Staying on top of personal care tasks, such as bathing, dressing, and grooming, can become more challenging as we age; yet, these everyday tasks are vital to feeling confident and comfortable in our own homes. When these routines become harder to manage alone, the right support can make all the difference. At Home Instead Richmond, we deliver award-winning personal care to older adults with the dignity and discretion they deserve. We're proud to be the first and only home care provider in the borough to be rated Outstanding by the CQC, a reflection of the personalised, respectful care that helps our clients continue their routines in the comfort of their own homes, without compromising on pride or privacy.
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Personal care that supports independence at home
As personal care becomes more challenging, our support can help your loved one stay in their own home for longer. We match Care Professionals based on skills and personality, so help with things like bathing and dressing feels safe and comfortable.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can feel confident that they will provide respectful, professional and discreet personal care.
Help with complex personal care needs
No matter how clinical their personal care needs are, our Care Professionals provide support to make your loved one feel comfortable at home - from catheter care to stoma management, we can ensure excellent personal hygiene every day.
Sensitive, comfort-focused support
We understand it can be uncomfortable having a stranger manage your personal care, so we make visits feel warm and friendly, while remaining mindful of your loved one's emotions - everything we do focuses on protecting their dignity and wellbeing.
Your Local Office
The team here at Home Instead Richmond are proud to provide expert home care in Richmond. Get in touch to find out how we can help you or your loved ones.
Needing help with personal care can feel like a big step, but with the right person, it can become a natural part of daily life. Our care professionals are trained to offer gentle, respectful support with everything from washing and dressing to managing continence and prompting medication. We take the time to understand each client's daily routines and preferences, ensuring that every visit is respectful of their wishes. Whether it's helping get ready in the morning or settling in for the evening, we promote independence and help your loved ones feel confident in themselves. And because our support is delivered by someone they're familiar with, personal care feels less intrusive and more like a trusted hand when it's needed most.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Personal care is about more than just the task at hand; it's about establishing trust, dignity, and a sense of ease. That's why we carefully match each client with a care professional whose shared interests help create meaningful connections. For example, one client, a retired English teacher at Christ's School, was hesitant about accepting help with bathing. To ease the transition, her book-loving care professional filled these intimate moments by chatting about favourite authors during their visits. These conversations transformed an uncomfortable routine into something more relaxed and familiar. With time and understanding, even the most personal tasks can feel natural.
The right personal care requires more than just training, it demands a genuine commitment to understanding each person we support. That's what sets our team apart. We've been named one of the Top 20 Large & Mid-size Home Care Groups by HomeCare.co.uk for three consecutive years, and our dedication was nationally recognised when one of our Care Professionals, Stacey, received Home Carer of the Year in 2019. These honours reflect the extra effort our team puts in every day, ensuring our care is delivered in the way we'd want for our own families, whether we're supporting with personal care or looking for ways to brighten someone's day. Personal care isn't just about support behind closed doors, it's also about opening up opportunities for community engagement and meaningful connection. At Home Instead Richmond, we're proud to add an extra layer to our care by encouraging clients to take part in inclusive activities that bring joy and boost confidence. The All Saints Church hosts Seniors Social coffee mornings, where guests can enjoy a friendly chat over a slice of cake several times a week, and the Barnes Green Centre runs age-friendly fitness and dance classes, and a Singing for the Brain session for those living with memory loss.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchDiscover personalised, flexible personal care for older adults in Richmond, from compassionate Care Professionals focused on encouraging independence.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
