Why our CQC Outstanding Rating Matters: Home Instead Wandsworth
Discover why Home Instead Wandsworth's CQC Outstanding rating sets the standard for exceptional home care in South London.
When it comes to finding the right home care for yourself or a loved one, you want to be assured of the highest standard of support and compassion.
At Home Instead Wandsworth, Lambeth and Dulwich, we are not just committed to providing exceptional care – we’re extremely proud our efforts have been recognised with an ‘OUTSTANDING’ rating from the Care Quality Commission (CQC), placing us among the top-tier care providers, a distinction held by fewer than 4% of home care services in England.
But what does a CQC rating mean for you and your family?
Firstly, let’s explain a little more detail behind the significance of the CQC’s rating system. With assessments ranging from ‘Outstanding’ to ‘Inadequate’, these ratings offer an independent measure of a care provider’s quality and reliability. Achieving an ‘Outstanding’ rating is not a simple feat; it requires consistent excellence across several areas – safety, effectiveness, caring, responsiveness and leadership.
At Home Instead Wandsworth, Lambeth and Dulwich, our whole team always strives to excel in these categories. Our incredible Care Professionals undergo comprehensive training and as well as practical skills, they work with our ethos of dignity and respect. This ensures that we are well-equipped to provide safe, effective and compassionate care that empowers older adults to maintain their independence as much as possible. The ‘Outstanding’ rating from CQC showcases our ability to deliver care that not only meets but exceeds the needs and preferences of those we serve.
Excellent feedback from our community
But don’t just take our word for it. The CQC gathered feedback from older adults, their families, and healthcare professionals in our community who described our service in terms like “excellent” and “exceptional”. This feedback is a testament to the passion and dedication that each of our local office team and home visiting Care Professionals brings to their role.
We go beyond the basic needs of care, to advocate for the rights of older adults we care for, helping them in accessing the community support systems they need. Our involvement in community initiatives, particularly those raising awareness about dementia, further highlights our commitment to both our clients and the broader community.
“I have been extremely happy with the Home Instead (Wandsworth) service which has been efficient, compassionate, professional and reassuring. The team worked really positively and reactively during a difficult time, with strong communication and faultless support. From the back office to the 'on the ground' team, it's been really great to be able to work with everyone there, even during the most challenging bits, when the sympathy and candour of the team was outstanding, really kept me going!”
Daughter of client,
5 Star Review
via homecare.co.uk
Communication is essential, and we make it a priority. Ensuring the satisfaction of those we support and their relatives with the management of our services is a key aspect of our approach, with a high level of engagement between our Care Professionals, older adults and their relatives.
Our clients feel safe and secure in the hands of our Care Professionals, confident that any concerns will be addressed promptly and effectively. We conduct thorough initial assessments to identify and then regularly review any risks, improving our practices continually, including refining our recruitment processes and the way we support medicine management.
Home Instead Wandsworth proudly upholds older adults’ choices and values in tailoring care delivery. Involvement in care decisions and consent align with best practice standards, ensuring that you or your loved one stays firmly in control of your care journey.
