Welcome to Team MK
Hello, we are the team of dedicated care professionals who look after the characterful, amazing Seniors in the Milton Keynes area. Based at our offices in Crownhill, Milton Keynes, we have a wealth of experience and consider ourselves to be experts in our field. Within our team the majority of colleagues have developed into their roles from being Care Professionals in the community, including our Registered Care Manager Rachel, our Senior Sarah and Tina our Client Experience Manager. We believe that to provide true person centered care to our clients, experience as a front line worker is vital. We all work very hard to ensure our clients and Care Professionals needs are met and exceeded.
Sue Prosky - Owner
My background is within the Hotel & Catering world, having run a Venue Finding Company for 20 years and prior to that working as a National Accounts Manager for a large chain of London Hotels. Service is in my blood and when researching the Care Industry, I felt that this is a skill that would prove very useful.
I have lived near Olney for over 20 years with my husband Matt and 2 boys (now both young adults,) lovely Phoebe my Wheaten Terrier and 2 cats, Shadow & Mr Mugabe (he really is a dictator!) In my spare time I love reading and walking in the lovely parks around our home.
Since starting up the business in 2012, we have supported so many wonderful clients to facilitate their wishes to stay at home, wherever that may be, in the place they love or where they feel most comfortable. Getting help or admitting you might need some assistance isn't always an easy decision to make but we have many years’ experience in the sector and know that choosing the right care is just so important. I do feel very proud of my team of office colleagues and Care Professionals who have embarked on this journey with me - we are always looking at ways we can improve and add another dimension to our wonderful clients' lives.
Sarah Marquiss - General Manager
I started in Health and Social Care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran day care centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead I was the Registered Care Manager, as the company grew, I developed into the Operations Manager, more recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time, I love to travel and embrace new experiences.
Rachel Stephenson - Registered Care Manager
As Registered Care Manager, I am involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry, I will work together with the client and their family to put a plan in place that facilitates their individual needs.
Having over 10 years’ experience in the sector, initially supporting children before I moved into adult social care, I also deliver training to new Care Professionals, teaching them how to administer medication correctly and the principles of moving and handling.
I come from a large family having 2 sisters and a brother. This makes my home life as busy as my work, as I'm currently living with my mum, dad, sisters, niece and 2 dogs but I wouldn’t have it any other way.
Charlotte (Charlie) Lockley - Care Professional Experience and Finance Manager
With a background in Natural Sciences and Corporate Banking, I joined Home Instead in 2017 as their Finance Administrator, but since then I have worn a variety of hats and input into several different projects within the team. Adding value and helping others is really important to me, and I am delighted to have moved into this additional new role as Care Professional Experience Manager, with responsibility for overseeing the recruitment, training and HR functions.
When I am not in the Milton Keynes Office, I am usually out offering help and support in other people’s, as I am also self-employed as a finance administrator. And when I’m not surrounded by numbers, you’ll find me spending time with my husband and children, travelling as much as possible, and writing and acting in my local community pantomime. Oh yes you will…
Pauline Klein - Scheduling Manager
With a background in running pubs I am used to having to juggle priorities which is probably why I enjoy my role within the scheduling team so much. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it. I know how important it is to the people we support to be sure that they can rely on us. Just that little phone call to let them know we are on our way, or that pint of milk we can get for them on our way over can make all the difference. I still get to go out and see all my clients whilst being a mentor to new Care Professionals, making sure that they feel fully supported.
Dana Large - Client Experience Manager
My role as Client Experience Manager sees me heavily involved in both scheduling visits and liaising with clients, their families and other health care professionals to ensure every aspect of their care runs smoothly. Coming from an airline background, delivering great customer service is at the heart of my nature. It’s very important for me to get to know each of our clients and Care Professionals personally. By fully understanding their needs we can make sure that we respond quickly to any changes.
Tina Roberts - Client Experience Manager
I’ve been working for Home Instead Milton Keynes since April 2016, having started as a CAREGiver. This was a role that was completely new to me but having come from a background in retail and recruitment, I found that my people skills were easily transferable. My role is very client focused and I am responsible for all client service reviews, undertaking regular meetings with clients and their family to ensure that the level of care and support that we provide is beneficial and enhancing the lives of each and every client. I also visit prospective clients, promoting the benefits of the service that we provide, making us different and stand apart from other care agencies in the UK.
My home life is very hectic with two children and a husband to organise. I love socialising with friends and family as much as possible and I’m a HUGE Dog Lover.
Sarah Freshwater - Community Engagement Lead
Having worked in the private and public sectors of healthcare since 1997, I joined the team at Home Instead MK in September 2019 as a Community Networker.
My main role is to liaise out and about in the community and with other local healthcare professionals, organisations, clubs and societies. I also spread the word on the fabulous work that Home Instead MK do as well as promoting current opportunities for people who wish to join our lovely team as a Care Professional, helping to provide the best care to our clients.
I feel that it is also important to provide members of the public with the different 'choices' that are available within care to enable them to remain independent in their own homes for as long as possible.
You will often see me out and about in the community - one day in Winslow, the next in Bletchley....so come and say hello! You will also see me attending local fairs and events, especially at Christmas, normally dressed as an Elf! Every other Monday I help out with the Memory Club in Stony Stratford.
I am also a Massage Therapist and enjoy learning about alternative therapies and promoting well-being in others.