Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Live-in Care in East Herts and Uttlesford
Relationship-led and supportive Live-in Care in East Herts and Uttlesford from compassionate and experienced home care professionals.
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The East Herts and Uttlesford Live-in Care team, here to help every step of the way
In East Hertfordshire and Uttlesford, where over 3,000 older residents are living with dementia, maintaining familiar surroundings is crucial for wellbeing. Home Instead East Herts and Uttlesford provides compassionate live-in care that allows seniors to stay in their own homes, offering personalised support from a dedicated Care Professional. Our team, rated “Good” by the CQC, brings years of experience and training tailored to in-home care. We understand local needs, from supporting dementia to mobility assistance, helping your loved ones maintain independence and a sense of community.
Award-winning service you can rely on
Get in touch today to
see how we can help
Get in touch Why Live-in Care may be right for you
Live-in care is a comforting alternative to residential facilities, enabling individuals in East Herts and Uttlesford to stay in their beloved homes. With 24/7 support from a carefully matched Care Professional, clients receive personalised care and companionship, adapting to their daily needs. Whether managing medication, preparing meals, or assisting with mobility, we ensure that local seniors receive attentive, consistent care that respects their routines. This approach also offers peace of mind for families, knowing their loved ones are safe and well-supported within their community.
What we do to care for your loved ones
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of a unique mix of services to meet your needs.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.Mobility support
Helping your loved one move around their home safely, including transfers and positioning.Health appointment management
We support you to attend those important health appointments.Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
I am impressed with the caring yet professional approach to providing care to my mother that Home Instead provide. All the carers are very approachable, and my mother very much looks forward to their visits.
Jeff B
I was fortunate enough to have a friend recommend Home Instead. My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs. I would highly recommend Home Instead to any friend in need.
Pearl H
I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back.
She loves the caregivers as friends and looks forward to their twice-daily visits.
I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.
Jen R
I am very happy with the standard of care my mother receives in her home. The majority of the carers are considerate and professional. Home Instead always alerts me if there are any problems, no matter how small and I have full confidence that the level of care will remain at a high standard.
I Bush
I have been with Home Instead (East Herts and Uttlesford) for just over a year and a half. Prior to that, I was with a number of agencies over a 9-year period. Based on my experiences I cannot imagine ever changing again. Home Instead is by far the best. The office staff are very kind and attentive, nothing is too much trouble. They are so good at matching carers to clients and always keep me updated of any changes in good time.
The carers are just wonderful. Always warm and friendly and so caring. I am immunocompromised and never have to worry, all the carers are happy to wear PPE in my home. My life has improved immeasurably since I started receiving care from Home Instead.
I cannot recommend Home Instead enough, their level of care and professionalism is far above anything else I have experienced.
Susan T (Client)
I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back.
She loves the caregivers as friends and looks forward to their twice daily visits.
I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.
J R (Daughter of Client)
Since January 2022 my husband has been in the unfortunate position of being hospitalised on four occasions which left us in need of carers to assist in his care.
During that period we have had 3 different companies. The first was good, the second was dreadful and then, I was fortunate enough to have a friend recommend Home Instead.
My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs.
Further, because the administration is efficient and supportive, I have had absolutely no difficulty in my dealings with all members of staff. I would highly recommend Home Instead to any friend in need.
P H (Wife of Client)
Very happy with the support we received. Friendly, responsive and adapted to our changing needs and circumstances by increasing support when needed. All of the staff were friendly and approachable including those at head office and the visiting support workers. I was nervous of having home support and how this might intrude in our home life, but I needn’t have worried, things worked out well. I would recommend Home Instead to anyone in need of support.
Fiona H (Daughter of Client)
The standard of care and especially the feedback on any potential issues is excellent and I am made aware of things that I would otherwise not know about. I have also found the office staff most professional and helpful.
Jeff B
Mum has been cared for by Home Instead since 2019.
The level of care she has received has been excellent, her carers are friendly and nothing is too much trouble for them.
Mum recently had a stay in hospital, some of her regular carers were able to visit and help with feeding and companionship while she was there, she was always very pleased to see them.
The office staff always try to accommodate my needs, very friendly and helpful.
