Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"I'd like to take this opportunity of thanking your staff for all they've done in supporting..." KH, son of client in Penarth
"As full-time carer for my mother who had Alzheimer's and mobility problems, the help I received from Home Instead enabled me to cope with the stress involved. Home Instead provided a team of CAREGivers who were very..." Barbara, Daughter of Client
"We have been using Home Instead Senior Care for a couple of years. My husband has had a couple of strokes which have left him with some speech problems and unable to use a phone. Home Instead Senior Care have teamed..." Catherine, Wife of Client

"My mother received fantastic care with your service. The care workers were warm, friendly and courteous. She looked forward to their visits and was always treated with dignity and respect. It brightened my father's day when they arrived each morning and evening. He loved chatting with them and he knew he could trust my mum to them. Thank you for making her life so pleasant."

Kathy, Client's Daughter

"I want to express my thanks for the support and care given by your staff during the time in which Home Instead (over 2 years) have been supporting my Mum. All the caregivers have provided an excellent service and their support has enabled my Mum to live independently for a lot longer than would have been the case. The team in the office have always been prompt, helpful and amplify a strong sense of a "can do" attitude, which has been a great reassurance to the family."

J. M. - Son of Client

"Last January I had a major operation to my spine which has left me with considerably impaired mobility. I am recovering slowly but need help with every day things, particularly personal care and I am also grateful to be taken shopping and to appointments. Home Instead has been excellent, the CAREGivers they supply are always kind, helpful, patient people, mature, good company and with a blessed sense of humour. They normally send me someone I know and at the time I expect them. I feel very fortunate to have their service."

Mrs E. W.

"Good care, timekeeping very good. Often gave helpful advice. Would sometimes help by buying milk or bread. Reliable. Always very pleasant and cheerful."

Mrs B. J.

"As a local provider of home based care, my brother was so grateful for the service provided which enabled him to carry on working for longer. The package was carefully tailored to the needs of a multiple sclerosis suffer and the experience was positive primarily due to the caring, helpful and polite nature of the team of staff involved. All requests and needs were handled in an attentive and enthusiastic way and it was clear that high standards of training to ensure the patients well being and comfort had been given in what is often a difficult and stressful environment for all concerned. My brother's independence within his home was retained and for that he is truly grateful. It is only due to hospital treatment that the care package stopped and if a return home is possible it is likely that my brother would seek to renew the provision."

Mr G - Brother of client

"Home instead tried very hard to find carers who got on well with my Mum. They were very responsive to requests. They enabled Mum to stay in her home for at least an extra two years. The carers were lovely to Mum and we are very grateful."

Mr S. B - Son of a client

"This agency has provided reliable, caring and patient staff for my elderly mother. She has developed a good relationship with them and is very happy with the service they provide. As am I."

Sue H - Daughter of Client

"(They) enabled my mother to stay in her own maisonette for a year longer than would have been possible without their input. They were kind and always treated her with dignity. I was impressed with the quality of their carers and would recommend them to others. Thank you."

Kay R, Cardiff

"The level of care and interest taken in dad has far surpassed our expectations. Home Instead run an effective, flexible service which does everything it can to keep dad where he wants to be - in his own home! The continuity of carers means that they can get to know dad and notice any changes in his health or any new needs he has, and let me know. Their communication is excellent. This is very important to me as I live a distance away from dad. Their management team are friendly, helpful and efficient too. I strongly recommend them."

Jan - daughter of client who lives in Cardiff, CF14

""Just a final thank-you for a really brilliant job caring for mum for the last year of her life. You gave her independence, love, great company, good food & incredible support...often way beyond the call of duty."                   "

Mrs J.A.(Mother lived in Llanishen, Cardiff)

"Thank you for your exemplary service which made my mother's last year easier."

Mrs J. L. (Mother lived in Whitchurch, Cardiff).

"The support I have from Home Instead is wonderful. I could not be happier."

Mrs S W

"I would like to say a big thank you for the care my Aunt has received over the last couple of months; it's been a relief to know that she has been in good hands."

Mr K. E. (lives in London, his Aunt lives in Rhiwbina)

"Since Home Instead have been helping my Mother, my stress levels have fallen to "1 out of 10" - they were previously "11 out of 10"!"

Mrs D (lives in London & her Mother lives in Llanishen, Cardiff)

"“Your caregiver’s great attention to detail, cheery nature and genuine caring abilities are all deeply reassuring for the family living so far away”  "

Sian 'I' (Father has Alzheimer's Disease)

"There is no comparison between Home Instead and the previous care agency that visited my Mother... your people are 500% better!"

Mr. C, Lisvane

"Very pleased with service, good matching of care givers to client and good continuity of care and ability to respond in an emergency."

MR, Cardiff

"Nothing but praise the service is excellent and our carer is fantastic."

NJ, Cardiff

"All our families are very appreciative for the wonderful response to our request. You have a very professional, but very caring, organisation"

Mr PR, Caerphilly

"I wanted to say a big thank you to your staff for being so responsive to my Mother. Please do pass onto them how reassuring it is."

Mrs S, Mother lives in Radyr

"Many thanks for your support over the last few months...Amy is a lovely young woman and without her support the last few months would have been much more difficult."

Anne, Cardiff

"I was very pleased with the help and understanding I was given by all concerned at Home Instead."

Grant, Cardiff
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