Awarded Outstanding by CQC

We’re incredibly proud to announce that we have been rated as Outstanding by the Care Quality Commission! Only 3% of providers in England receive this accreditation so we’re thrilled to be awarded it for the quality of care which we deliver.

Maggie Hannelly, CQC Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was very impressed by the level of care and support offered by Home Instead Senior Care in Cannock.

“People were supported by genuinely kind and caring staff who placed them at the heart of their care.

“Staff were safely recruited and were matched with the people they supported based on their hobbies and preferences to support people to feel comfortable and share experiences. Staff knew people really well and spent time with people to understand their backgrounds, preferences and goals.

“People had exceptionally personalised risk assessments which gave staff comprehensive and clear guidance for staff to follow. Staff received comprehensive training which was led by the needs of the people they supported and reviewed regularly by professionals.

“The registered manager sought additional training to ensure people's changing needs were consistently understood and met by the staff that supported them.

“Professionals working with the service gave overwhelmingly positive feedback about the care. There was a positive culture of learning and going 'above and beyond' at the service.

“Staff felt able to speak to the registered manager and we received consistently positive feedback about their approach. The registered manager reviewed the quality of the service with a drive to improve people's experience of care and strive for excellence.

“People's records were effectively reviewed in real time to identify areas of risk and to ensure the service prevented rather than responded to accidents and incidents.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Cannock Office Team