Company Description

Our office was established in Barnet and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

To perform a variety of duties in the administration of scheduling for clients and Care Professionals and recruitment of Care Professionals.

• Support the Scheduler to build effective and efficient schedules around our clients’ needs and Care Professionals’ availability by communicating updates to schedules.
• Support the Scheduler to ensure schedules are accurate with weekly reviews of travel time, working patterns, availability, holidays, and replacement of Care Professionals.
• Respond immediately to changes in the schedule and liaise with relevant team members.
• Support Scheduler to identify and plan staffing issues when Care Professionals request holidays.
• Optimise scheduling by ensuring weekly recurring templates are up to date.
• Arrange introductions or shadow visits.
• Collect feedback following the first visit or introduction from Care Professionals, and after the first visit from the client. Communicate feedback to the Care team.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Develop a rapport with new recruits during the induction process.
• Support the Recruiter with pre-employment checks processes where appropriate.
• Support the Recruiter and Wellbeing lead to implement activities such as newsletters.
• Support Recruiter to ensure all relevant recruitment digital content is kept up to date.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Participate in out-of-hours on-call cover during the weekdays once a week (included in contract).

Qualifications

Adminstrative role