospital. Peter has a great understanding of our business needs which he can take out to the community to find the best CAREGivers for our wonderful clients.
‘As head of recruitment, it is my role to source the best candidates to join the Home Instead family. Ones who share our high-quality values and ethos Once the candidates have completed the onboarding process, my task does not end there, as I am in constant communication with all members of staff to support them with any wellbeing needs.'
Katy Kelly - Business and Compliance Administrator
Katy started working at Home Instead in 2019 after successfully achieving her master’s degree at Edgehill University.
‘My role as Business & Compliance Administrator is to support the Registered Care Manager and the Directors with a wide range of business support tasks. This could include compliance monitoring, internal auditing, reporting and record keeping to purchasing and stock control. I enjoy my role as it is extremely varied and I am able to utilise the skills I gained at university whilst acquiring additional knowledge and skills pertaining to Business and Health and Social Care’.
Ellie Hewitt - Recruitment and Business Administrator
Ellie has been in a customer facing role since leaving college. Ellie joined our company Home Instead as an apprentice in 2016 as a Business Administration Apprentice. Since then, Ellie has achieved her QCF Level’s 2 and 3 in Business Administration and now works as an Administrator supporting in all aspects of recruitment and business.
Joanne Silver - Recruitment and Business Administrator (Chorley)
Joanne has worked in the care industry for 14 Years previously working with adults in a supported living tenancy supporting them to stay independent and to live in their own homes for as long as possible.
‘As Recruitment & Business Administrator, my job role is to support the recruitment and retention of our lovely CAREGivers and other key players into Home Instead, ensuring they receive an high quality induction into Home Instead, this includes interviewing, document management and ensuring effectiveness and efficiency throughout the process. I also ensure that annual or periodic updates are carried out. i.e. DBS, health screening etc.’
Joanne Pilkington - Business Administration Apprentice (Chorley)
Joanne is new to the CARE industry; Joanne is a Business Administration Apprentice, further progressing her education and her career. Joanne experiences both sides of Home Instead as she also works as a CAREGiver in her spare time. Joanne is passionate about the wellbeing of other people and helping make sure that they maintain their independence.
‘My role within the business is primarily that of Business Apprentice in which I support the wider team with all aspects of administration provision. As a CAREGiver, I support our clients to live their lives as independently as possible.'