Meet the team

Office Staff Team

Franchise Owners - Fiona and Nick Harrall

Nick and Fiona run the St. Albans office and are passionate about delivering the highest quality of care to clients in the area. We are both committed to developing long term relationships with the local health and social care professionals, building awareness and trust within or local communities  to enable us to do this.

We are keen to help local charities, support groups and their carers to make a real difference to the family support network. Going that extra mile and providing a personalised holistic approach to care is what makes this such a rewarding role. We share our drive and enthusiasm with our Care Manager, Office staff and extraordinary team of Care Professionals to create a real team spirit.

We both love cooking and like nothing better than preparing a feast for friends and family over a glass of wine of course at the weekend. We have also started a new exercise regime to help keep us fit and we both love to ski and look forward to the winter months so we can escape to the mountains for some R and R.

Office Staff Team

Care Manager - Kate Court

Kate brings a wealth of experience and skills as started in the care industry as care worker nearly 28 years ago.

Since then she has worked in various care settings, including day centres, specialised care and the last 14 years in domiciliary care. 

Previously a Training Manager she moved into Operations in 2013 and joined us as the Care Manager in July 2014. As the Care Manager she is responsible for the overall day to day running of our Outstanding service.

Kate is a keen foodie, and her husband has banned any more cook books as they are taking over the house!

Office Staff Team

Care Coordinator - Zoe

Zoe joined our scheduling team in December 2017 and prior to working with us she had experience of scheduling within the transport industry.
Zoe was interested in joining us as she previously had 8 years’ experience within the care sector as a Care Assistant and within a supported living environment. Zoe works with our clients and care team managing schedules and rotas.

In her spare time Zoe enjoys going to festivals, socialising with friends and music, saying she “loves a bit of Ed Sheeran”

Office Staff Team

Head of Care Professional Experience - Michele

Michele joined Home Instead in December 2013 and is responsible for training and supporting our new Care Professionals throughout their care career with us. Michele has previously worked in the Charity and Retail sectors in various roles.  Michele was prompted to apply to Home Instead as she was excited by the ethos of Home Instead and the caring and friendly image the company projects.

Michele has a partner and 3 children who she loves to spend time with.   

Office Staff Team

Engagement & Retention Coordinator- Fal

Fal joined the team in February 2016, having come from a background of HR, Communications & Marketing, working mainly within the Telecoms industry. After a career break she wanted to return to a role that was “less” corporate, more community focused and would allow her flexibility to work around her family.

Fal says "I was interested in Home Instead St Albans as they fit the bill and their passion for delivering quality care really appealed to me".

Fal is responsible for engagement and retention of  our growing Care Professional team.

In her spare time Fal enjoys spending time with family and friends, theatre visits, travelling and all things fashion.

Office Staff Team

Care Professional Supervisor - Rebecca

Rebecca started her care career with us in June 2011. Having studied beauty therapy she felt she wanted to help people in a different way and looking in to care work she found Home Instead.

I loved the role from day one, I enjoy spending time with clients and love the feeling of making a difference, even in the smallest way it gives me so much satisfaction. I have enjoyed meeting new clients, getting to know them and sharing stories of our day/week.

When the opportunity for the Care Supervisor role came up I felt it was the right time for me to take the next step in my career. In my role I support our new Care Professionals in the field as they start their care journey with us

Homeinstead is a great company to work for. I feel like I’ve been listened to and my opinion matters and I feel valued.

Rebecca is a keen netballer and enjoys spending quality time with her partner and young son.

Office Staff Team

Trainer - Sarah-Jane

Sarah-Jane joined the team in March 2021 and her role at Home Instead is training and supporting our new and existing Care Professionals, to ensure they have the skills and knowledge to deliver outstanding care.
Her background is with domestic abuse awareness training working with Women’s Aid, she has also been a carer working with the elderly and with adults with disabilities.
In her spare time she loves being outside walking her dog be it at the beach or in the woods.

Office Team

Recruitment Administrator - Tylene

Tylene has recently joined our team as our recruitment administrator. Her role is vital in attracting and onboarding successful Care Pro's in to our team. Her background is working with Mencap and she feels the skills gained will support her in this role and is looking forward to meeting new care pro's and supporting them.

