My 91 yr old mum had rapidly become very poorly and suddenly needed much more care so she could continue to live alone in her own home. She lives 300 miles from me....her only relative. I needed a miracle and fast! Google led me to Home Instead; from the 1st phonecall, I was so impressed by their professionalism and deep-seated care. Within 24 hours my miracle was taking place! The area coordinator speedily produced a detailed care plan and package with me. She'd already visited my mum and knew from her vast experience what was needed. Over the 1st days of the emergency, she stepped in to carry out the 3 daily care shifts until she could arrange handovers to her team. Her communication with me was totally exemplary....she guided me hourly, and I could also use their very brilliant app to find out more. She arranged all equipment and prescriptions deliveries. She felt more like a trusted friend of the family, who was as equally committed as I to the highest quality care for my mother. ’’

Fiona H - May 2019

I would wholeheartedly recommend this care provider because they truly do care about their clients. The carers are bright and breezy, so friendly and helpful and efficient! They support not only their clients but are so supportive to the relatives too. It's like having an additional member of the family being involved! The office staff are always very helpful. Both my parents look forward to the carers visits, the house is kept very clean, the washing done and meals served up! The ladies who come have become friends and we work together as a team, arranging shopping lists etc. All the ladies who have been regularly rostered to attend my parents are absolutely fantastic and really do treat them as if they were their own. They even go above and beyond the call of duty! We really couldn't manage without the marvellous support of Home instead. Thank you so much!

A K - August 2019

This is my first experience of using a care company. I can't praise the office staff and carers enough for their care for my father-in-law. They are so flexible with the unexpected care changes required. I also love the app so I can keep up to date. All-round 5 star service.

CR - July 2019

Mum has dementia. Her regular carer soon established a good relationship. I feel mum is in safe hands. The occasional replacement carers have been equally sympathetic to her needs. The office staff handle queries promptly and efficiently. The management seem genuinely interested in providing a quality service and regularly contact me to audit their performance.

J T - June 2019

The care received for my elderly mother is excellent. I have no complaints.

SC - May 2019

Home Instead stood out from some of the other care providers when we researched on the internet and first started looking for help for our parents. As we live far away from our parents we really appreciate being able to check on them through the app. There is security in knowing a little about each 
visit and it helps to have a little background information to pick up on things that may be amiss for them. Our parents were struggling to cope with daily tasks and yet were reluctant to accept help but now, due to the professional way they are being handled by their carers, are becoming more accepting and thankful for the help and care given to them.

Mrs SS - March 2019

Nearly always on time and very, very happy go lucky which puts a smile on our faces.

Mrs M O - January 2019

I have no hesitation in recommending Home Instead as a provider of excellent care. The standard of care given to my husband was second to none.
The carers were well qualified, conscientious and very patient. They treated my husband with kindness and understanding, his two main carers often went over and above the call of duty, I cannot thank them enough.

Mrs AB - June 2018

The agency provides a care worker to take my husband walking twice a week. The carer is always on tome takes my husband out for one and a half hours. He tells me where they have walked and is prepared to walk whatever the weather.
I am very satisfied with what he does.

BH ( Mother of Client) - April 2018

I write for my daughter - she and I have found the carers most satisfactory. All were discreet, cheerful, intelligent, where care concerned, especially in calling district nurses when necessary.
Dispensing with service only because user going into permanent care.

Mrs SW - March 2018.

First class care. Both care givers and office staff are very pleasant and helpful.
Carers arrive on time and are always professional and very respectful of my wishes.
I would happily recommend Home Instead Senior Care to anyone needed support at home.

Client wishes to remain anonymous - March 2018

Having the same person so that a relationship is built up. Our experience has been that the caregivers really care and always give that extra mile.

Mrs AB - June 2018

The agency provides a care worker to take my husband walking twice a week. The carer is always on tome takes my husband out for one and a half hours. He tells me where they have walked and is prepared to walk whatever the weather.
I am very satisfied with what he does.

Mr R

“Home Instead is for companionship, their services are excellent. It takes me ¾ of an hour to get to my father, so the staff here would pop in to see him. He’s 94. They are very caring.”

Mrs AF

It has been a great blessing and reassurance to have found Rita and her team. Since working together last September so many issues have been highlighted and speedily and efficiently resolved for my parents. The commitment of Rita and her team is beyond question and on many occasions has exceeded my expectations. My parents are also very happy and treat their carers as members of the family. My mother is reassured and my father can enjoy his reminiscing. I feel I have someone else who shares the worries I have and shoulders the responsibility with me and this has reduced my stress considerably.

Mr F

"The lady providing the support is excellent and very caring. The service has been flexible and provided the care that was required. It also has a comprehensive back up service should additional care be required at short notice"

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver