Meet Mike, Care Manager & Registered Manager

If you have the good fortune to cross paths with our Mike, you will realise that he is not only utterly professional in his approach to his roles as Registered and Care Manager…

You might also note that he has a rather cheeky sense of humour too!

Once upon a time, many years ago – 25 in fact – Mike got his first care focussed role, working in a small residential home for adults with learning disabilities. This was a role that Mike found thoroughly rewarding, so much so that he stayed in this position for over 10 years.

Mike then progressed his career, diverting his focus to palliative care, where he would support those in need of support at the end of their life. Mike stayed in this challenging yet rewarding area of expertise for just over 5 years, gaining invaluable skills and a real sense of empathy that is still evident in Mike’s approach to clients and their circumstances, to date.

Another career change saw Mike join the Ambulance Service, where he worked on the frontline for nearly 6 years. Mike recalls, “It was a great job, as I was meeting lots of different people and I never quite knew what I was going into. What appeared to be the simplest of jobs, could often turn in to a nightmare! The best part was helping people who for many, were facing the worst point in their life – making circumstances better for them was brilliant.”

Change came once again, and Mike headed to a more office-based role, although still very much in the field of ‘care’. This time Mike represented a repatriation company based in Exeter airport, where he organised transport for unwell UK citizens travelling home from overseas.

The impact of Covid and travel restrictions meant that Mike was unfortunately made redundant from this role. Their loss though, was very much our gain here at Home Instead. After conducting some research on the company and prompted by the Exeter & East Devon office holding the highly coveted CQC Outstanding in all areas rating – as Mike says, “Who wouldn’t want to work for a 5 Star company?” – Mike applied for a role on the Home Instead Quality Assurance team.

Four years on and Mike has progressed to being not only Care Manager, where he is responsible and accountable for the day-to-day operation of the client care and support department, but also Registered Manager of our CQC Outstanding office, alongside Laura Grant (General Manager). Mike has this to say of his role,

“I work really closely with my colleagues, to ensure that we are continually reviewing and improving processes. Our aim is to make sure that we are delivering the most effective and efficient service.”

Mike does this by providing regular reviews and quality assurance checks for clients and oversees the vital legal obligations of Home Instead, to ensure our collective thorough compliance with regulatory requirements. Mike is complementary about his Care Manager position, saying,

“I like the ‘unknown’ part of the role, as I never know what the next call will be about and really, I just like to be part of a team that supports and helps each other.”

Mike, you’re a star!

If you would like to enquire about our officially CQC ‘Outstanding in all areas’ care for yourself or a loved one – including Live-In Care – please don’t hesitate. Our team can be contacted on 01395 200600 and are happy to help. There is a host of information on our website or indeed you can take a look around our Facebook page HERE to discover why we are different.

For information regarding team member opportunities, check out our Current Vacancies HERE – where you can apply in minutes. Alternatively, call the Recruitment team on 01395 200600 or email [email protected] HERE.

We would welcome your enquiry.