We provide award-winning home care in Freshfield and surrounding areas, helping clients remain independent and comfortable in their own homes. Our Care Professionals are carefully selected and undergo City & Guilds Assured Dementia Training to provide expert support with genuine warmth and understanding. Every visit lasts at least one hour, allowing our team the time to deliver thoughtful, unrushed care. Whether it’s a peaceful walk near Freshfield Dune Heath Nature Reserve or a relaxing afternoon tea at a local favourite like Church View Farm, we help clients stay connected to the places and routines they love. With our personalised care and local knowledge, we offer peace of mind for families and meaningful moments for clients every day.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead Southport & Formby are proud to provide expert home care in Freshfield. Get in touch to find out how we can help you or your loved ones.
Our care in Freshfield is designed to reflect the unique lives and preferences of each individual we support. Based locally in Southport, our team takes time to understand every client’s personality, interests, and changing needs. By building a relationship founded on trust and consistency, we make sure every care plan feels right from the start-and continues to evolve as needed. Whether it’s companionship, personal care, dementia support, or help around the house, our Care Professionals offer support that feels like a helping hand from someone who truly understands. We believe time and familiarity are the keys to confidence at home.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
We’ve supported many families with care built on kindness, reliability, and understanding. One client shared, “I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time.” One daughter-in-law said, “Over the last 2 1/2 years, Home Instead have cared for my partner’s parents. The whole team at Home Instead were excellent… the carers were professional, considerate, well-informed and did all they could to support my partner’s parents and also my partner and myself.” These testimonials reflect our commitment to providing compassionate care that supports the whole family.
Home Instead Southport & Formby is led by owners Anthea Pilkington and Irene Hough, whose shared values of compassion, integrity, and family-focused care are reflected throughout our entire service. Anthea, Home Instead UK's first Registered Care Manager, has spent decades shaping care delivery in the UK and remains committed to services that pass the 'Mum & Dad Test', while Irene brings a wealth of lived experience, having supported her own family members through challenging health journeys. Together, they've built a local team grounded in kindness, empathy and excellence. This same commitment extends into the wider Freshfield community, where our free dementia workshops offer practical strategies and emotional reassurance to families, carers and professionals who want to learn more about dementia support. We also maintain close relationships with local healthcare professionals and community groups to ensure our care is fully coordinated and tailored to each client's needs, supporting Freshfield families every step of the way.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Freshfield is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
