Quality Care Care at Home: Loughborough, Charnwood and Coalville.

I just wanted to write to say how grateful I am for the care that the company and your staff provided for my sister. Nothing was too much trouble for them, and they seemed more like friends to my sister than care staff. I felt that I could relax knowing that she was well taken care of, and that they would contact me if needed. I was thankful that Yvonne was with me and my husband at the end and helped me through it, showing a lot of empathy and support. I was very impressed with the way you ensured that each carer was introduced to me and my sister beforehand, and that she had a dedicated group of carers. I would have no hesitation in recommending you to anyone. Once again, many thanks J ’’

Daughter of Client

We employed the agency for Mum not long before the Covid-19 virus lockdown and are so happy that we did.The carers go above and beyond to ensure Mum has everything she needs. Our family is spread around the country so Mum’s carer ensures we keep in regular contact with Mum via video calls as she wouldn’t 
be able to do this herself. That way she’s been able to see much loved grandchildren whilst she’s stuck indoors.I was also able to get Mum’s vital medication changed due to her carer’s intervention without the stress that it would have caused during these difficult times.Living more than 200 miles away, I can be reassured by the app on my phone which gives updates on how Mum is.Mum thoroughly enjoys her carers visits and says they give a consistent high level of care. She also has the same carers which is important for her too.The reassurance that Mum is well looked after means that her and her family have stayed safe and happy particularly during the lockdown period.

Carol - Daughter of Client

In April 2019 my sister and I needed to quickly put in place a care package for our mother. Home Instead was recommended by both family and friends and we have never looked back. From the 1st meeting to discuss Mum’s initial needs to meeting her primary care team a couple of days later, the service 
provided has been friendly and caring whilst maintaining professionalism. Visits are punctual, organised and the care given is of the very highest standard. The last six weeks have only endorsed what an excellent decision we made - ranging from the regular comprehensive but sensitive protocol updates from the management team to the friendship and companionship delivered by the carers, affording us such wonderful peace of mind that Mum is so well cared for while we are unable to make those visits ourselves. Reading the twice-daily updates on the App provides the reassurances that all checks are in place and followed for the benefit of both caregiver and client. Excellent, thank you.


Anne - Daughter in Law of Client

The service provided was absolutely excellent. The carers were friendly but professional and efficient. My father-in-law was relaxed and comfortable around all the people he met. The company endeavours to keep the support team the same to allow a pleasant and trusting relationship to develop. The people in the office were supportive and understanding with my husband and I, exhibiting flexibility and advice when circumstances were in flux and updating us with any concerns or points they felt we might not be aware of at such times. We felt that everyone we spoke to knew who my father-in-law was and understood his needs. He looked forward to their visits. In conclusion, we would like to express our gratitude to the carers of Home Instead for their consistent service in these current extraordinary days.


Client Daughter

I am writing this on behalf on my parents. Initially they were very reluctant to accept any help at all but I met 2 of the management team and they allayed our worries which meant that it was easier to persuade my parents to change their minds. The carers have been so kind & accommodating and they have established a lovely relationship with my parents. It has been such a relief to my siblings and myself, thank you.


On initial enquiry I was invited to the office to discuss the position. I found this an excellent way of recruiting and gave an instant understanding and feeling of the company. My initial training was done on a 1:1 basis. It was clear and easy to follow and I felt able to ask for clarity on anything I was unsure of without feeling silly.


There is great care given to matching the carer and the client. There is continuous support from the office staff if problems arise. There is adequate time given in each appointment to fulfil the care plan agreed with the client.

JS Clients Daughter-in-Law

Since Home Instead have been caring for my mother-in-law. Things have been a lot easier in the mornings and at night knowing that someone is there to help put her to bed and help her get up in the mornings.


A fantastic company to work for or to have care provided for. CAREGivers are well supported and looked after, the clients receive whatever help they need and companionship from people who really care and love their job. The exact care I would want for my loved ones.

Jayne Ward - CAREGiver

Jayne Ward: "Just wanted to update you guys in the office, had a lovely morning with 'M' (Client) today. And guess what she said whilst we were looking at the scrapbook together??"

Client "Thank you for coming and thank you for your help. I enjoy your visits and your company"

Jayne Ward: "I told her that I enjoyed coming too"

Home Instead Charnwood are so pleased we are making a difference - client 'M' has dementia and both her family and our team wondered if she appreciated the visits we made but just to know we are making a small difference to her life and the efforts Jayne goes to, makes us feel very fortunate to be supporting the elderly community and make a difference in people's lives.

If you have a loved one that you think may require support please get in touch - 01162 165306

Sally-Ann Freer - CAREGiver

"May I say that it's really nice to know that we are welcome to pop into the office spontaneously for a cuppa and chat if/when passing.

I don't use Facebook but would like to express that my experience's with Home Instead Charnwood have been so positive, professional and welcoming. It makes a real difference when representing a company that as CAREGivers we feel supported and that staff have the same or similar values. I'm sure that the business will continue to go from strength to strength."

Carol O'Sullivan

My Carers came on time were very friendly and professional whilst doing everything asked of them with smiles and chat.

Daughter of Client

"I would have no hesitation in recommending Home Instead for caregivers. We employed Home Instead on behalf of Mum, initially in January 2018. We all welcomed the fact that there was continuity of the caregivers themselves and that they arrived at the allotted time too. Mum enjoyed the extra companionship/friendship, whether it be over a cuppa at home, a meal out, a trip out to the shops or a drive around the local countryside. The caregivers had an understanding of Mums condition, enabling them to help in any way they could, including taking Mum to surgery/dental appointments. They always showed care and understanding, in what became difficult visits for them all, latterly. The office staff were also attentive when we met or spoke with them. The team, as a whole, were able to offer advice and guidance to us when needed, which enabled us to help with Mums care too"

Sharon d Daughter-in-law of Client

Home Instead Charnwood cared for my mother in law for five years up until her death in June 2021. She was a proud and independent lady who struggled to accept she needed help however Home Instead enabled and supported this transition with sensitivity, respect and total professionalism. They went to 
great lengths to ensure my mother in law was actively involved in planning her care and was able to make decisions that related to how she wanted to be cared for this was so important to my mother in law. All staff from the management and coordination team to visiting carers treated my mother in law with the utmost respect and provided exceptional quality care physically, emotionally and socially. As a result, my mother in law was able to remain safely at home, maintaining her cherished independence and enjoy a good quality of life.