Our high quality care services

Our service is relationship-based, rather than task-based.  This means that our objective is to provide a small team of regular CAREGivers who will build a relationship with the client rather than merely arrive to carry out a list of tasks.  In this way we aim to support the client’s ongoing independence at home and promote their dignity.

We start by carefully selecting our CAREGivers for their compassion and empathy, and their interest in providing a genuine quality service.  As well as pursuing four references for each CAREGiver and carrying out an enhanced DBS check, we put them through our own three day selection & training course before they start work. Our CAREGivers are all employees to whom we provide ongoing training and professional development; we are not an agency and do not send in self-employed carers.

Our relationship with clients starts with a meeting at which our care manager will seek to build up a picture of the client’s routines, interests and requirements, so that we can tailor our service to meet those requirements in the most appropriate way.  We will match CAREGivers to clients in order to provide someone with whom the client will be comfortable, and will introduce our proposed CAREGivers individually before care starts.  As CAREGivers are brought into a new client's care team, one of our senior staff will often conduct the initial visits with them in order to familiarise each CAREGiver with the client's routines and requirements.  After commencement, we will follow up regularly to ensure that the client is happy with the service being provided.

Care visits are a minimum of one hour, and take place at agreed times.  We ask clients for a minimum commitment of four hours per week, but there is no upper limit and we can provide overnight care, and partial or full time live-in care.  Our staff do not wear uniforms as we consider that this would be a barrier to the creation of a personal relationship.

Our services fall into three main categories of companionship, home help and personal care. Companionship can include various activities at home with the client, or taking them out, eg for weekly shopping trips, walking or other activities. Home help comprises assistance around the house, such as light housework or help in preparing a meal. Personal care, which we define as non-medical assistance involving physical contact, typically covers assisting clients to get up, washed and dressed in the mornings, helping them to get ready for bed in the evenings, and the application of creams and lotions. As well as the obvious assistance to do the relevant activity, any of these visits can provide useful breaks for regular carers, such as family members, valuable social interaction, and important mental stimulation.

Around 30% of our clients are living with dementia.  Support for clients with dementia often comprises a combination of the three main categories above, such as (help with) the preparation of a meal, monitoring of nutrition and help with shopping, an outing, and prompting or assistance with personal care. 

Care packages are tailored, in discussion with the client or their family, to suit the individual's needs, and vary from a few hours a week to several visits a day, overnight care, or live-in care. 

To see our e-brochure, please click here

To discuss how we can help, do please give us a ring on 01256 840 660.

 

"The staff are excellent and friendly, and they bring any problems to my attention as soon as they find them" - Mr MC regarding care provided for his mother.