Meet the team

The Morale Team at Andover and East Wiltshire

Home Instead Andover & East Wiltshire Team Morale

Team Morale - We are lucky that our Franchise Owner (Nell) loves dogs and they make up our morale team, they even have there own Home Instead name badges.


Owner/Director - Nell Light

Hello, I am Nell Light.

Before opening Home Instead Andover & East Wiltshire, I spent 17 years in the Royal Army Medical Corps. This gave me a passion for serving others and a love for leading people.

The experience I gained delivering medical care in the most challenging environments taught me both that the highest possible standards are achievable in any circumstances but also that delivery depends on a workforce that are trained, nurtured and supported.

I am a Dementia Friends Champion and deliver Dementia Friends sessions on behalf of the Alzheimers Society to groups and organisations in the local community. I volunteer for Healthwatch Wiltshire and am a governor of a local school.

I am proud to support the mission of Home Instead 'to change the face of ageing' and I look forward to providing a first class service to our clients; to create local jobs for local people to care for local seniors and to help the community in which I live to become a great place to be an older person in.

Outside of work I sing in the Military wife choir, sail (enthusiastically), play netball (badly), swim, country sports and walk the dog with my husband and son.

Care Manager

Care Manager - Kerry Stevens

I have worked in various health care settings for over 20 years. After working in hospital, community and acute settings, I strongly believe that care should be delivered at home in a person centred package. I treat every person I come across how I would like my own Grandparents to be treated and cared for. When I am not working, I spend my time with my husband, 4 children and my dog. I love being out doors and keeping active.


Trainer & Retention Officer - Emma Franklin

Emma is our jolly Trainer delivering our Insight and Assessment courses to our new CAREGivers.  Emma also co-ordinates all learning,  supporting the development of both new and existing staff.

I started working in the Care sector age 14, helping in a family friends nursing home. I continued working in various Care settings over the years including domiciliary, residential and hospital facilities. I have also worked in security and retail. I volunteered with the Air Training Corps, teaching teenagers all things aviation and military related. I also home educated our two youngest children for a year.

Emma has a large family, grandchildren and various animals.  Emma enjoys drumming, craft, knitting, quiz's, reading, history and genealogical research.  She is a shining star in the community outside of work and the perfect person to mentor and nurture our CAREGivers.

Quality Assurance

Quality Assurance Officer - Victoria Lewis

Victoria is the Quality and Assurance Officer who ensures that our CAREGivers are delivering the best possible care and that the clients are receiving the right care to meet their needs.

Victoria has a keen interested in health care, has been promoted from the role of CAREGiver into this role to support other team members out on the ground and has been with Home Instead since October 2017.  Victoria grew up in Torquay and is an army wife, who enjoys shopping, swimming, reading, enjoys family life and can cross stitch.  

Admin, office

Office Co-ordinator - Michelle Ingram

Michelle is responsible for office admin, co-ordination and scheduling and is our key person to go to. 

I started out in Clinical trials and moved into admin after my first child, by the second child I was ready for a change and ran I my own cleaning company whilst re-training as a hairdresser for five years.  I moved into the Care industry last year with Enham trust and definitely prefer the Home Instead Way of working with and for our clients.

I have working dogs and horses and my own livery yard.  I very much enjoy country sports, socialising and working.  I sometimes find it hard to just stop and take a break and love a good party.


Recruiter - Olivia Armon-Jones

I am responsible for recruiting our amazing CAREGivers and supporting them through the process. 

I have had experience as a Recruiter in many different settings, the most comparable was when I was working as a Recruiter in a Live-in care company based in Essex. When I moved to Wiltshire I was thrilled to find a company similar, that supports Military spouses not to mention the dog friendly office. 

Outside of work, I enjoy walking the loveable rogue, that is my German shorthaired pointer dog, around Salisbury plain. I also enjoy tinkering with sketches and painting.

I have met some really interesting people through Home Instead already and i'm sure I will meet more. It's great to be a part of a company that cares about it's clients and staff as much as they would a friend or family member. 

Payroll Officer

Payroll Officer - Ali Perry

I am responsible for the invoicing and payroll for our CAREGivers. I am also a CAREGiver and have been with Home Instead since May 2017. I have lived in the area all of my life and I’m married with two children and seven grandchildren who I love spending time with. I have a dog called Forrest and a Parrot called Max who sings the Phantom of the Opera.

Emily Ingram Recruitment Admin

Recruitment Administrator - Emily Ingram

Recently I joined the Home Instead Andover & East Wilts team as the Apprentice Recruitment Administrator studying for my Level 3 in Business Administration I enjoyed studying business in school and would like to progress a far as I can within the business industry.
I frequently enjoy walks with my working cocker spaniel and I also spend my time with my ex-racehorse Rory who I am currently in the process of re-training. I enjoy a good party but also some time just to be quiet and relax. I am Michelle’s daughter also believe it or not!

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady