Meet the team

Photo of Charlotte

Charlotte Johnson - Director

Following 14 years of working in the manufacturing, design and retail industry I decided to research areas where I could apply my skill set in order to really make a difference to people’s lives.

The care sector, following several years of research – is an area I feel drawn to. I want to ensure we are treating the elderly with the respect and time they deserve. Having learnt the current care model we operate in the UK is in dire need of support and better direction I hope that by providing Home Instead care to our local Charnwood and Loughborough community I can go some way towards supporting the larger concern.

jade operations manager

Jade Thumwood- Operations Manager

My name is Jade Thumwood and I am the Operations Manager at Home Instead Charnwood. Whilst I started my career as a Care Assistant whilst at University studying for my BA Hons, I left the care industry and moved into Recruitment and Sales Management. Missing the enrichment from working in the care industry I then went on to become an Office Manager at a private care home group.
I jumped at the opportunity to work for Home Instead Charnwood because of the outstanding services, excellent industry reputation and the enrichment they offer the lives of their clients, families and the CAREGivers. Letting someone provide care for you at home can be a very personal experience. That’s why we set the bar extremely high with regards to the standard of care we deliver.

Amy Bloxham- Head of People

Amy Bloxham - Head of People and Marketing

My name is Amy and my role at Home Instead Charnwood is Head of People and Marketing. I have been working in retail for the last 5 years and I felt like a career change and a new challenge, taking me back to care which I worked in when I was younger. After meeting the team at Home Instead Charnwood and learning about all the amazing things they do in the community, I wanted to be part if their ethos!

I'm very passionate about people and cant wait to lead and support our CAREGivers throughout their journey with us at Home Instead Charnwood. When recruiting it's important we have the right CAREGivers to join our expanding team and we support them in the fantastic work they do. Our door is always open for a cup of tea and a chat!

Give me a call for that chat if you are already part of the team or would like to know more!

Amy - [email protected]


Lucy Bell - Care Co-ordinator

My name is Lucy and I am the Loughborough and Coalville Team  care coordinator. I have worked in the care industry for 6 years now and during that time have achieved a Level 3 NVQ and worked with in different roles.

I feel very passionate about care, and find the job very rewarding. I have recently moved to Leicestershire from Bournemouth and very much like my new role as a care coordinator for home instead, which is an outstanding company. 

This role gives me the fantastic opportunity to  support our clients and caregivers; whom are delivering EXCEPTIONAL support every day.


Shannon-Lea Harrington - Care Co-ordinator

My name is Shannon-Lea, I felt like I needed a career change where I could make a difference to peoples lives and this path just felt right for me. I started as CAREGiver for Home Instead Charnwood, I can honestly say it was the most rewarding job I've ever had. Being able to help clients in the comfort of their own home and seeing them so grateful after was the highlight of my day everyday. After applying for a new role within the company to progress my career, I am now the Care Co-ordinator at Home Instead Charnwood, this means I still get to see and help all of my lovely clients and I still get to work for the same outstanding company that goes above and beyond for every client.

Katies picture

Katie Hardy - Client Experience Manager

My name is Katie, and I am the Client Experience Manager for Home Instead Charnwood. I have worked in care for the last 10 years. I have worked across many care settings including Residential Care, Supported living and now at Home Care which is where my heart is; since I believe everyone should be able to be supported in their own home.

I am passionate about high quality care and Home Instead encompass’s everything I am passionate about. I aim to continue to provide the best care and support to those who live in my community within their own homes. I feel honoured to be a part of an exceptional, award winning team who only strive for the best for our clients.


Adrienne Wilkes - Client Care Coordinator

From a young age I have been inspired to work in the care sector, the main reason for this is I have had family work in different care environments of whom I have considered my role models. I have studied several qualifications since starting my career in the care system, 7 years ago and continue with my NVQ L5 in health and social care. I am looking forward to the future to continue enhancing lives with Home Instead Charnwood and progressing my career with a company that provides exceptional support to their clients and working to the highest standards both providing essential care, and life enhancement.

Front of house

Zoe Armstrong - Front of House

My name is Zoe – and hopefully I will meet you as you visit us as I am Front of House at Home instead Charnwood. I have always been interested in having a career where I can show my passion for caring, meeting new people and having a rewarding role. My previous work experience has been local in and around Loughborough and villages so I know the area well, and within roles of care both of children and whilst at a doctors surgery. The role of Front of House gives me a wonderful opportunity to support the team to give the most impressive support to the clients and our caregivers. The standard of care that’s delivered is the reason that I am enjoying my part of the team.

Photo of CAREGivers

Exceptional CAREGiver Team

We love our CAREGivers - they are brilliant, kind and Caring.

Each and every one of them have completed our in house bespoke training - go over and above in everything they do - two of them have even got to the final in the Leicester Mercury 2018 Care Awards!

Give us a call if youwant to have a rewarding, wellpaidandrolewhereyouareappreciatedforwhatyou do every singleday!

[email protected]

you can care

Our CAREGivers

We’re looking for more people with the personality and passion to build great relationships with our clients

Our clients trust us. They will rely on you to listen carefully to what they need, take an interest in them and deliver excellent care.  If you enjoy interacting with older individuals and want to pursue an opportunity to make a difference in the lives of older people, caregiving might be the career for you.


The central and most important part of a CAREGiving role with Home Instead is offering companionship and conversation.  Each of our CAREGivers is matched to a client based on mutual interests and hobbies to encourage a strong relationship to develop. 


We believe you need this understanding and bond to be able to care for someone as if they were a member of your own family.  Indeed, many of our CAREGivers do not have formal experience of working as a carer before they join our team, but have looked after a family member and want to make a difference to an older person’s life by using the experience they have gained.

Our service is companionship led and so a considerable responsibility of a CAREGiver is to stimulate and encourage the client through a range of different activities that sustain or improve their quality of life.  A CAREGiver’s responsibilities can also include accompanying clients to appointments and social events, light housekeeping, planning and preparing meals and helping with daily living routines.

We are looking for friendly, kind, compassionate people who like to spend time with older people and build a friendly but professional relationship.  Therefore we don’t believe in onerous application forms, we prefer to meet face to face for a chat to make sure you match our values and most importantly for you to see what Home Instead is all about. Don’t worry if you don’t have sector experience, we have extensive training and on-going development opportunities that will enable to you deliver our special brand of relationship-led care.