Meet the team

Office Staff Team

Franchise Owners - Fiona and Nick Harrall

Nick and Fiona run the St. Albans office and are passionate about delivering the highest quality of care to clients in the area. We are both committed to developing long term relationships with the local health and social care professionals, building awareness and trust within or local communities  to enable us to do this.

We are keen to help local charities, support groups and their carers to make a real difference to the family support network. Going that extra mile and providing a personalised holistic approach to care is what makes this such a rewarding role. We share our drive and enthusiasm with our Care Manager, Office staff and extraordinary team of CAREGivers to create a real team spirit.

We both love cooking and like nothing better than preparing a feast for friends and family over a glass of wine of course at the weekend. We have also started a new exercise regime to help keep us fit and we both love to ski and look forward to the winter months so we can escape to the mountains for some R and R.

Office Staff Team

Care Manager - Kate Court

Kate started in the care industry as care worker nearly 28 years ago.

Since then she has worked in various care settings, including day centres, specialised care and the last 14 years in domiciliary care. 

Previously a Training Manager she moved into Operations in 2013 and joined us as the Care Manager in July 2014. As the Care Manager she is responsible for the overall day to day running of our Outstanding service.

Kate is a keen foodie, and her husband has banned any more cook books as they are taking over the house!

Office Staff Team

Care Coordinator - Zoe Mesmain

Zoe joined our scheduling team in December 2017 and prior to working with us she had experience of scheduling within the transport industry.
Zoe was interested in joining us as she previously had 8 years’ experience within the care sector as a Care Assistant and within a supported living environment. Zoe works with our clients managing schedules and rotas.

In her spare time Zoe enjoys going to festivals, socialising with friends and music, saying she “loves a bit of Ed Sheeran”

Office Staff Team

Care Coordinator - Jess Budd

Jess has joined our team as our second Care Coordinator working with Zoe in the scheduling team. Jess has previous scheduling experience working as a schedular for Vets and then Engineers.
Jess says "I love scheduling and am a compassionate, family orientated person therefore the scheduling job at Home Instead appealed to me as I get to fulfil my love of scheduling and also work amongst others who share a passion for working with and helping people."
In her spare time Jess loves running and spending time with her partner.

Office Staff Team

Head of CAREGiver Experience - Michele Johnson 

Michele joined Home Instead in December 2013 as an Administration Assistant, and is now responsible for training and supporting our new CAREGivers through the 12 week Care Certificate process. Michele has previously worked in the Charity and Retail sectors in various roles.  Michele was prompted to apply to Home Instead as she was excited by the ethos of Home Instead and the caring and friendly image the company projects.

Michele has a partner and 3 children who she loves to spend time with.   

Office Staff Team

Recruiter - Recruitment, Marketing and Social Media-Fal Patel

Fal joined the team in February 2016, having come from a background of HR, Communications & Marketing, working mainly within the Telecoms industry. After a career break she wanted to return to a role that was “less” corporate, more community focused and would allow her flexibility to work around her family.

Fal says "I was interested in Home Instead St Albans as they fit the bill andtheir passion for delivering quality care really appealed to me".

Fal is responsible for recruitment, marketing, social media and finding outstanding CAREGivers to join our growing team.

In her spare time Fal is kept busy by her daughter! and enjoys spending time with family and friends, travelling and all things fashion.

Office Staff Team

Recruitment Administrator - Abbie Willis

Abbie is our recruitment administrator, supporting new CAREGivers with the joining process. Abbie's previous experience within customer services and administration lends itself well to this role.
Abbie joined Home Instead as she wanted a change in career to a people focused role and says "Home Instead really appealed to me because of the real passion and personal approach towards care".
In her spare time Abbie loves spending time with family and friends and travelling, I love experiencing new places and different cultures. But I also love cosy evenings watching films and a good series.

Office Staff Team

Rebecca Walton - CAREGiver Supervisor

Rebecca started her care career with us in June 2011. Having studied beauty therapy she felt she wanted to help people in a different way and looking in to care work she found Home Instead.

I loved the role from day one, I enjoy spending time with clients and love the feeling of making a difference, even in the smallest way it gives me so much satisfaction. I have enjoyed meeting new clients, getting to know them and sharing stories of our day/week.

When the opportunity for the CAREGiver Supervisor role came up I felt it was the right time for me to take the next step in my career. As CAREGiver Supervisor I’ll be supporting new CAREGivers in the field as they start their care journey with us

Homeinstead is a great company to work for. I feel like I’ve been listened to and my opinion matters and I feel valued.

Rebecca is a keen netballer and enjoys spending quality time with her partner and young son.

Office Staff Team

Client Supervisor - Amy Lobban

Amy joined our team in December 2019 as our Recruitment Administrator and recently moved in to the role of Client Supervisor. Amy has a varied work history in various people focused roles, having worked as a Bar Supervisor and Prison Officer.
Amy joined us as she felt it would be an ideal role for her, utilising her people skills.

Amy says “the team have been extremely welcoming from the minute I walked in and I’m getting the hang of things thanks to the training I’ve received and support from the rest of the team”.

In her free time Amy is an adrenaline junkie who loves skydiving, bungee jumping, hiking and to relax she enjoys cooking for family and friends

Office Team

Client Supervisor - Gina Shaw

Gina worked previously as a Team Leader for a Dementia Club and alongside this she planned and organised events for the Over 65 centre users. 
Gina was very excited when she was offered the opportunity to join Home Instead as one of our Client Supervisors, as she had previous knowledge about the company and the services we provide due to being a local resident herself.
 Gina says "I felt the role was perfect for me as it combines my previous personal experience of using a care provider for my mum and with her professional experiences in this sector2.
In her spare time she enjoys spending time with her boys and eating chocolate!

Office Staff Team

Office Administrator - Liz Laing


Office Staff Team

Community Engagement Officer - Sean Doonan

Sean joined the team in July 2020. Having previous experience within a Graduate Scheme with a travel company. Sean wanted to move away from the strict corporate environment whilst still being able to remain people-focused, he is excited to take on a brand new challenge and kickstart his career within this new sector as our Community Engagement Officer.
Sean says "He is excited to fully immerse himself into Home Instead’s community outreach and learn all things live-in"
In his spare time, Sean is a travel addict who loves local experiences in new cultures, although his favourite place on Earth would have to be Glastonbury Festival.

Office Staff Team

Our Outstanding team of CAREGivers

We have a fantastic team of committed, reliable and compassionate CAREGivers who provide invaluable support to our clients. Many of our team draw on their own personal experiences to assist our clients with a wide range of daily activities that help maintain their independence and quality of life.

Our CAREGivers love what they do, here's what they say...

"Amazing clients and a friendly team"  "I would recommend working for Home Instead, the team are very welcoming"  "Having time with each client", "Well organised and lots of support from my Supervisor"

We are always looking for people with these qualities to join our ever expanding team. Please call the office on 01727 895941.

Office Staff Team

Lotte and Freddie - Therapy Coordinators

Lotte and Freddie are our  wonderfully good natured German Shorthaired Pointers who are part of our Home Instead family here in St. Albans. Both  have settled well into office life and are trained to go and visit clients. Lotte at 6 is well used to going out and visiting clients and we are now training Freddie, who  joined the team in October 2018, to do the same. Our clients enjoy the love and affection they get from both Lotte and Freddie and  sometimes even get their daily exercise by taking them for walks.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady