Home care in Brentwood, Billericay and Upminster

I am responsible for the overall management of our business providing leadership and direction. I also support our team with the various events that we hold in the community.

I joined my husband  in the business in December 2013.  I took on the role of the Registered Manager and in my first two years achieved my level 5 Diploma in Health and Social Care. It was a complete career change, but I haven’t looked back.

I am responsible for the day to day running of our Client Services team. We ensure that our clients are kept safe in their own homes and that their beliefs and wishes are listened too.

I am responsible for the wellbeing of our Care Professionals, including conducting supervisions and support visits.  I also have various general administration  tasks including  payroll and assisting with client invoicing and recruitment.

I am responsible for all training provided by our company. I also undertake the first supervisions of our new Care Professional’s and ensure that their journey with us is smooth and supportive, guiding them through the Care certificate. I also keep our training programme.

I recruit and source top Care Professionals to join our team in delivering exceptional care. I also manage marketing, advertising, and social media, ensuring our community stays engaged with office events and updates while promoting our mission and growth.

My main responsibility is to have regular meetings with our clients and family members to review their service and update their Care Plans. This ensures they continue to experience person centred care with their changing needs from our wonderful Care Professionals.

I am responsible for coordinating new clients and new Care Professional schedules. Within my role I am also responsible for Care Professional’s holidays and their availability. Ultimately ensuring that all clients and Care Professionals are happy.

I am responsible for scheduling services and making sure all services are covered by our Care Professionals. My other responsibilities are checking our business email address throughout the day.

My journey as Weekend On Call Co-Ordinator at Home Instead is relatively new, but from the outset I was made to feel very welcome and part of the team.  I am on hand to offer help and support to our clients, families and my Care Professional colleagues.

I have worked within the care industry for nearly 20 years and joined Home Instead in October 2024 as Weekend Care Coordinator. I’m passionate about providing the best standard of care and support to our clients and Care Professionals.