Meet the team

Michel Sun Wai

Dr Michel Sun Wai - Director

Some people find it unusual in that I have a female sounding French name when I am of Chinese origins. What is not unusual, however, is the kind of care I want to provide to elderly people and anyone else who needs help and care.

I am a practising Anaesthetist and an Intensive Care Consultant. Looking and caring about the frail and the elderly is just an extension of what I do normally for my patients while they are in surgery or when they are on the Intensive Care Unit. I chose Home Instead  not only to help me start up my own business but also because it matched my vision of how care to the elderly should be delivered. My aim is to provide support and peace of mind to the family of the loved one we are caring for, by helping that person retain their independence and dignity and enabling them to stay in their own homes for as long as possible. My Care Professionals through empathy, care and training will behave as if a family member is looking after their own loved ones.

On a personal level, I keep fit by practising Ju-jitsu and through much sweat and effort, I am a black belt, 4th dan. My wife, Jo, is another Anaesthetist and of course, there is a lot of medicine being spoken at the dinner table! We have 3 daughters and a son, 2 cats and look after 2 aquariums!

I am a stickler for details and want to provide the best care around by getting the best staff possible around me.


Michelle Gilbert

Michelle Gilbert - Registered Care Manager

I joined the Home Instead Chelmsford team in April 2016 and I am very much looking forward to a long and exciting working relationship.

I have been in social care since 2000, two of these years were as a care worker and coordinator and then the remaining as a registered manager. For me, social care is all about quality support for our ever ageing population and Home Instead does exactly that.

I take pride in my ability, to develop positive working relationships with colleagues, peers and other professionals, I am highly motivated and enthusiastic, with a can-do attitude. I am a very positive, down to earth person.

I have three handsome grown-up sons and four gorgeous grandchildren - not that I’m biased!

In my spare time, I love to spend time with my family. I am also fascinated by genealogy and have traced my family history back several generations. I enjoy listening to a variety of music, jazz, modern, classical and I love to travel.


Julie Harding

Julie Harding - Marketing and Community Engagement Officer

Before I joined Home Instead in August 2018, I had been working from home as a self-employed Digital Creative for 4 years. During this time, I acquired a lot of the marketing and networking skills which are a basic requirement for the self-employed whatever their business.

I also took on a part-time job, which would bring in some money but also challenge me, so I took the position of a 'home care worker'.  I worked for the company for about 8 months and my duties included the personal care of elderly clients and inclusion for clients with learning difficulties. I enjoyed the job but lost faith in the company within the first few months.

Due to my previous experience in the care industry, I wasn't sure if I wanted to get back into it. But during my interview, I was reassured by Michelle as to how differently 'Home Instead' worked. The high esteem in which clients and Care Professionals are held within the company was like a breath of fresh air. I am very much a people person and a team player and understand the importance of working relations with staff and clients alike

I have two grown-up children who are living in Milton Keynes both of whom have a daughter each, who I see regularly via the miracle of technology.

I love anything Italian and have had an interest in learning basic Italian for years. I like attending classic car shows, galleries, museums. Enjoy family tree research and genealogy, mountain bike rides, long walks, visiting London and York and anything Apple Mac or IT.

Jo Hill

Jo Hill - Compliance Officer

After nearly 20 years of working for Banks and Financial Institutions, I decided to pursue an alternative career path.

I knew that the Care Sector was the area that interested me as I had been caring for my elderly Grandmother who is 92.

I joined Home Instead in September 2015, as a Community Liaison Manager, after becoming aware of the difficulties faced when trying to find excellent quality care for the elderly community.

Since I started here, I have worked hard to achieve the role as Compliance Officer, this enables me to meet my clients and their families and knowing that we are making a difference to their lives with the service we provide.

Anne Hood

Anne Hood - Scheduling Co-ordinator

I am the Scheduling Co-ordinator, after having the opportunity to change my role at Home Instead Chelmsford.

