Meet the team
John

John James - Managing Director

My aim is to make Home Instead Senior Care in Fareham and Gosport the most admired local company for the services we deliver and the way we train, reward and value those who choose to help us by working with our clients.

I have personal experience of the issues families face when thinking about home care as my mother lived with dementia and was cared for at home for many years.

I want everything we do here to pass a simple test - Is it good enough for mum? Is what we are doing meeting that test because I can relate that to what I would have wanted for my mother.

I am also passionate about working in the local community to ensure we can enable people to continue to live independently, provide peace of mind to their families and friends and create local jobs for local people who share that passion.

If you have any enquiries about how we might help you or someone you care for please do give us a call; we are always here to help.

Alison

Alison James - Director

I am thoroughly enjoying being back at work  having been a full time mother to our two children when John was travelling a significant part of the year in his previous position.

 My role includes managing the financial side of the business, delivering training to our CAREGivers with our Training Manager, and auditing what we are delivering from a quality perspective.

 We want to be recognised for the quality of what we deliver to our clients and working with the team we are building and helping them to be the best they can be is a really exciting new challenge.

Claudia

Claudia Falconer - Business Operations Manager

Claudia is a qualified social care professional with more than 10 year’s experience in the care sector in a variety of settings and in various management positions. Most recently she was Compliance Manager for a company providing services for people with learning disabilities, autism and mental health issues in supported living settings.

She has a Registered Managers Award, a Level 4 NVQ in Health and Social Care Management and is a qualified NVQ assessor.

Claudia’s role with Home Instead in Fareham and Gosport is to manage and support our CAREGiver team day to day and be responsible for their ongoing professional development, oversee client engagement, recruitment and training and development.

Lady G

Helen Grantham - Deputy Operations Manager

Helen is a qualified social care professional with more than 4 years experience in the care sector. She is currently studying for the Level 5 Diploma in Leadership for Health and Social Care.

Helen  is part of the team supporting and managing our CAREGiver team and ensuring that our service to clients meets their needs.

Helen was appointed to her role from  our CAREGiver team; we are committed to providing opportunities for our CAREGivers to progress and develop a career with us wherever we can.

Gayle W

Gayle Whiting - Deputy Operations Manager

Gayle is a member of the Operations team supporting our  CAREGiver team  and clients.

she is primarily responsible  for organising the scheduling  of visits to clietns and ensuring that we deliver continuity of care.

Before joining Home Instead Gayle had worked in social  care and was studying to become an Occupational Therapist; she brings a range of knowledge and experience into the Operations Team.

Helene

Helene Palmer - Training and Development Manager

Helene is a qualified social care professional with more than 15 years experience in a variety of roles  including management positions in the private sector and with housing associations. She has a NVQ Level 4 Diploma in Management and other professional qualifications.

Helene's role with Home Instead in Fareham and Gosport is delivering initial training to new CAREGivers and their continuous professional development to ensure that they continue to develop the skills and knowledge to support our clients.

Outside work Helene is a keen snowboarder and is involved with the running of a local trials bike club.

Matt

Matt Rickeard - Community Services Manager

Matt is a qualified social care professional with more than 10 year’s experience in the care sector working in management roles in residential care and in supporting people to remain living independently at home. He has particular experience supporting older people living with dementia.

He has a NVQ Level 4 Diploma in Leadership in Care Services and a Level 5 Diploma in Leadership for Health and Social Care.

Matt's role with Home Instead in Fareham and Gosport is to coordinate our not for profit services. These include Memory Cafe's, Singing to Remember Groups, Tea Dances and our various public education programmes.

Michelle

Michelle Edmonds - Care Consultant

Michelle is our Care Consultant managing all our enquiries for service to clients.

She meets with clients and clients families to discuss their needs and develops our care plans and the introduction of clients CAREGiver teams.

Michelle has  a background in the service sector and extensive personal experience supporting older people to remain living at home.

Emma H

Emma Hutchinson - Administrative Support Officer

Emma is our Administrative Support Officer helping the office to run smoothly and ensuring that we respond to calls into the office promptly.

She is a very experienced social care professional having worked in management roles and directly with clients.

Emma was appointed to her role from our CAREGiver team; we are committed to providing opportunities for our CAREGivers to progress and develop a career with us wherever we can.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady