How to Begin Your Personalised Home Care Journey with Home Instead Norwich

When the time comes to consider support in your own home, or for a loved one, it’s essential that you find a home care provider who can offer a service tailored to your individual needs. Home Instead Norwich is a local home care provider dedicated to offering just that – a personalised and professional approach from the very first point of contact.

“Thank goodness Home Instead (Norwich) was recommended to me. The whole process from assessment to providing for my individual needs was dealt with swiftly and efficiently, professionally.”

Client 5 star review,

Your Initial Enquiry

At Home Instead, we understand that reaching out for help can be a significant step. A simple phone call is the best way to start the conversation with an informal chat. Whether you’re an individual in need of assistance, a family member seeking support, or a healthcare professional advocating on someone’s behalf, we will welcome your initial enquiry with a compassionate, caring and professional ear. We can answer any initial questions you may have and provide understanding and local knowledge, and find out more about you and your situation.

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Smiling elderly woman with grey hair in a bun, talking on a cellphone, indoors with soft lighting in the background. - Home Instead

An In-Person Care Consultation

The next step is to meet in person and at Home Instead Norwich this will usually be with our dedicated team member Verity. Verity will usually visit you at your home but it’s also possible to meet at our Norwich office, the local hospital or residential care facility. This is an opportunity for our dedicated team to introduce Home Instead Norwich and to completely understand your care needs, home environment, personal background, wishes and interests. This meeting is inclusive, including appropriate people in your circle of care – family, professionals, and, most importantly, the client themselves – to foster a complete and thorough understanding.

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Elderly couple sitting on a couch, smiling and shaking hands with a woman in an office setting. - Home Instead

Personalised Home Care Plan

From our consultation we will put in place a well-defined Care Plan that reflects a comprehensive package of home care, tailored to suit individual needs. This can include, for example, companionship, assistance with personal care, household tasks, support with hospital discharge such as reablement exercises provided by medical professionals. This plan not only guides our carefully matched Care Professionals for their home visits, but also allows family caregivers to return to being just that – family – with the peace of mind in knowing their loved one is receiving the support they need.

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A young woman chops vegetables in a kitchen, while two seniors stand nearby with cups, chatting and smiling. - Home Instead

Home Care Delivered with Compassion

Our Home Instead ethos is to provide holistic care, encompassing not just physical needs or task-based care, but also the emotional well-being of our clients. From sharing a cup of tea and a chat or a walk to the local park, to taking care of the shopping, Home Instead understands the importance of companionship and practical support in nurturing quality of life at home.

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A caregiver shakes hands with a man using crutches outside a building. Both are smiling warmly at each other. - Home Instead

“The service provided for my father was true care, rather than just a service.”

Son of client 5 star review,

Get in touch

Starting your home care journey is a decision that comes with many considerations, but at Home Instead Norwich we are committed to making it a personalised and compassionate process. To learn more about our comprehensive home care services from Cringleford to Thorpe St Andrew, or to explore rewarding job opportunities with us, please don’t hesitate to get in touch on 01603 963317 or visit us online.