Do you prefer working remotely at weekends?
Weekend Care Coordinator - **Home based Role** You need to Live in Brentwood, Billericay Or Upminster
home based, award winning team, outstanding company
A career opportunity has arisen for two Weekend Coordinators to join the Brentwood, Billericay & Upminster office due to expansion for the country’s leading Home Care provider.
We are creating an exciting new role to enhance and improve our weekend out of hour’s response for clients and CAREGivers. As a result of our continued success and growth we have an opportunity to find two professionals to add to our multi award winning team.
As one of our Weekend Coordinators you will be proud to represent us and be an ambassador for the excellent service we provide to our clients. You will be part of an organisation that strives to be outstanding in all aspects of its client’s experience.
Before applying for this job, although this is a home based you, you will be expected to come into the office on a Friday and Monday so you need to live in Brentwood, Billericay or Upminster or close by.
Are you energetic?
A great communicator?
Do you have exceptional organisational skills?
Primarily home based.
You will be responsible for answering calls for our out of hour’s weekend service. You will ensure that calls are answered promptly and professionally and that detailed notes are taken of the reported issue. You will ensure that appropriate action is then taken and effectively communicated and that detailed records are kept.
Examples of the type of calls received may be CAREGivers reporting health and safety concerns for clients, logging client wellbeing information, dealing with scheduling issues such as staff sickness, vehicle breakdowns etc. You will be responsible for reallocating field-based resources to cover calls and keeping clients and/or their families informed and updated. You will also be making general courtesy calls to clients and checking in with CAREGiver support calls.
Friday 16:30 – Monday 09:00
The hours allow for a “handover” on Friday from the Operational Team to the Weekend Coordinator 16:30-17:00 and again on Monday from the weekend Coordinator to the Operational Team 08:30 – 09:00
The hours are Friday 16:30 – Monday 09:00 this is your “availability” to answer the phone and monitor our call system. We will provide you with all the technology you need to be flexible. Typically our client visits run from between 08:00-21:00 and usually these are the most likely times the phone will ring.
You need to have a passion for providing high quality customer service and will have previous experience in the Health and Social Care sector ideally with an NVQ Level 2/3 and/or equivalent level of experience.
Personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to CAREGivers out in the community with clients and their families.
Annual Salary £9265 Annual holiday 20 days pro rata. Minimum 26 weekends per year
All the necessary training will be provided.