We are very proud to showcase some of the feedback we have received from our clients and their families.
“ My family and I wish to thank you, and all the wonderful staff we have met or spoken to, for their unfailing help, support and care during our relationship with Home Instead. You have helped us out at a day’s notice, provided information and advice and been courteous, reliable, helpful and professional at all times. Mum become very fond of her CAREGivers and compares them with the communal care she now receives, judging her “girls” to be “just wonderful”! She was spoilt having them care for her! ’’
Mrs C. - Daughter of Client
Home Instead has been outstanding right from that very first telephone call when it was a crisis situation and stress levels somewhat elevated........! I heard of them through personal recommendation and am so very grateful for their professionalism and sensitivity during a very difficult period, getting my 91 and 92-year-old parents comfortable with "having people do things for them", a common difficulty I believe with that tough, independent generation. Thanks to Home Instead they are now able to safely and happily continue to live in the home they have shared for well over 50 years. The individuals making up the Care Team are all highly skilled, kind, capable, intelligent people. As well as helping my Mum and Dad coping with the physical and mental challenges of extreme old age, they have each helped me so much when I have been emotionally and physically drained trying to do the best for my parents. I have my own life back and my parents have theirs. THANK YOU HOME INSTEAD.
Mrs H. - Daughter of Client
Home Instead Senior Care (Solihull) is a professional and efficiently run company offering a bespoke care package. The staff are friendly and very accommodating. They spend time putting together a care package that meets the individual needs of the person they are providing care for. The CAREGivers are professional and give an exceptional level of care. The same 2 carers always arrive on time. They have taken time to get to know and gain the trust of the person they are caring for and that person looks forward to them coming every day. I would have no hesitation in recommending Home Instead Solihull.
Mrs W. - Daughter of Client
Home Instead has been fabulous in providing personalised care and companionship for my mum. The CAREGivers were specially selected by staff to suit my mum’s specific needs and both were fabulous at striking up a rapport with her. They showed patience and kindness and became wonderful companions throughout their time with her. Staff based in the office were so accommodating and welcoming with their ‘coffee and cake’ mornings and through regular contact with myself and my father. Having met with other carers and care agencies I can wholeheartedly recommend Home Instead above any others due to their focus on the wellbeing and happiness of their clients; they valued and treated mum as an individual and we can’t thank them enough.
Mrs G. - Daughter-in-law of Client
Your team support my Mother-and-Father-in-law twice a day, every day. We just wanted to say how amazing your staff are.
Over the Christmas period we got the chance to meet a number of the team, including some we hadn’t met before.
To a person they are phenomenal: thoughtful, kind, considerate and professional.
But much more than that – they are loving, funny and generous. When they walk into my In-law's home, they bring smiles, laughter, joy and affection.
We feel so fortunate knowing that your team are looking after them so well and we really appreciate everything they do.
Please thank everyone in the team.
Mrs J. - Daughter of Client
The Home Instead care team have been providing outstanding care for both of my parents for two years. Their approach is quite incredible. They are dealing with difficult circumstances and yet have been unfailingly patient, understanding and professional. Every day they meet with resistance to personal care, yet have always put their patients needs first and used a variety of strategies, including singing(!) to distract my mother to ensure that she is clean, cared for and with her dignity intact. Whenever outside professionals or agencies visit my parents, they always comment on how well cared for they are in such difficult circumstances. They have stayed with my parents beyond their call times when they have a serious concern, battled through the snow to ensure that the calls are never missed, visited in numbers on birthdays to make days special and also listened to my family's requests in a caring and understanding way. They have been a team of angels.
Mrs M. - Client
Yes, we are very happy with the care and service at present. Our needs may change in the future and we feel confident that you will address them when they do. So thank you for the service you provide.
Mr H. - Nephew of Client
Home Instead continue to provide a stable caring environment for my Aunt and remain a very valued partner in our joint efforts to make her life comfortable and happy in her final years.
Ms J. - Daughter of Client
I would not hesitate to recommend Home Instead to my friends and indeed already have done so. The care they provide to my parents is outstanding. They always go above and beyond.
Ms C. - Daughter of Client
My family have worked with Home Instead to provide care for my mother over the last 9 months as her physical and mental health have declined precipitously. We have been extremely impressed with their service. Aspects of Mum's care that have been particularly good are Home Instead's staff both managers and carers ability to see and provide what Mum needed and find the right carers for her. Care is the right word as the staff have always placed Mum at the centre of what they have provided and her carers have given her hours of fun as well as providing support with daily living. They have also visited her in hospital which has meant a great deal.
We have felt supported as a family particularly when Mum needed 24-hour care. The Home Instead team signposted us to the agencies which they felt they could work with and offered us advice about the best way forward. Their support was invaluable.
Mr J. - Nephew of Client
Home Instead Senior Care are providing fantastic support and care for my Aunt which is so reassuring to know as I do not live close by. The staff are magnificent and always go the extra mile to ensure my Aunt has what she needs. I would not hesitate to recommend this company to anyone looking for care for their relatives/friends.
Ms P. - Daughter of Client
My mum has been delighted with the care she has received from Home Instead. Her carers are always punctual. They are professional, helpful, cheerful, caring and a pleasure to be with. They notice when little jobs need doing without being prompted. They always ask if there is anything else they can do, we'd be lost without them.
Mrs I. - Client
To access the right care is a minefield, but after reading in the local press about the company and a couple of unsatisfactory phone calls to others, the response from Home Instead gave me confidence. From the onset, the arrangement has worked far better than I anticipated. It was a big step as I booked it on behalf of my husband, but he is pleased and happy.