Franchise Owner - Mark Darnell
Mark worked in General Management as a financial and commercial executive before becoming a Home Instead Senior Care owner. He was attracted to the ethos of Home Instead after seeing how high quality care can make a real difference to peoples lives. This enables them to stay in their own homes, as well as providing employment opportunities in the community. Mark enjoys most sports, trips to the cinema, travelling and walking in his spare time.
Franchise Owner - Rosina Darnell
Rosina has been married to Mark for over 30 years. She believes in the ethos of Home Instead, and after caring for her seriously ill mother knows the demands it puts upon families. If only there had been a Home Instead then!
Rosina has had experience in the care sector undergoing RGN training many years ago. Rosina is the friendly face that everyone feels they can approach in the office.
Registered Care Manager - Sheri Brown
Sheri joined Home Instead in July 2014. She has worked in the care industry for 10 years as a CAREGiver and in a supervisory role. During this time Sheri studied for and gained an NVQ Level 3 in Health and Social Care along with many other valuable qualifications within the care industry including Understanding Dementia and End of Life care.
Since joining Home Instead, Sheri has been promoted to Assistant Care Manager as well as recently gaining her QCF Level 5 Diploma in Leadership and Management in Health and Social Care. This has enabled Sheri to accept a further promotion to become our Registered Care Manager. Sheri has great passion in everything she does and enjoys meeting new people and supporting our clients.
Outside work, Sheri enjoys spending time travelling with her husband and 2 daughters and meeting up with friends.
Deputy Care Manager - Samantha Burr
Sam has worked in the care industry for around 14 years. In this time Sam has achieved her NVQ Level 3 and 5 in Health and Social Care. Sam started in the care industry working in a care home and then went on to supporting people to remain living in their own homes. Sam joined Home Instead Senior Care in 2013 as a CAREGiver, then went on to become field care supervisor and then worked her way up to become Deputy Care Manager. Sam's role as Deputy Care Manager is to be out in community visiting our clients to ensure they are receiving the highest standard of care possible to meet each individuals needs and preference. I enjoy meeting new people and getting to know them, this helps me to make a difference to their lives.
Sam is engaged and has 3 children a son, a daughter and her fur baby Rosie.
Care Manager- Jackie Rafferty
Jackie has worked in the care industry for over 20 years, starting off as a care assistant in a residential home for the elderly and then a day centre for Adults with learning Disabilities. Jackie has also supported people with very complex needs; acquired brain injury and tracheotomy ventilated care. During this time, she gained her level 3 NVQ.
Jackie came to us in 2016 as Care Manager. She spends much of her time, meeting with her clients, supporting them to achieve what is important to them. Since Jackie joined our team, she has gone on to gain the Level 5 Diploma in Leadership for Health and Social Care.
Jackie is our champion for nutrition. She has taken a keen interest in her own wellbeing these last 12 months, becoming healthier and fitter, and taking up running in her spare time.
Recruitment and Retention Manager - Rebecca Darnell
Becky became the Recruitment & Retention Manager in August 2017, after joining the company full-time in August 2016 as the HR Administrator.
As well as achieving a 2:1 in her degree from the University of East Anglia in American History with Politics BA (Hons), Becky is also busily studying for her CIPD Level 5 in HR Management.
In her spare time Becky enjoys reading a good romance novel or checking out what’s on TV.
CAREGiver Support Manager - Margaret Brown
Mags started her first job as a CAREGiver 40 years ago looking after a 90 year old lady in her own home. Since then, Mags has worked in hospitals, privately for clients in their own homes, and for agencies. Mags has also gained qualifications such as Open University Health and Social Care certificate, Level 3 Accredited Trainer for moving and handling, C.P.R. and First aid and End of life care and City and Guilds trainer for Alzheimers training programme. She is also a member of The Trainers Guild.
Client Services Manager - Lauren Keen
Lauren is an enthusiastic member of the team who is passionate about Home Instead Senior Care. She has worked in the care sector for over 14 years. During this period, she has specialised in a variety of client groups - learning disabilities, brain injury, and senior care. Lauren has also spent 2 years working as a Care Co-ordinator which has given her the experience and knowledge to be part of the On call team.
Lauren joined the company over 6 years ago, and her rapport with the clients and CAREGivers led her into the role of Client Services Manager. She is dedicated to our clients and CAREGivers and loves being out and about visiting them.
Lauren has completed her NVQ Level 2, 3 and 5 in Health and Social Care, and many other training courses including Alzheimer’s, and End of Life Care.
