Meet the team

Photo of Charlotte

Charlotte Johnson - Director

Following 14 years of working in the manufacturing, design and retail industry I decided to research areas where I could apply my skill set in order to really make a difference to people’s lives.

The care sector, following several years of research – is an area I feel drawn to. I want to ensure we are treating the elderly with the respect and time they deserve. Having learnt the current care model we operate in the UK is in dire need of support and better direction I hope that by providing Home Instead care to our local Charnwood and Loughborough community I can go some way towards supporting the larger concern.

jade operations manager

Jade Thumwood- Operations Manager

My name is Jade Thumwood and I am the Operations Manager at Home Instead Charnwood. Whilst I started my career as a Care Assistant whilst at University studying for my BA Hons, I left the care industry and moved into Recruitment and Sales Management. Missing the enrichment from working in the care industry I then went on to become an Office Manager at a private care home group.
I jumped at the opportunity to work for Home Instead Charnwood because of the outstanding services, excellent industry reputation and the enrichment they offer the lives of their clients, families and the CAREGivers. Letting someone provide care for you at home can be a very personal experience. That’s why we set the bar extremely high with regards to the standard of care we deliver.


Naomi Hopkins - Client Experience Manager

My name is Naomi Hopkins and I am the Client Experience Manager for Home Instead Charnwood. I began working in the care industry when I was at university studying to be an Occupational Therapist. In the last 12 years I have worked with a range of clients in a variety of different services but my heart is very firmly fixed on providing excellent care to people within their own homes. I am extremely passionate about providing the very best support to our CAREGivers to enable them to encourage independence and tailor their support to enable our Clients to continue to live their lives how they choose. I am excited by the opportunity to work for an OUTSTANDING company, continuing to build on an amazing foundation and provide the very best person centred care to our Clients.


Jodie Robinson - Quality & Compliance Manager

My name is Jodie, I am the Quality & Compliance Manager at Home Instead Senior Care Charnwood. I have worked in the health and social care sector for over 16 years. This has varied from day services, care home management and hospitals. Having worked in these different sectors, I was drawn to a new challenge, and something I am very passionate about, helping people stay independently in their own homes. I love my role at Home Instead, working for a company that is OUTSTANDING rated by CQC and is such a high standard is a dream come true to me. Supporting clients in their own homes, caring for them and being a helping hand is what I do everyday, its the best job there is! 


Madison Moscrop - Marketing Coordinator

My name is Madison, I have worked in the care industry for over 9 years and it fast became my passion! Being able to make a difference and enhance client's lives is so rewarding. I have achieved Level 5 in Health and Social Care, which I am particularly proud of. I love all to travel and spent a year living in Australia with my partner and two young children. I am eagerly anticipating my working journey with Home Instead Charnwood, working for a CQC outstanding company and the enrichment we will bring to people's lives. A new and exciting role for me having previously worked on the care and quality side, my role now is to work within our local community to let more people know about the amazing service that we provide.

For any queries that are marketing related, please email


Shannon-Lea Harrington - Recruitment

My name is Shannon-Lea, I felt like I needed a career change where I could make a difference to peoples lives and this path just felt right for me. I started as a CAREGiver for Home instead Charnwood, I can honestly say it was the most rewarding job I’ve ever had. Being able to help clients in the comfort of their own home and seeing them so grateful after was the highlight of my day, everyday. After applying for a new role within the company to progress my career, I am now the Recruitment Co-ordinator at Home Instead Charnwood, this means I still get to see and help all of my lovely clients and I still get to work for the same outstanding company that goes above and beyond for every client. 


Chantelle Rooney - Care Co-ordinator

I'm so excited for my new journey working for Home Instead. I have over 9 years experience working within different industries in customer service roles, so I understand how important it is to give the best service to clients and ensure their requirements are met at all times. I've wanted to work within the care industry for a very long time as I want to make a difference to people's lives and feel proud of what I do. And what better place to do this than Home Instead who are rated OUTSTANDING by CQC.

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Home Instead Charnwood's Expanding Team!

We are so lucky to have an ever- expanding team of great CAREGiver's



you can care

Our CAREGivers

We’re looking for more people with the personality and passion to build great relationships with our clients

Our clients trust us. They will rely on you to listen carefully to what they need, take an interest in them and deliver excellent care.  If you enjoy interacting with older individuals and want to pursue an opportunity to make a difference in the lives of older people, caregiving might be the career for you.


The central and most important part of a CAREGiving role with Home Instead is offering companionship and conversation.  Each of our CAREGivers is matched to a client based on mutual interests and hobbies to encourage a strong relationship to develop. 


We believe you need this understanding and bond to be able to care for someone as if they were a member of your own family.  Indeed, many of our CAREGivers do not have formal experience of working as a carer before they join our team, but have looked after a family member and want to make a difference to an older person’s life by using the experience they have gained.

Our service is companionship led and so a considerable responsibility of a CAREGiver is to stimulate and encourage the client through a range of different activities that sustain or improve their quality of life.  A CAREGiver’s responsibilities can also include accompanying clients to appointments and social events, light housekeeping, planning and preparing meals and helping with daily living routines.

We are looking for friendly, kind, compassionate people who like to spend time with older people and build a friendly but professional relationship.  Therefore we don’t believe in onerous application forms, we prefer to meet face to face for a chat to make sure you match our values and most importantly for you to see what Home Instead is all about. Don’t worry if you don’t have sector experience, we have extensive training and on-going development opportunities that will enable to you deliver our special brand of relationship-led care.

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We love our CAREGivers - they are brilliant - in fact they are OUTSTANDING - as proven by our recent CQC inspection!

Each and every one of them have completed our in house bespoke training - go over and above in everything they do - two of them have even got to the final in the Leicester Mercury 2018 Care Awards!

Give us a call if youwant to have a rewarding, wellpaidandrolewhereyouareappreciatedforwhatyou do every singleday!

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady