Gail Devereux-Batchelor - Managing Director
Delighted to be leading a team rated as 5 *Outstanding by CQC in every category ; so proud that the ethos and values I hold dear are reflected in the CAREGivers and staff at Mill Farm. Originally from Lancashire, I studied for my degree in Leicester at De Montfort University, with a management career developing through Contour Fashion Design and Buying for Next, Mothercare to include 7 years as a Company Director with Dr Marten’s footwear (R Griggs Group).
Over the previous ten years I’ve worked alongside my husband Mackenzie, as Managing Director running a Historic Conservation decorating company with highly trained craftsmen, gaining Investors in People Award, with a reputation for Gold CSCS standard craftsmen with un-rivalled quality and attention to detail.
We have 3 children, and as well as looking after an elderly Scottish Aunt, began caring professionally for younger people too - In 1994 as respite & emergency foster carers. From personal family loss these experiences shaped my vision to provide a first class service, knowing that home care could be much more personal and of exceptionally high quality. Opening local offices and joining the Home Instead family has given me the chance to really make a difference to many lives, clients , families and those involved in their care.
I have always been active in the local community, trained as a Dementia Champion raising awareness of Dementia and Alzheimer's. I’m active in my WI, at local and Federation level, a member of Rotary UK, a Liveryman (Worshipful Company of Pattenmakers) with a particular interest in rehabilitation and support of veteran service personnel. I have also worked closely with local charities, as a former trustee of a charity supporting a primary school (and an allotment group!) in a nearby village.
I do love my garden, a haven after a busy day, and (ask a busy person!) still find time to be creative and sew and design things!
CAREGivers! Our Superheroes!
The magic behind our success story is always the people - what do we look like? like any lovely friendly person who is calling in to see a loved one - here are some of the faces of the team who support our clients and each other every single day.
NB - We don't wear a uniform ( aprons and gloves for specific jobs of course) - we do wear our Home Instead ID badge though. You can pop over to meet our main Admin team at our offices just outside Market Harborough - ring 01858 540317 and ask when our next Open Day for recruitment is being held.
The next picture of our newest Superhero could even be you!
Angela Farrow - Registered Care & Operations Manager
When I visit a family or an individual for the first time, I often find that they have been thinking of asking for help for a while but are frightened that they will have things imposed upon them, or that they won't like the person who comes to visit them each day. At Home Instead we love to see how our careful matching of clients to their CAREGivers has reassured our clients and helped them to stay in their own homes, living just as they wish and having professional and reliable support with daily living tasks. From the outset, when I visit you I will listen carefully to what your concerns are, and take note of the little things that are as important to you as the main daily routines so that the Care Plan we create will match your needs. I have been with the Market Harborough office of Home Instead since its inception, initially working part time as the Finance Manager. From providing care to local clients and with a wealth of experience in service based industries, this appointment has brought me back full circle into the health & well being sector from when I was practice manager at a Health Centre in Perth, Australia. My job is to ensure that you are worry free and that your care needs are met, now and as they change through time. The best place to start is the beginning, with a friendly chat about what we can do to assist you and how we can help you to remain independent and enjoy living life to the full.
I live near Market Harborough with my husband David, a Boss cat and a dog called George. He's a Patterdale. We have three sons and two grandchildren, I love spending my free time with the family and walking our dog in the countryside. Cooking and baking plus many handicraft skills learned from close family members all come in very useful when I am matching client and CAREGiver hobbies and interests. It is so important to get things right, and ensure that we know as much as we can about our staff and be certain that they will be able to form a professional and yet friendly relationship with each of our clients.
I am just a phone call away, and I would be very happy to meet with you to answer any questions you may have.
Fran - Assistant Care Manager
I'm Fran, and as an assistant Care Manager I work both alongside our main office team and also out and about in the community with client care calls and CAREGiver support visits. With a 25 year background in the care industry I am highly motivated and passionate about providing the highest quality service to our clients and their families.
From Dementia training, quality checks and introducing our CAREGivers to their clients I find each day is different and enjoyable, no two days are ever the same. (I love spending time with my family - being a Grandma is just fabulous too!)
Lucy - Deputy Care Manager
Lucy joined Home Instead as a part time CAREGiver whilst completing her degree, from being part of the On Call team, then full time as our main Scheduler and currently as our Deputy Care Manager. Lucy supports all the team, whilst ensuring that new projects and systems work alongside our electronic systems, to all work beautifully providing up to date information about client care needs, and CAREGiver work planning. A busy mother of two active boys, football, karate and horses are also part of Lucy's highly organised day!
Tina - Assistant Scheduler
Tina joined the Home Instead team originally as a CAREGiver, in November 2012 and with administrative experience gained supporting her husband's business provides great organisational skills and a cheery experienced smile to our team. Working alongside our CAREGivers and clients she matches our needs and plans ahead for the scheduling changes that inevitably crop up every week. Tina completed her City and Guilds Accredited training in Alzheimer's and Dementia shortly after completing her other CARE training.
Balancing work and family is important to Tina, and being a qualified hairdresser and a love of baking have made sure she is a busy and popular lady both in the office at home and in her local village!!
Hollie - Scheduler
Hollie is our Home Instead Scheduler - and loves to have a face to face chat about the role of CAREGiver. With practical experience as a Home Instead CAREGiver including being a keen cook, alongside art and crafts and making things, Hollie loves animals and is always keen to match clients who have a pet or particular hobby to the perfect CAREGiver. Hollie is highly organised and always ensures that our new CAREGivers are properly introduced to their clients and sees that they are well supported.
Bev - Administration & Recruitment
From answering the busy phone to assisting with the recruitment and screening processes of our CAREGivers, Bev is a highly valued member of our Home Instead team. Bev loves working with older people, the stories they have shared with her about their lives, and how a conversation brings back precious memories for them. Country walks with her dog or watching Leicester City Football Club are her favourite ways to relax after an exciting day in the office!
Lauren - Administrative Assistant
Meet Lauren - Administrative team member. Working alongside Bev, Lauren assists with all enquiries, including the recruitment of our CAREGivers, she just loves meeting people! Outside work Lauren enjoys Ballroom dancing and ballet and music, very handy with our local community activities.
Marion - Community Support Representative
Marion Lewis OBE, joined Home Instead in 2018 bringing a wealth of expertise, and personal experience of support of vulnerable people in the community. As former Chair of Neighbourhood Watch in England & Wales, (which she established as a volunteer), Marion arranges our Home Instead Scam Awareness and CO talks, is an active community Dementia Champion, and manages our sponsored Friendship Lunches where we provide much needed companionship and fun to combat loneliness . Care organisations in Corby, Oakham, South Leicestershire including Market Harborough all benefit from her knowledge and passion for high quality care for our older generation
Tallulah & Bella
Miss Tallula & Miss Bella Trixy Cat are two ladies who in their furry onesies keep Mill Farm offices in order. Totally No Mice Here.
They enjoy meeting our CAREGivers on training days, and when it's rainy keep everyone busy whilst they make their minds up about in or out..
If our client has cats, we always make sure that their Caregiver is just as happy with cats too. Happy Cat! Happy Caregiver and Happy Client!
@TeamHappyCat #OfficeCats #LoveToCare