Our 2018 Satisfaction Survey Results

We genuinely value the views of our clients and CAREGivers, so every year Home Instead commissions an independent survey. We are very proud of our results, which demonstrate that we continue to excel as a relationship-led home care provider.

Of our clients:

  • 100% said their CAREGivers were properly introduced before they started work
  • 92% said their CAREGivers were well matched to their needs
  • 96% said their CAREGivers arrived on time
  • 100% said the office team are responsive to any queries
  • 100% would recommend Home Instead

Of our CAREGivers:

  • 95% said they were proud to work for Home Instead
  • 97% said they were given enough time to deliver the desired levels of client care
  • 97% said they would recommend Home Instead as a great place to work
  • 100% gave the top score for their initial and ongoing training
  • 100% said they could see why Home Instead is different from other care companies