Meet the team

Office Staff Team

Franchise Owners - Fiona and Nick Harrall

Nick and Fiona run the St. Albans office and are passionate about delivering the highest quality of care to clients in the area. We are both committed to developing long term relationships with the local health and social care professionals, building awareness and trust within or local communities  to enable us to do this.

We are keen to help local charities, support groups and their carers to make a real difference to the family support network. Going that extra mile and providing a personalised holistic approach to care is what makes this such a rewarding role. We share our drive and enthusiasm with our Care Manager, Office staff and extraordinary team of CAREGivers to create a real team spirit.

We both love cooking and like nothing better than preparing a feast for friends and family over a glass of wine of course at the weekend. We have also started a new exercise regime to help keep us fit and we both love to ski and look forward to the winter months so we can escape to the mountains for some R and R.

Office Staff Team

Care Manager - Kate Court

Kate started in the care industry as care worker nearly 28 years ago.

Since then she has worked in various care settings, including day centres, specialised care and the last 14 years in domiciliary care. 

Previously a Training Manager she moved into Operations in 2013 and joined us as the Care Manager in July 2014. As the Care Manager she is responsible for the overall day to day running of our Outstanding service.

Kate is a keen foodie, and her husband has banned any more cook books as they are taking over the house!

Office Staff Team

Care Coordinator - Zoe Mesmain

Zoe joined our scheduling team in December 2017 and prior to working with us she had experience of scheduling within the transport industry.
Zoe was interested in joining us as she previously had 8 years’ experience within the care sector as a Care Assistant and within a supported living environment. Zoe works with our clients managing schedules and rotas.

In her spare time Zoe enjoys going to festivals, socialising with friends and music, saying she “loves a bit of Ed Sheeran”

Office Staff Team

Head of CAREGiver Experience - Michele Johnson 

Michele joined Home Instead in December 2013 and is responsible for training and supporting our new CAREGivers through the 12 week Care Certificate process. Michele has previously worked in the Charity and Retail sectors in various roles.  Michele was prompted to apply to Home Instead as she was excited by the ethos of Home Instead and the caring and friendly image the company projects.

Michele has a partner and 3 children who she loves to spend time with.   

Office Staff Team

Recruiter - Recruitment, Marketing and Social Media-Fal Patel

Fal joined the team in February 2016, having come from a background of HR, Communications & Marketing, working mainly within the Telecoms industry. After a career break she wanted to return to a role that was “less” corporate, more community focused and would allow her flexibility to work around her family.

Fal says "I was interested in Home Instead St Albans as they fit the bill andtheir passion for delivering quality care really appealed to me".

Fal is responsible for recruitment, marketing, social media and finding outstanding CAREGivers to join our growing team.

In her spare time Fal is kept busy by her daughter! and enjoys spending time with family and friends, travelling and all things fashion.

Office Staff Team

CAREGiver Supervisor - Rebecca Walton

Rebecca started her care career with us in June 2011. Having studied beauty therapy she felt she wanted to help people in a different way and looking in to care work she found Home Instead.

I loved the role from day one, I enjoy spending time with clients and love the feeling of making a difference, even in the smallest way it gives me so much satisfaction. I have enjoyed meeting new clients, getting to know them and sharing stories of our day/week.

When the opportunity for the CAREGiver Supervisor role came up I felt it was the right time for me to take the next step in my career. As CAREGiver Supervisor I’ll be supporting new CAREGivers in the field as they start their care journey with us

Homeinstead is a great company to work for. I feel like I’ve been listened to and my opinion matters and I feel valued.

Rebecca is a keen netballer and enjoys spending quality time with her partner and young son.

Office Staff Team

Trainer & Assessor - Sarah-Jane Young

Sarah-Jane joined the team in March 2021 and her role at Home Instead is training and supporting our new and existing CAREGivers, to ensure they have the skills and knowledge to deliver outstanding care.
Her background is with domestic abuse awareness training working with Women’s Aid, she has also been a carer working with the elderly and with adults with disabilities.
In her spare time she loves being outside walking her dog be it at the beach or in the woods.

Office Team

Recruitment Administrator - Linda Millar

As our Recruitment Administrator Linda will support new CAREGivers joining our team. Having a background within banking customer service Linda was looking for a new role within the care sector and felt Home Instead matched her needs.

