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Scheduler

Scheduler

Blackmore Full-time 21,000 - 21,000 per annum Closing date: 23/12/2019
Company Description

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.  

Our office was established in 2009 and our mission is “To become the most admired homecare provider across Brentwood, Billericay and Upminster”. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Home Instead Senior Care (Brentwood, Billericay & Upminster) are based in Blackmore, Brentwood is rated as ‘Outstanding’ by the Care Quality Commission (CQC) offering companionship and person-centred support to adults and older people within their own homes.

We have an exciting opportunity for a talented, enthusiastic and 'can-do' Scheduler to join our award-winning team. Because of our growing reputation, we are expanding and are looking for the right person with excellent scheduling, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home.

All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop meaningful, trusting and long term relationships. It will be your job to ensure all these visits are planned and organised and that our CAREGivers are scheduled to turn up on time, every time.

Recognised by the Care Quality Commission as 'Outstanding', we're very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre office staff driving our operation as we continue to grow.

Will you be our next rising star?

Job Description:-The Scheduler is responsible for the allocation of CAREGiver's working hours whilst ensuring our robust quality standards are met. You will need to have at least one years' experience in the care sector as a scheduler to join our team. You will be expected to: • Organise all rotas and staffing requirements • Ensure all staff and clients are aware of working schedules • Be responsive to changes in the schedule and liaise with relevant team members • Undertake any support or admin duties as required by Franchise Owner or Operations Manager. You will be expected to coordinate CAREGiver schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.

You will ideally: • Have sound knowledge and understanding of scheduling software systems, allocating and coordinating all care visits to ensure continuity for both client and CAREGiver • Be adept in organising and communicating CAREGiver / client rotas • Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place • Provide timely response to client requests and ensure they are constantly updated with new and changing information • Be knowledgeable of local area • Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all CAREGivers ensuring that they are always supported and enjoying their work experiences. • Provide out of hours "on call" telephone assistance on a rotational basis (Monday to Thursday evening) • Work directly with the office management team to develop business and support the team. • Support delivery of personal / care calls in times of needs which may include out of hours

What we offer • A great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients • Competitive salary (details on application) • 20 days holiday plus Bank Holidays • Pension scheme. • Company Discount Scheme • Employee Assistance Scheme • Training, development and career opportunities. • Social Events.

If you would like to forge your future with an exceptional care company that's already going places then please apply

Finally, you must hold a full driving licence and have full use of a car. This is a full-time, permanent post. All appointments are subject to a satisfactory DBS check and references.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Qualifications

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing 'superior' customer service. • You will have experience in delivering or managing /coordinating care delivery, exceptional organisational skills, be a multi-tasker and communicative both written and verbally. • Hold a Level 3 Diploma Health & Social care, or be willing to work towards. • High levels of computer literacy with strong Word and Excel skills • A confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment • A professional telephone manner; a smiling personality and empathy for others • An outstanding eye for detail and a 'right first time' attitude • The ability to multi-task and prioritise conflicting deadlines • The ability to make friends and influence people. • To have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement.

Additional Information

As a CAREGiver, you will receive industry leading training, great rates of pay and excellent support.

If you're looking for work which is extremely rewarding and satisfactory and have a high-degree of  flexibility to meet our clients' needs, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact the office on 01277 822858

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

 

I'm Interested!
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