Meet the team

Some of our wonderful CAREGivers

Our CAREGivers

We have a very special team providing tailored made services to our clients and have a workforce ranging from ages 18-72.  We match all our CAREGivers to clients in relation to personality, interests and hobbies to ensure we have the right fit and our oldest client currently is 99.  

"Everything I give I get so much in return.  I love hearing Stanley's Stories and about everything he has learned" - Christine, G (Stanley's CAREGiver)

We are always seeking compassionate, dependable individuals to come and join our team of CAREGivers.  It takes a special person to work as a CAREGiver and if you are interested in making a real difference to the lives of older people in the Brentwood, Billericay & Upminster areas, please call us on 01277 822 858.

Join the family of Home Instead Senior Care CAREGivers today and help make a world of difference!


Steve Willoughby - Owner

Steve Willoughby is the owner of the Brentwood office. He is responsible for the overall management of the business. Steve has previously held managerial positions in customer service and sales roles and as such co-ordinates the marketing activities within the local community.

Steve chose to move into the care sector following his family experience with his Grandmother who, with the benefit of a home care service, was able to remain independent and continue living in her own home until the age of 92.


Claire Willoughby - Owner

Claire joined her husband Steve full time at the Brentwood, Billericay & Upminster office in December 2013, having previously worked on a part time basis. She is now the Director of Care and the Registered Manager, and has achieved her QCF Level 5 in Health & Social Care.

Claire says “What is important to me is ensuring the best possible care is made available to those in our community.  Our mission is to help our clients remain active and healthy in a safe environment. I am very proud of the care and support my team give to our clients”


Jason Quinn - Registered Care Manager

Jason joined Home Instead Senior Care in June 2017, having previously held managerial posts in Social Care, including being a Registered Manager.

Prior to that, he worked in the banking sector for 25 years, in a variety of managerial, sales and relationship roles.

Jason says, "I was attracted to working for Home Instead Senior Care as I felt they were committed to providing individual, high quality person-centred care, rather than one size fits all service."


Gill Wilder - Training & Development Supervisor

Gill joined Home Instead Senior Care as a CAREGiver in January 2011 and previously was a volunteer for St.John Ambulance. Gill showed an interest in the Training of our CAREGivers and after completing appropriate Train the Trainer courses, she is now responsible for the training of all our CAREGivers. Gill is passionate about her role as a Training and Development Supervisor and was Awarded her QCF Level 3 Health and Social Care in January 2016. 


Lorraine Bond - Recruitment & Retention Coordinator


"I joined the team as a CAREGiver in September 2015.  Shortly, moving into her current role as full time Recruiter and now partly responsible for the retention of CAREGivers alongside Gill Wilder.  I am passionate about finding the right people for the company and nurturing, caring and dedicating time to make sure all CAREGivers are settling in well into their new role.  I am currently working on my Principles of Human Resource (HR) Practice Certificate Level 3 RQF to support me in my role.  I organise community networking and recruitment events to bring in new CAREGivers and keep our marketing and branding material up to date with the recent Home Instead campaigns which are running #YouCanCare #ThirdStair.

I am dedicated to finding quality CAREGivers that support the Home Instead ethos and are compassionate to our client’s individual needs”.


Sharon Reeve - Technical Systems Administrator

Sharon joined the company in 2012 as a CAREGiver after being a full time Mum. She has since taken on the roles of Senior Field Support Supervisor, part-time Scheduler and in June 2017 Sharon accepted the role of full-time Care Coordinator.

Sharon took on her current role of Technical Systems Administrator in November 2019. Sharon has a keen eye for detail and is enjoying her new role which helps to make sure the business runs as smoothly as possible.


Rebecca Coffill - Care Coordinator

Rebecca started working for Home Instead Senior Care in October 2016 as a CAREGiver. Rebecca progressed into Field Support and Part Time Administrator roles to support the Office team. 

Home Instead are passionate about promoting from within and Rebecca showed great commitment in her Senior CAREGiver role and is now apart of the Care Coordinator Team.  The best thing about working for Home Instead and in Home Care is "it can be a challenging, but extremely rewarding job.  All of our clients appreciate the effort Home Instead go to match them with the perfect CAREGiver.  It is so interesting to hear the clients stories as they have led such amazing lives and no day is ever the same".


Kim Evans - Head Of Client Experience

Kim has been working at Home Instead since April 2013, starting as a CAREGiver and working her way up to a Trainer delivering the Learning & Development Programme alongside Gill Wilder and then progressing into the Senior Field Support Team. 

Kim has been very supportive to the office team since joining in 2017 and was quickly promoted to Client Services Supervisor and now Head of Client Experience.  Kim is a dedicated member of the team and from the very start of her career Kim has shown so much passion to the business, even becoming CAREGiver of the Year in April 2014.  Kim is now responsible for managing the client services team and ensuring our clients receive services which are tailored around their needs and wishes of the family members.  Kim also is our Equality and Diversity Champion leading the way in promoting inclusion in the team and making sure their is equal opportunities and recognising differences.



Max Brown - Client Services Supervisor

Max started working for Home Instead Senior Care in March 2016 as a CAREGiver and is now a Client Services Supervisor.  Max will be working alongside Kim to support with a variety of duties including quality assurance visits, service reviews at client’s homes and dealing effectively with client concerns.  Max will is currently working towards her Level 3 Health and Social Care qualification.

Max is looking forward to delivering a bespoke experience which enables our clients to retain their independence within their own homes.  "The best thing about working for Home Instead is being a part of a team which is passionate and inspirational in delivering outstanding service to our clients.  In this role it will be great to see the whole picture of the relationship built between CAREGivers and clients due to the quality of care we deliver".   


Lucy Denham - Scheduler

Lucy started working for Home Instead Senior Care in January 2012 as a CAREGiver.  Lucy become a Scheduler in April 2020 and is now responsible for coordination of scheduling service for clients.  Lucy was crowned CAREGiver of the Year in 2017, a few words from Lucy : “Thank you to everyone who has put their  trust in me to become a CAREGiver, I couldn’t do my job without the support you give”… “I love my job and am Honored  to be Home Instead CAREGiver of the year”

Lucy has been given some wonderful compliments over the past year and since joining Home Instead six years ago. Clients always speak very highly of Lucy…“pays attention to detail, very conscientious, thorough in her work and goes the extra mile” - client.

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CAREGiver Administrator

Laura started working for Home Instead in December 2017 as a CAREGiver. Laura has been dedicated to her CAREGiver role from day one and since January 2020 has been working full time in the office. Laura supports Gill & Lorraine with recruitment and retention admin as well as managing her own diary when it comes to support visits and supervisions.

Laura started her Health and Social Level 3 Apprenticeship in January 2021, which is a competence-based qualification and will support with her career development. Laura: “I am very excited for the opportunity to enhance my skills and knowledge in the care sector”.

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Jane Sturgess - Field Support Team Member

Jane started working for Home Instead Senior Care in February 2018 as a CAREGiver. Jane become a Field Support Team Member in 2019.  

Jane became a CAREGiver at Home Instead with previous experience working in the care sector.  Jane has always been dedicated to her role and promoting a high quality service to her clients.  Jane has always been willing to help new CAREGivers and now moving into her field support role she is sharing best practice with the rest of the team.     

Jane received CAREGiver of the month title in June 2018 and enjoys her role; ensuring “Outstanding” care is maintained to become the most admired home care provider across Brentwood, Billericay and Upminster.

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Ruby Stoddard - Field Support Team Member

I started working for HI in April 2016. I saw an advertisement for a job providing companionship for the elderly. I had previously worked with children and felt I had the relevant skills to be a good candidate for the job role. I am a good listener and enjoy listening to people’s life stories.

As I have gained experience with different clients, I have acquired new skills. I enjoy the job because no two days are the same. I know my clients well as HI  ensure the caregiver is matched to their client to provide high quality care for each individual. I enjoy cooking and creating new recipes for my clients.

I joined the field support team in 2020 which has broadened my experience and presented me with a set of new challenges. My new role has given me the opportunity to mentor new caregivers to give the high quality of care to support the HI ethos.


Antonia Barrett - Live in Care Supervisor

Antonia joined Home Instead in May 2020 as a CAREGiver. Previously she worked in Hospitality and wanted a career change that would be both rewarding and challenging.  In April 2021 our Home Instead office branched out into Live in care and Antonia joined the office team as the Live in care Supervisor, although she still enjoys CAREGiving and has continued this alongside her new role.

Antonia is currently working towards her Level 3 Health and Social Care Diploma and due to finish next year.

Antonia: “I am enjoying working for Home Instead, being part of a team, meeting new clients and making a difference”.


Crumble Willoughby - Office Mascot

Crumble is a Lakeland Cross Terrier and belongs to Steve and Claire.  She is a valued member of the office team and welcomes all visitors, apart from the postman.  She is caring and friendly, and enjoys long walks in our rural office surroundings.