Home care in Brentwood, Billericay and Upminster

Our dedicated, professional team provide high quality home care in Brentwood, Billericay and Upminster that works around you. Our care has been recognised as Outstanding by the CQC.

Our team provide professional, compassionate care.

Home Instead Brentwood, Billericay and Upminster was set up by Steve Willoughby and his wife Claire as part of the national Home Instead family.

We aim to provide the support needed for loved ones to retain their independence and remain in their own home for as long as possible. Whether you are enquiring about services for yourself or a family member or friend we are always happy to help.

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • I am responsible for the overall management of our business providing leadership and direction. I also support our team with the various events that we hold in the community. I am chairman of Brentwood Ageing well group and sit on the steering committees

    Steve Willoughby

    Managing Director

  • I joined my husband  in the business in December 2013.  I took on the role of the Registered Manager and in my first two years achieved my level 5 Diploma in Health and Social Care. It was a complete career change, but I haven’t looked back.

    Claire Willoughby

    Director of People

  • I am responsible for the day to day running of our Client Services team. We ensure that our clients are kept safe in their own homes and that their beliefs and wishes are listened too.

    Kim Evans

    Registered Care Manager

  • I am responsible for all training provided by our company. I also undertake the first supervisions of our new Care Professional’s and ensure that their journey with us is smooth and supportive, guiding them through the Care certificate. I also keep our training programme.

    Gill Wilder

    Training Development Supervisor

  • I am responsible for the wellbeing of our Care Professionals, including conducting supervisions and support visits.  I also have various general administration  tasks including  payroll and assisting with client invoicing and recruitment.

    Laura Wickham

    Care Professional Supervisor

  • My main responsibility is to have regular meetings with our clients and family members to review their service and update their Care Plans. This ensures they continue to experience person centred care with their changing needs from our wonderful Care Professionals.

    Max Brown

    Client Services & Quality Assurance Supervisor

  • I am responsible for coordinating new clients and new Care Professional schedules. Within my role I am also responsible for Care Professional’s holidays and their availability. Ultimately ensuring that all clients and Care Professionals are happy.

    Rebecca Coffill

    Care Coordinator & Live in Care Supervisor

  • I am responsible for scheduling services and making sure all services are covered by our Care Professionals. My other responsibilities are checking our business email address throughout the day.

    Lucy Denham


  • My journey as Weekend On Call Co-Ordinator at Home Instead is relatively new, but from the outset I was made to feel very welcome and part of the team.  I am on hand to offer help and support to our clients, families and my Care Professional colleagues.

    Nicola Lewis

    Weekend Care Coordinator

  • The professional management of on-call weekend cover.  This entails liaising with Care Professionals, clients and family members, and with occasional interaction with external agencies or emergency services.

    Julie Bell

    Weekend Care Coordinator

  • I am responsible for recruiting Care Professionals and supporting them during the early stages of their journey. I was initially a Care Professional and so feel I can show empathy with our new recruits having been through the process myself.

    Joanna Vice

    Recruitment & Retention Coordinator

Brentwood, Billericay and Upminster
Unit 9, Suite B, Stubbers Farm,
Mountnessing Road,
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