Franchise Owner - Mark Darnell
Mark worked in General Management as a financial and commercial executive before becoming a Home Instead Senior Care owner. He was attracted to the ethos of Home Instead after seeing how high-quality care can make a real difference to peoples lives. This enables them to stay in their own homes, as well as providing employment opportunities in the community. Mark enjoys most sports, trips to the cinema, travelling and walking in his spare time.
Franchise Owner - Rosina Darnell
Rosina has been married to Mark for over 35 years. She believes in the ethos of Home Instead, and after caring for her seriously ill mother knows the demands it puts upon families. If only there had been a Home Instead then!
Rosina has had experience in the care sector undergoing RGN training many years ago. Rosina is the friendly face that everyone feels they can approach in the office.
Registered Care Manager - Sheri Brown
Sheri joined Home Instead in July 2014. She has worked in the care industry for 10 years as a CAREGiver and in a supervisory role. During this time Sheri studied for and gained an NVQ Level 3 in Health and Social Care along with many other valuable qualifications within the care industry including Understanding Dementia and End of Life care.
Since joining Home Instead, Sheri has been promoted to Assistant Care Manager as well as recently gaining her QCF Level 5 Diploma in Leadership and Management in Health and Social Care. This has enabled Sheri to accept a further promotion to become our Registered Care Manager. Sheri has great passion in everything she does and enjoys meeting new people and supporting our clients.
Outside work, Sheri enjoys spending time travelling with her husband and 2 daughters and meeting up with friends.
Deputy Care Manager - Samantha Burr
Sam has worked in the care industry for around 14 years. In this time Sam has achieved her NVQ Level 3 and 5 in Health and Social Care. Sam started in the care industry working in a care home and then went on to supporting people to remain living in their own homes. Sam joined Home Instead Senior Care in 2013 as a CAREGiver, then went on to become field care supervisor and then worked her way up to become Deputy Care Manager. Sam's role as Deputy Care Manager is to be out in the community visiting our clients to ensure they are receiving the highest standard of care possible to meet each individual's needs and preference. Sam enjoys meeting new people and getting to know them, this helps make a difference in their lives.
Sam is engaged and has 3 children a son, a daughter and her fur baby Rosie.
Care Manager- Jackie Rafferty
Jackie has worked in the care industry for over 20 years, starting off as a care assistant in a residential home for the elderly and then a day centre for Adults with Learning Disabilities. Jackie has also supported people with very complex needs; acquired brain injury and tracheotomy ventilated care. During this time, she gained her level 3 NVQ.
Jackie came to us in 2016 as Care Manager. She spends much of her time, meeting with her clients, supporting them to achieve what is important to them. Since Jackie joined our team, she has gone on to gain the Level 5 Diploma in Leadership for Health and Social Care.
Jackie is our champion for nutrition. She has taken a keen interest in her own wellbeing these last 12 months, becoming healthier and fitter, and taking up running in her spare time.
Senior Recruitment Coordinator - Hollie Wilson
Hollie joined Home Instead in 2016 as a weekend care coordinator, moving to a full-time administration role in 2017. After spending 18 months supporting the recruiter, Hollie has recently taken on the role of Senior Recruitment Coordinator. Hollie has worked as a CAREGiver and enjoys supporting new CAREGivers throughout the recruitment process.
Outside of work Hollie has 3 young children, they enjoy adventures and making memories together!
CAREGiver Support Manager - Margaret Brown
Mags started her first job as a CAREGiver 40 years ago looking after a 90-year-old lady in her own home. Since then, Mags has worked in hospitals, privately for clients in their own homes, and for agencies. Mags has also gained qualifications such as Open University Health and Social Care certificate, Level 3 Accredited Trainer for moving and handling, C.P.R. and First aid and End of life care and City and Guilds trainer for Alzheimer's training programme. She is also a member of The Trainers Guild.
Client Services Manager - Lauren Keen
Lauren is an enthusiastic member of the team who is passionate about Home Instead Senior Care. She has worked in the care sector for over 14 years. During this period, she has specialised in a variety of client groups - learning disabilities, brain injury, and senior care. Lauren has also spent 2 years working as a Care Co-ordinator which has given her the experience and knowledge to be part of the On-call team.
Lauren joined the company over 6 years ago, and her rapport with the clients and CAREGivers led her into the role of Client Services Manager. She is dedicated to our clients and CAREGivers and loves being out and about visiting them.
Lauren has completed her NVQ Level 2, 3 and 5 in Health and Social Care, and many other training courses including Alzheimer’s, and End of Life Care.
Finance Manager - Vickie Wills
Vickie joined Home Instead in May 2012 as a CAREGiver and her potential was recognised, she became a QA supervisor to full-time Administrator and then to her present position as Finance Manager and is currently working towards her AAT Level 2 in Accounting. Vickie thoroughly enjoys her role and thrives under the pressure.
Vickie has a very cute pug called Ralph who is 2 years old.
Senior Care Coordinator - Angela Burke
Angela loves solving puzzles and being a Senior Care Coordinator is like solving a big puzzle each day, matching CAREGivers to our clients. Angela thrives under pressure and in 2014 won the Regional Great British Care Award for HomeCare Coordinator.
Senior Care Coordinator - Elaine Hipgrave
Elaine joined Home Instead in May 2013 as a CAREGiver. She soon demonstrated her responsible attitude and flare with the 'on-call' which lead to her into the position of Senior Care Coordinator. Elaine has three children and has an NVQ Level 2 in Health and Social Care. Elaine has a calm approach to her work and is very enthusiastic,.
Marketing Manager- Marie Franks
Marie has been in management for 15 years in the hospitality & customer service sector. Since graduating with a BA honour in Business and Marketing Marie then qualified for my CIM. Working with the public has always been a great passion which led me to work at Home Instead as a Marketing Manager. Marie looks forward to meeting new people and helping to grow the business. Outside of work, Marie has three small children, aged 4, 8 and 11 that keep her busy.
Networking Manager - Lucy Darnell
Lucy joined Home Instead East Northants in 2010 when the company opened and worked as a part time CAREGiver while completing her BA Hons degree in Early Years Education in 2012. Lucy continued to work part-time as an administrator during her holidays while working at a primary school. She was offered the position of Social Media Networker and decided on a change of career which would help with the rehabilitation of a knee injury, less kneeling! She has now been the Networking Manager for the last 5 years initially part time but now full time.
In her spare time, Lucy enjoys travelling, yoga, reading and dance.
Administrator- Sarah Peacock
Sarah joined us from working in the private sector of Retirement Living in sales and marketing. She has valuable experience of care practices and service delivery through her work as a town and district councillor.
Sarah previously ran an over 60's group in Rushden and has always shared an interest in the wellbeing of the senior age group.
Field Care Supervisor - Sally Lewis
I have been working in care since 2001, gaining NVQ 2 and then NVQ 3 in 2006. Between working in a residential home and then in domiciliary care, becoming a team leader in both organisations, I took time out and spent a year travelling the waterways of England and Wales in a narrow boat with my partner and 3 dogs. Before working in care my then husband and I set up and ran a zoo, which I am happy to say is still going strong under his and my son’s management. My other passions are practical philosophy and being with my pony.
I really enjoy working with people, especially the elderly as they have so much to teach us. It is a privilege to be allowed to provide the most personal of care and a great joy to share their company. I love to see CAREGivers gain confidence in giving care and watching them grow in their roles and becoming the best they can be.
Weekend Care Co-Ordinator - Kerry Roberts
Kerry joined Home Instead in July 2014 as a CAREGiver after coming from a customer services background. Kerry has learnt a lot of new skills along the way and now PEG, catheter, end of life, dementia, medication and manual handling trained. Kerry has gained a lot of valuable experience and has since moved into the office as a Weekend Care Coordinator. Kerry enjoys spending time with our clients and the fast-paced needs of the scheduling in the office so she has the best of both worlds.
Outside of the office, Kerry has 3 wonderful children aged 14,12 and 1 so spends as much time as possible with them (if not running around after them). In the limited spare time Kerry has left Kerry enjoys a good book and cleaning.
Weekend Care Coordinator- Lindsey Lawrance
Lindsey joined the team in March 2019 as a weekend Coordinator. Lindsey enjoys working with the elderly and looks forward to the challenge ahead scheduling the calls. In Lindsey’s spare time she enjoys baking, decorating cakes for people’s special occasions. Whilst doing this Lindsey is also a busy mum of four, 3 boys aged 5,7, 11 and one daughter who is nearly 21!
Weekend Care Coordinator - Belinda Carr
Belinda joined the scheduling team in April this year. Belinda is currently studying her access course of nursing, after previously working at hairdressers and then as HCA at Northampton General Hospital and Kettering General Hospital.
Belinda enjoys scheduling as she gets a mix of both from working in the office but also as a CAREGiver meeting the clients. Belinda enjoys being part of a hard-working team.
Here are a few of our dedicated and professional CAREGivers.