Finance Manager - Vickie Wills
Vickie joined Home Instead in May 2012 as a Caregiver and her potential was recognised, she became a QA supervisor to full time Administrator and then to her present position as Finance Manager and is currently working towards her AAT Level 2 in Accounting. Vickie thoroughly enjoys her role and thrives under the pressure.
Vickie has a very cute pug called Ralph who is 2 years old.
Senior Care Coordinator - Angela Burke
Angela loves solving puzzles and being a Senior Care Coordinator is like solving a big puzzle each day, matching CAREGivers to our clients. Angela thrives under pressure and in 2014 won the Regional Great British Care Award for HomeCare Coordinator.
Senior Care Coordinator - Elaine Hipgrave
Elaine joined Home Instead in May 2013 as a CAREGiver. She soon demonstrated her responsible attitude and flare with the 'on-call' which lead to her into the position of Senior Care Coordinator. Elaine has three children and has a NVQ Level 2 in Health and Social Care. Elaine has a calm approach to her work and is very enthusiastic,.
Marketing Manager- Marie Franks
Marie has been in management for 15 years in the hospitality & customer service sector. Since graduating with a BA honours in Business and Marketing Marie then qualified for my CIM. Working with the public has always been a great passion which led me to working at Home Instead as a Marketing Manager. Marie looks forward to meeting new people and helping to grow the business. Outside of work, Marie has three small children, aged 4, 8 and 11 that keep her busy.
Social Media Networker - Lucy Darnell
Lucy joined Home Instead East Northants in 2010 when the company opened and worked as a part time CAREGiver while completing her BA Hons degree in Early Years Education in 2012. Lucy continued to work part time as an administrator during her holidays while working at a primary school. She was offered the position of Social Media Networker and decided on a change of career which would help with the rehabilitation of a knee injury, less kneeling! She has now been the Social Media Networker for the last 5 years initially part time but now full time.
In her spare time Lucy enjoys travelling, yoga and reading and dance.
Senior Recruitment Coordinator - Hollie Wallis
After joining Home Instead East Northants 18 months ago as a Weekend Care Coordinator I have taken on the Administrator role full time to support the recruiter. I enjoy meeting the all the CAREGivers.
I have worked in the care industry since leaving school, switching to childcare for a short period of time.
Outside of work I have 3 wonderful children, we enjoy adventures and making memories together!
Administrator- Sarah Peacock
Sarah joined us from working in the private sector of Retirement Living in sales and marketing. She has valuable experience of care practices and service delivery through her work as a town and district councillor.
Sarah previously ran an over 60's group in Rushden and has always shared an interest in the wellbeing of the senior age group.
Here are a few of our dedicated and professional CAREGivers.
Weekend Care Co-Ordinator - Kerry Johnson
Kerry joined Home Instead in July 2014 as a CAREGiver after coming from a customer services background. Kerry has learnt a lot of new skills along the way and now PEG, catheter, end of life, dementia , medication and manual handling trained. Kerry has gained a lot of valuable experience and have since moved into the office as a Weekend Care Coordinator. Kerry enjoys spending time with our clients and the fast paced needs of the scheduling in the office so she has the best of both worlds.
Outside of the office Kerry has 3 wonderful children aged 14,12 and 1 so spends as much time as possible with them (if I'm not running around after them). In the limited spare time Kerry has left Kerry enjoys a good book and cleaning.
Weekend Care Coordinator - Beth Kirk
Beth is our new Weekend Care Coordinator, she will also be a part time CAREGiver. She has worked in various sectors but thoroughly enjoys the care industry. Outside of work, Beth has a 11-month-old daughter who keeps her on her toes. Beth enjoys baking when she can find the spare time!
Weekend Care Coordinator - Helen Hutchinson
Helen joined Home Instead December 2018 as a weekend care coordinator. Helen has had various roles with in the care sector having worked 10 years for the NHS and the learning disabilities team. Helen was also a senior practitioner with the National Autistic Society supporting people with Asperger’s and Autism.
Helen has achieved her Level 2 & 3 NVQ in Health and Social Care and Business Management Level 3, which was also part of her NVQ Level 5 and other training including counselling.
Helen also has a 5 year old daughter who keeps her busy and loves planning holidays and adventures with.
Recruitment Coordinator - Amanda Scarrott
Amanda joined us in January 2019 as a Recruitment Co-ordinator. She has many years HR experience and is qualified CIPD Level 3.
She enjoys meeting new people, building good working relationships and is always available to offer support and guidance.
Amanda has 2 children age 15 and 11. She enjoys spending her spare time together as a family making memories.