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Front of House Recruitment Coordinator AKA…Director of First Impressions!

loughborough Full-time 20,000 - 25,000 per annum Closing date: 15/11/2020
Company Description

Home Instead Charnwood is the leading provider of first class service and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter.

Job Description

An opportunity has arisen for an enthusiastic, professional, caring and energetic Front of House Recruitment Coordinator to join Home Instead in Charnwood: a dynamic, ambitious and growing company. Already enjoying a reputation second to none for delivering high quality personalized care, as the fastest growing office, recognised by numerous award panels and wins and rated CQC OUTSTANDING it offers the perfect ‘sell’. As a private provider of care it is paramount that we spend time engaging with professionals in the local community to ensure we are their first choice as a private care provision.

Responsibilities and Duties:

·         Ensuring that everyone that encounters Home Instead Charnwood feels positive with the interaction; clients, CAREGivers and professionals

·         Attracting and managing the flow of the appropriate calibrate of CAREGivers

·         Taking a sales role in client acquisition and client enquiries, speaking with families and potential client’s about the services that we offer as the front face of the brand when shop based


Recruitment of new CAREGivers:

-          Target +4 net CAREGivers recruited each month

-          Post on Smart Recruiters to attract the right candidates

-          Post on FB and social media to attract candidates

-          Attend events in the community to attract candidates

-          Network where appropriate to attract candidates

-          Advertise in local magazines / display posters locally to attract candidates

-          Manage ads and candidate applications through Smart Recruiters

-          Respond to new candidate applications through the SR App which at times may be outside of usual office hours

-          Call previous applicants and encourage them to pop in for a chat

-          Invite new applicants in to meet and be flexible with timings if needed ie outside of usual office hours

-          Complete ‘interview’ paper work when they pop in

-          Ensure application form is completed correctly: 10 years of work history or signed to say not work for example, 2 professional references / 2 personal references

-          Select candidates for induction

-          Ensure Smart Recruiters system is up to date with candidate progress

-          Attend the induction learning and development train the trainer so that you can deliver some module of CAREGiver induction

CAREGiver Retention :

-          Work to ensure we have a star and team of the month

-          Complete CAREGivers annual appraisals

-          Complete CAREGivers exit interviews (and analysis the reasons for this re retention and actively try to prevent)

-          Organise the monthly CAREGiver drop in

-          Organise the quarterly CAREGiver team meetings along side Jade

-          Send out CAREGiver birthday cards and be aware of other events that may be important to them to ensure they feel appreciated



Sales and Client Enquiries:


-       Front of house contact with potential new client enquires

-       Provide an over view of our services to potential new clients

-       Call up and chase up client enquires to improve conversion

-       Create sales packs and send out to new clients



·         Support with the new shop build / project / sourcing and window displays…

·         ‘man’ the shop as the front face of Home Instead in Loughborough – working 4 days a month which will be weekend days – including supporting the on call alerts etc on these weekends – plan and rota to be decided. Days off in lieu for days worked at the weekend.

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