Most people, given the choice, would prefer to stay in their own home as they get older rather than move into residential care. We provide comprehensive home care in Florence to help make that possible, supporting people with everything from companionship and light housekeeping to personal care and meal preparation. Our approach is practical, familiar, and built around each person's individual routine and preferences.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead Newcastle under Lyme are proud to provide expert home care in Florence. Get in touch to find out how we can help you or your loved ones.
Our Care Professionals help with the practical things that keep daily life running smoothly. That might mean picking up prescriptions, keeping on top of medication reminders, or helping someone get ready in the morning at a pace that suits them, with their preferred routine and their own way of doing things. Personalisation runs through everything. If a client prefers a later start, or likes their meals prepared a certain way, that's how we do it. We take time to understand the details, not just the broad strokes, and those details shape the care plan from day one. We're regulated by the CQC, and every plan is reviewed regularly to make sure it's still right. Getting out and about matters just as much. A Care Professional might accompany someone to meet a friend for coffee, or join them for a gentle walk around Trentham Gardens. Staying connected to familiar places and people is a big part of what we do.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Consistency is what helps care feel less like an appointment and more like part of ordinary life. With regular visits from the same Care Professional, the person receiving support can relax into a familiar rhythm, knowing they will not have to explain their preferences each time. Every visit lasts at least one hour, so there is time for support to happen properly. A Care Professional might help with personal care in the morning, prepare lunch afterwards, and still have space for conversation along the way. Those unhurried moments are often where trust begins to build. Because our Care Professionals do not wear uniforms, visits feel more relaxed and less clinical. Over time, they learn the small details that matter: favourite foods, daily routines, when someone enjoys company, and when they prefer quiet. That familiarity can turn support into a relationship the client genuinely looks forward to.
A care agency in Florence should give families confidence that the care is being supervised properly, not just arranged and left to run. With our fully managed service, recruitment, training, scheduling, supervision, and care plan updates are all handled directly by our team. Each client has a personalised care plan that reflects their routines, preferences, health needs, and the support they want at home. We review those plans regularly, but we also make changes sooner if something shifts. The team supporting Florence keeps in touch with families, so updates are shared clearly and concerns are picked up early. Care Professionals are chosen for their character and values, then trained before they begin visiting clients. That preparation covers practical care, communication, mobility support, and spotting early changes in health or wellbeing, helping support stay safe, thoughtful, and consistent.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
