We commission an independent survey each year to establish what our clients think of our services and whether our staff enjoy working for us. The last survey was conducted in June 2017 and gave us a huge vote of confidence – here’s a summary of the results:
Of our clients:
93% said their CAREGiver was properly introduced before starting work with the client
97% said their CAREGiver was well matched to their needs
93% said their CAREGiver arrives on time
93% said the office team always communicate any changes to their schedules in advance
97% said the office team is responsive to any queries
100% would recommend Home Instead Basingstoke
Of our CAREGivers:
100% were proud to work for Home Instead Basingstoke
100% appreciated why Home Instead is different from other care providers
97% said they were well matched to their clients
100% said felt motivated to go "above and beyond"
97% said were given enough time to deliver the desired levels of client care
100% would recommend Home Instead Basingstoke to a friend.
“ My husband formed a strong bond with his carer, so much so that we have continued that visit now that he is in care. It is a highlight of his week. ’’
Excellent carer, M goes the extra mile and is a wonderful carer and person
Excellent, compassionate carers
Our family have been very impressed with the care provided for my mother. We have the same three ladies who are more like friends or family than carers. Mum is comfortable with them and they just continue to maintain her independence and dignity. A lifeline at this point in her life. So grateful and impressed. Thank you so much. The team at Basingstoke are very approachable and totally dedicated to providing a quality service. Always friendly and helpful, even at short notice. A well oiled machine !
Home Instead have supported and enabled me to live in my own home. Following the death of my wife, I had two hospital admissions and felt very sad and hopeless. Home Instead have helped me tremendously to keep going.
Home Instead Senior Care are sincere and professional and provided compassionate care for my Grandmother. My Grandmother who was a former NHS nurse but is now 91 yrs old looks forward to the visits and is genuinely happy with the service, who provide care with warmth and personality. She has built a great rapport with the carers. I would have no hesitation in recommending Home Instead to other friends and family.
Recently both my wife and myself were in hospital with leg problems & Home Instead responded immediately to increase care and remove any worries we had about living at home. The care team visit twice a day and all our needs are covered.
"Both my mum and I have always been impressed with your company, particularly during my visit to NZ and Australia, during what was a difficult time for her."
Social worker GB regarding client
"I wanted to express the son's views that the care is of a high quality and he has the utmost trust with the carers / agency regarding the service that is being provided to his mother. It was lovely to hear about Home Instead's quality of care being excellent."
"Your girls are my mum's "Angels". They are so caring and compassionate, we couldn't manage without them. They are also the sisters I never had. A great thank you to all the staff - you "go the extra mile"."
"I would like to express the gratitude that I feel (and I am sure I also speak for my dad) for all the kindness shown by his excellent team of carers. They really have been so good to him in so many ways and I would very much like them to know how much we appreciate all they do."
"Thank you and your staff for all the help you have given Mum and if in the future we do need further help I would have no hesitation in contacting you."
"All the family would like to thank you for the care and companionship you have provided for my mother over the past couple of years. It's been a relief to know that someone has been calling every day and looking after her. I know my mother could be difficult at times, but I suspect she appreciated it as well even though she might not have said so !"
"We are overwhelmed with the sheer professionalism and humanity that your agency provide. You have proved to be very flexible and treat my mother with such respect and dignity. It is giving my brothers and sisters and I, finally, a little bit of peace of mind for the times when we cannot be with mum. For that, we cannot thank you enough."