Office Staff Team

Client Care Supervisor - Amy Lobban

Amy joined our team in December 2019 as our Recruitment Administrator and recently moved in to the role of Client Supervisor. Amy has a varied work history in various people focused roles, having worked as a Bar Supervisor and Prison Officer.
Amy joined us as she felt it would be an ideal role for her, utilising her people skills.

Amy says “the team have been extremely welcoming from the minute I walked in and I’m getting the hang of things thanks to the training I’ve received and support from the rest of the team”.

In her free time Amy is an adrenaline junkie who loves skydiving, bungee jumping, hiking and to relax she enjoys cooking for family and friends

Office Staff Team

Client Care Supervisor - Aibilin Chapman

Aibilin has been working with Home Instead since February 2020. Prior to joining us Aibilin worked as a Care Coach for two years and cook manager at a Junior School. After completing her NVQ Level 3 in Health & Social Care Aibilin joins the office team as Client Supervisor.

Aibilin says “ I came to work for Home Instead as their approach to care at home is admirable and always person centred”.
Aibilin lives locally with her teenage children, she is a keen cook, gardener, likes to travel and loves the sunshine.

Office Staff Team

Client Care Supervisor - Heidi Evans

Heidi began her career with Home Instead as a CAREGiver which she really enjoyed and recently moved to the office team as a Client Supervisor.  Prior to joining us Heidi worked in account management and also spent some time travelling South East Asia and Australia. Upon returning from travels, Heidi decided to move into the Health and Social Care sector which is what she studied at college.
Heidi enjoys training at the gym and running. I also have a cooking Instagram page where I create recipes and post them out. I love to socialise with my friends - going on holidays and city breaks and going to music festivals in the summer.

Office Staff Team

Live In Care Administrator - Nell Stamp

Nell initially joined Home Instead as a CAREGiver and the valuable experience she gained in this role led her move to the office team, as our Live In Care Administrator. Nell's working background was within the retail industry, having been a deputy manager for Osprey London. Nell says "after really enjoying the care work and finding it so rewarding, I was keen to join the office team and the operational side of the business".
Nell's role is to support our live-in CAREGivers and clients throughout their live in care journey with us.

In her spare time Nell enjoys walking her dog, cooking, reading and spending time with loved ones.

Office Staff Team

Compliance and Quality Coordinator - Alice Jackson

Alice joined the team in March 2021 and works alongside the office team supporting them to ensure that compliance and quality are to the highest standards. We are always looking for ways we can improve and streamline processes and procedures and Alice's role will be pivotal to this.
Alice’s background is from a range of community focussed areas; from young people and family services and healthy lifestyle programmes, to safeguarding training. Within her previous roles she has built up a knowledge of working to best practice, guidelines, and regulations engaging with everyone involved with these areas.
Alice says, “I am thrilled to be part of the Home Instead family and take real joy in being able to support the team in the areas I am knowledgeable about, and work for a company that is community focused.”
Alice loves the outdoors and come rain or shine in her spare time can usually be found hiking, camping or gardening usually in the company of her dog and family.

Office Staff Team

Our Outstanding team of CAREGivers

We have a fantastic team of committed, reliable and compassionate CAREGivers who provide invaluable support to our clients. Many of our team draw on their own personal experiences to assist our clients with a wide range of daily activities that help maintain their independence and quality of life.

Our CAREGivers love what they do, here's what they say...

"Amazing clients and a friendly team"  "I would recommend working for Home Instead, the team are very welcoming"  "Having time with each client", "Well organised and lots of support from my Supervisor"

We are always looking for people with these qualities to join our ever expanding team. Please call the office on 01727 895941.

Office Staff Team

Lotte and Freddie - Therapy Coordinators

Lotte and Freddie are our  wonderfully good natured German Shorthaired Pointers who are part of our Home Instead family here in St. Albans. Both  have settled well into office life and are trained to go and visit clients. Lotte at 6 is well used to going out and visiting clients and we are now training Freddie, who  joined the team in October 2018, to do the same. Our clients enjoy the love and affection they get from both Lotte and Freddie and  sometimes even get their daily exercise by taking them for walks.