Office Staff Team

Client Care Supervisor - Billie-Jo

Billie-Jo started her career in care as a Support Worker and then progressed to Senior Support Worker. "I have worked with individuals with a variety of physical and learning disabilities, I love helping others and making a difference in their lives. I have always wanted to work in care and have a lot of goals I would like to achieve within the industry.
I joined Home Instead because I wanted to take on more responsibility as a Supervisor and explore more of the sector, my previous job was working in a residential home; which varies quite a bit from community care". In her spare time Billie-Jo enjoys socialising with friends and family and shopping!

Office Staff Team

Client Care Supervisor - Aibilin

Aibilin has been working with Home Instead since February 2020. Prior to joining us Aibilin worked as a Care Coach for two years and cook manager at a Junior School. After completing her NVQ Level 3 in Health & Social Care Aibilin joins the office team as Client Supervisor.

Aibilin says “ I came to work for Home Instead as their approach to care at home is admirable and always person centred”.
Aibilin lives locally with her teenage children, she is a keen cook, gardener, likes to travel and loves the sunshine.

Office Staff Team

Live In Care Administrator - Nell

Nell initially joined Home Instead as a Care Professional and the valuable experience she gained in this role led her move to the office team, as our Live In Care Administrator. Nell's working background was within the retail industry, having been a deputy manager. Nell says after really enjoying the care work and finding it so rewarding, "I was keen to join the office team and the operational side of the business".
Nell's role is to support our live-in Care Professionals and clients throughout their live in care journey with us.

In her spare time Nell enjoys walking her dog, cooking, reading and spending time with loved ones.

Office Staff Team

Compliance and Quality Coordinator - Alice

Alice joined the team in March 2021 and works alongside the office team supporting them to ensure that compliance and quality are to the highest standards. We are always looking for ways we can improve and streamline processes and procedures and Alice's role will be pivotal to this.
Alice’s background is from a range of community focussed areas; from young people and family services and healthy lifestyle programmes, to safeguarding training. Within her previous roles she has built up a knowledge of working to best practice, guidelines, and regulations engaging with everyone involved with these areas.
Alice says, “I am thrilled to be part of the Home Instead family and take real joy in being able to support the team in the areas I am knowledgeable about, and work for a company that is community focused.”
Alice loves the outdoors and come rain or shine in her spare time can usually be found hiking, camping or gardening usually in the company of her dog and family.

Office Team

Office Administrator - Amy

Prior to joining Home Instead Amy worked in customer care and administration for 10 years and also volunteered with the Salvation Army and other charities. Amy says "I joined Home Instead as I'm passionate about caring for others so, Home Instead and their reputation really appealed to me as the perfect company to work with. I have felt very welcomed by the team and all the lovely Care Professionals". At weekends Amy enjoys cuddles with her cats, baking, painting and attending  music festivals.

Office team

Weekend Support Team - Sarah & Tania

Sarah and Tania our weekend support team duo. They support our Care Professionals and Clients during the weekend out of hours. Both Tania and Sarah have a wealth of experience as they have been Care Professionals with our team for a number of years. For both ladies the move to the weekend support role was an ideal development opportunity.  Tania Says “I am very passionate about my role and enjoy supporting the clients and carers. My role gives me great flexibility and I have always felt valued by Home Instead and really happy to be part of the team”.

Office Staff Team

Our Outstanding team of Care Professionals

We have a fantastic team of committed, reliable and compassionate Care Professionals who provide invaluable support to our clients. Many of our team draw on their own personal experiences to assist our clients with a wide range of daily activities that help maintain their independence and quality of life.

Our Care Professionals love what they do, here's what they say...

"Amazing clients and a friendly team"  "I would recommend working for Home Instead, the team are very welcoming"  "Having time with each client", "Well organised and lots of support from my Supervisor"

We are always looking for people with these qualities to join our ever expanding team. Please call the office on 01727 895941.

Office Staff Team

Lotte and Freddie - Therapy Coordinators

Lotte and Freddie are our  wonderfully good natured German Shorthaired Pointers who are part of our Home Instead family here in St. Albans. Both  have settled well into office life and are trained to go and visit clients. Lotte at 6 is well used to going out and visiting clients and we are now training Freddie, who  joined the team in October 2018, to do the same. Our clients enjoy the love and affection they get from both Lotte and Freddie and  sometimes even get their daily exercise by taking them for walks.