I joined Home Instead in August 2016 as a Clerical Administrator providing clerical and administrative support across all departments. I carried out a range of duties which involved telephone communication, contact with the public and internal colleagues. I also provided support with organisational procedures and systems. 

I previously worked within the NHS as a Screening Assistant for the Cancer Screening Programme for 6 years. I value client happiness and will endeavour to do all I can to help.

In my spare time, I enjoy walking my dogs, spending time with my family and socialising with close friends


Becky Cooper

Becky Cooper - Trainer

I joined Home Instead in June 2015 and I absolutely love what I do. I was attracted to the ethos of Home Instead as they’re similar to my own, and I really like that the visits are a minimum of 1 hour. 

As a trainer, I provide a mentoring role for our Care Professionals and support our clients and their families on an ongoing basis. However, I still enjoy being hands-on with care and getting out to meeting clients wherever possible. 

I have completed the Home Instead Senior Care City & Guilds accredited Dementia training care course in order to support our clients with Alzheimer’s and other dementias. I have also completed the City & Guilds end of life course. I am really passionate about helping people to stay in their own home, in familiar surroundings for as long as possible. 

Things that make my heart happy are my family, my friends, woodland walks and chocolate cake.

sue Last

Sue Last - Field Supervisor

I joined Home Instead Chelmsford in August 2016 and some of my duties include: Carrying out Care Consultations, QA, Service Reviews, Introducing new Care Professionals to clients, direct observations with Care Professionals, spot checks, risk assessments and Care Plans. 

I previously worked as a Restaurant Manageress for 20 years, then in 2003, I started work in the Care sector. I worked for Essex County Council and for Essex Cares until August 2016. Here I was a Care Co-Ordinator / Support Lead and my duties included doing First Visits, Risk Assessments, Supervisions, Review of Services, Direct Observations, Chairing Meetings, Training, Supporting with Medication training, Trainer / Demonstration of Aids that support clients with personal care/dressing, preparing food and drink to help maintain their independence and remain in their own homes.

I have also worked in Broomfield Hospital alongside Social Workers and part of my duties included going towards to meet potential clients and assess them with suitability to come home with a retirement package.

Jade Lilley

Jade Lilley - Field Superviser

I became a Senior Care Professional at the start of 2018 but I have been with Home Instead Chelmsford since September 


I previously worked in a care home but joined Home Instead because I love their passion towards care and I wanted to make a difference to peoples lives. 

I am proud to be the first Home Instead Chelmsford Care Professional to complete my Care Certificate, City & Guilds in Dementia & Alzheimers, Dementia Friends and Virtual Dementia Tour all within my first year of joining.

In my spare time, I enjoy socialising with family and friends, knitting, crocheting and spending quality time with my partner and our Husky Fynn.

Alyson Chilton

Alyson Chilton - Field Superviser

I have been working at Home Instead since August 2017, I originally started as a Care Professional however a progression opportunity sees me now as a Field Supervisor. I support our clients by completing care consultations, reviews and risk assessments. I also support our Care Professional by completing observations, introductions and being there at the end of the phone on call.

I love my job and the ethos we have here at Home Instead, to us it’s personal. We work as a team and no one is more important than the other as none of us can do our jobs without each other.

I am a Mum to 2 beautiful young ladies and 1 handsome young man. I enjoy spending time with them and my partner Paul. I love football, listening to music, reading and laughing! I laugh a lot, some say too much.

Life is for living and I am a true believer that we all deserve to have the best, happiest lives possible and if that means a helping hand on your shoulder at times, then that’s ok.

Georgia Kershaw

Georgia Kershaw - Recruitment, Retention and Marketing Officer

I joined Home Instead in March 2021 after finishing University. I started as a Digital Marketing Assistant, but I am now working as the Recruitment, Retention and Marketing Officer. My role is to interview and hire new Care Professionals and liase with our trainer to get their careers started up.

I spent 4 years at University in Southampton studying Media and Film and Television before moving back to Essex.

I have a Shih Tzu called Gizmo and I enjoy taking her for walks and to the park. I enjoy baking, watching dramas and spending time with my friends and family.