Home Care in Neasden

I am really pleased with Home Instead and how they look after my aunt and uncle. Professional, friendly, easy to communicate with and flexible. The online portal is extremely useful and allows me to monitor the progress of care provision in real time.
I highly recommend Home Instead Wembley for your peace of mind when looking after your loved ones.

I found the whole experience a dream. All staff we met were very professional.
The carer mum had was kind and helpful, mum really liked her (this was mum’s first experience of non family carers). I felt extremely comfortable leaving mum in their care.

This was my first time looking for care for my Dad and the team at Home Instead have made the process so much easier than I would have expected. All the carers involved with caring for my father are kind, friendly and diligent in the care they’re providing. The team in the office have also been fantastic and helped me out when I needed extra care provided at extremely short notice. I can’t recommend them enough.

My Mum has been receiving care for several months now. The Carers are extremely reliable, very friendly, always taking the time to make sure Mum is ok. All the Carers have taken the time to get to know Mum and are becoming good friends. Carers are very happy to do whatever Mum needs, happy to make a light meal, cleaning, watering plants. Communication with the office is very good with no request being too much trouble. The office always keeps me informed and are happy to accommodate any changes to routine due to hospital appointments etc. The relationship between the Carers, Mum and the office is very quickly becoming indespensible.

I have been using Home Instead (Wembley) since October 2019 to care for my mum, who is now in the latter stages of dementia. Their level of care and service is excellent. They are very responsive to my mum’s needs as her condition has deteriorated. I would hate to think how we could have coped during lockdown without Home Instead. It is extremely reassuring to know that I can depend on the carers to tend to my mum’s needs on a daily basis. The peace of mind that this gives me cannot be underestimated. Their online portal is really useful as it allows me to keep updated on how Mum is doing on a daily basis. The admin staff are all very friendly and manage Mum’s prescriptions for her medications. Overall, I would happily recommend Home Instead for care.

Good old fashioned service that meets all of our requirements, this is how I would describe what I’ve seen from Home Instead (Wembley). In February they have assisted my Mum in settling back into her home after a three month stay away in a care home whilst improving her mobility. The service manager, with over 40 years of experience and her team are all focused on delivering Mum what she requires on that day, not just ticking boxes but actually caring for her needs whether this is a cleaning or feeding task or simply pouring Mum her favourite tipple just how she likes it.
I cannot express enough just how happy and safe I feel for my Mum knowing that she is under their care.
Thank all of you at Home Instead (Wembley) you’re first class.

We have just started to use Home Instead (Wembley) to care for my parents and so far we have had an excellent experience. The care manager who visited us for the initial assessment was warm and caring and extremely knowledgeable – she put us all at ease and made us feel very confident in going ahead with the care. The carer who visits is also great – my mother finds her to be kind and thoughtful, she always thinks of extra things she can do to help, and she is lovely company too. All of the admin side has been handled efficiently too. Based on our experience so far, highly recommended.

I contacted Home Instead to provide support for my mum who is physically able but has dementia and lives with her partner.
I was concerned that my mum, who does not feel that she needs any help would not accept the care and support. This has not been the case. The carer built a relationship with my mum over a very short time. She’s shown great flexibility from taking my mum out for coffee or to have a look around the shops to cleaning and helping with personal care.
The whole process from my initial enquiry has been smooth and professional. The online visit reports are useful and reassuring. I would highly recommend Home Instead Wembley.

I can genuinely not speak highly enough of the managers and carers at the Wembley Home Instead branch. From my first contact in a system I was very unsure of I was shown compassion and understanding…this was immediately reinforced on meeting the managers who took the time to get to know my dad and me and discuss his care needs. Sensitive and kind professionalism would be my description. My dad absolutely adores (and that is no exaggeration) the carer he has been matched with, she again is beyond kind and so gentle and supportive of my dad. The notes of the time spent with my dad are so reassuring and a great feature of the service.

During what has been a very difficult year for everyone, the team at Home Instead Wembley have delivered excellent care and companionship for both my mother and father.
Unfortunately, both had falls and broke their hips (not at the same time I hasten to add!) The care and support received was exceptional, not just the carers but backed up from the management team making sure we had care on site in every eventuality especially when my father briefly came out of hospital, Home Instead stepped up and helped us provide palliative care when it was urgently needed.
To conclude the care received has always been reliable, caring and most importantly the amazing carers have always treated my parents with dignity and compassion and consequently, my mother always looks forward to their visits. It is a great comfort to my wife and I to know that she is being looked after in such a kind and caring way and we would have no hesitation in recommending Home Instead for care.