Thank you, Home Instead
L W
We are really pleased with the service provided.
Carers are very good, professional, caring and experienced.
Parents are treated with respect and dignity.
Made life a whole lot easier with the excellent quality of care provided.
L S
The service is reliable and most of the carers are absolutely excellent. They are all good. The ones who are excellent (the majority) use their initiative and are well organized and do everything on the list and also have lovely relationships with my mum. She feels they all really like her and that they are pleased to see her. All of them enhanced my mum’s life. I would definitely recommend Home Instead over any other agency we have used. we have used another local agency which was actually a bit more expensive and provided us with less well-trained staff.
Janet D
Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service
and always just a phone call away . I highly recommend this branch of Home Instead .
D A (Daughter of Client) published on 16 June 2025
I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and
i have extended this to 3 weeks .
Mr C Sawbridgeworth
My husband has been cared for by Home Instead, personal care, for a substantial time. We had previous experience of 2 other companies who, for varying reasons, were not good and, at times, caused my husband distress.
Since being with Home Instead [recommended to me by a friend], we have received
nothing but excellent service, not just from the carers who have become friends, but also from the staff.
The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity.
The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.
Mrs P Bishop's Stortford
Tailored Live-in Care in East Herts and Uttlesford
Our live-in care service addresses the daily challenges faced by seniors in East Hertfordshire and Uttlesford. From helping with household tasks to arranging medical appointments at local clinics like East Herts Hospital, we tailor a personalised care plan for each client. For example, our Care Professional, Sarah, accompanies her client George to enjoy his favourite café in Bishop’s Stortford weekly, keeping him engaged with his friends and surroundings. This familiar routine promotes comfort and community connection, helping clients enjoy fulfilling lives while receiving essential care in their own homes.
Get in touch today to
see how we can help
Get in touch Trusted Live-in Care from experienced home care professionals in East Herts and Uttlesford
The Home Instead East Herts and Uttlesford team consists of highly trained professionals, each dedicated to providing excellent live-in care. With specialised training in dementia and elderly care, our Care Professionals approach each client with empathy and expertise. Motivated by a commitment to respect and support, they deliver compassionate care, ensuring clients feel valued and secure. Our team’s dedication goes beyond meeting care needs; they strive to build warm connections, enhancing the quality of life for those they support. Learn more about our service on our blog, where we share client stories.
Additional support and activities in East Herts and Uttlesford
Home Instead East Herts and Uttlesford actively participates in community events, including dementia-friendly cafés and care professionals support groups, to keep local seniors engaged. We regularly host talks on elderly care and partner with organisations like Age UK Hertfordshire, providing clients with additional resources and support. Our connections with local libraries and social groups allow us to encourage meaningful activities, helping seniors maintain their social lives. For more information, we recommend exploring the Hertfordshire Community website for a list of senior-friendly events and services.
FAQs
- Which towns and postcodes do the East Herts and Uttlesford team service?
Our office provides care for people at home in the following areas:
Bishop's Stortford, Buntingford, Great Dunmow, Hertford, Little Hallingbury, Hoddesdon, Much Hadham, Stansted Mountfitchet, Sawbridgeworth, Ware
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
CM24 1, SG11 2, SG13 8, CM21 0, SG14 3, CM23 4, SG12 7, CM23 2, SG9 9, SG12 9, EN11 0, EN11 9, SG9 0, CM23 1, CM23 5, EN10 6, EN10 7, SG14 1, SG10 6, CM23 3, CM21 9, SG13 7, SG12 8, SG12 0, SG2 7, EN11 8, SG11 1, SG14 2, CM24 8, CM22 6, CM22 7, CM6 1
Search here if you cannot see your town or postcode - Is Home Instead East Herts and Uttlesford a locally owned home care organisation?
Home Instead East Herts and Uttlesford is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
Search here if you cannot see your town or postcode - What local support is available?
Ensuring reliable live-in care means having robust support ready to handle any changes or emergencies. It’s important to ask how a provider manages carers schedules, especially if adjustments are needed or if a carer is unavailable.
At Home Instead we maintain a comprehensive local team that coordinates alternative arrangements in situations such as if the Care Professional is ill, without disrupting care continuity – ensuring your loved one always receives the attention they need.
- Are your carers employed or are they self-employed?
There are broadly two types of live-in care providers: self-employed carers and professional care companies. Self-employed carers typically offer flexibility and may cost less, but they often lack regulation, comprehensive training, and insurance, which can impact the quality and reliability of care.
Professional care companies, like Home Instead, directly employ Care Professionals who are rigorously trained and fully background-checked and insured. These employees are covered under the company’s policies, including national insurance and payroll, ensuring a secure, and high-standard care environment.
- What qualifications do your carers have?
Training and qualifications are vital in ensuring live-in carers deliver high-quality care. It’s a good idea to ask about the providers training levels and certifications.
Home Instead’s Care Professionals receive comprehensive training in areas such as mobility support, dementia and Parkinson’s care, catheter management, and end of life support. Our commitment to ongoing professional development ensures they are well-prepared to provide compassionate and effective care across various scenarios.
- How do you match caregivers with clients?
Compatibility between a live-in carer and client can greatly influence the quality of care. It’s beneficial to enquire about the matching process and how a provider ensures that the caregiver’s personality and skills align with the client’s needs and preferences.
At Home Instead, we carefully, match clients with one or more Care Professionals based on shared interests and care requirements to foster a comfortable and supportive relationship.
- How does your service ensure care continuity during emergencies or caregiver changes?
Continuity of care is essential, especially in emergencies or when regular live-in carers are unavailable. Ask your care provider how they handle such situations.
Home Instead has protocols in place to ensure that care continues seamlessly, with trained Care Professionals ready to step on so that your loved one’s needs are always met without interruption.
- What is live-in care?
Live-in care means a trained, professional carer will live with you in your home in order to provide the care you need on a regular basis, and support your specific needs. This is often a preferable alternative to a care home or nursing home, and it allows older people to remain living in their own home alongside a constant companion who can assist with things like personal care, specialist medical care, cooking, housework, and more.
Discover More - How much does live-in care cost?
Every live-in care package is unique to the individual client, so the best way to gauge how much this will cost you is to get in touch to discuss your loved ones needs. As a rough guide to cost, live-in care through an agency often ranges from around £1,350 to £2,000 per week in the UK, depending on their needs and other factors mentioned in our guide on cost linked below.
Discover More - How many hours does the Care Professional work?
Live-in care is not the same as 24-hour care. A Care Professional will typically work an 8 to 10 hour day. Those hours will be discussed in your initial assessment and tailored to suit the needs of the person receiving care. A live-in Care Professional is of course on hand in case of emergencies, but it is not generally expected that they will provide ongoing night care. The Care Professional also needs to have breaks throughout the day, and other Care Professionals may visit the home if a wrap-around care service is offered, giving the main care provider their needed breaks without any interruption in support.
- What will a live-in Care Professional require?
A live-in Care Professional must have their own bedroom for personal space. It is also typically expected that the home has an internet connection. Arrangements for food will be discussed in your consultation, but the Care Professional typically receives a weekly food allowance to purchase food for themselves. Live-in Care Professionals may cook and eat with their clients, or they may decide to do this separately, depending on the dietary requirements and personal preferences of everyone involved.
- What are the benefits of live-in care at home?
Live-in care at home empowers the elderly to maintain their independence, dignity, and a sense of control over their lives, while still receiving dedicated, comprehensive support. By far the main benefit is that live-in care allows care recipients to remain in the comfort and familiarity of their own home, which can significantly enhance emotional well-being and quality of life. This form of care is highly personalised, adapting to the specific needs and routines of the individual, ensuring tailored support for daily activities, medication management, mobility assistance, and more. The one-on-one nature of live-in care fosters a strong bond between the Care Professional and care recipient, providing companionship and reducing feelings of isolation. Staying at home eliminates the disruption and stress often associated with moving to a care facility, and even 24 hour live-in home care can also be considerably more cost-effective than residential care options, as it avoids facility fees which can often be extremely steep.
Reach out and talk to the East Herts and Uttlesford team today
Enable your loved ones to continue to live their life with the support of the East Herts and Uttlesford team. If you would like to hear what clients say about us please take a peek at our Home Care verified reviews. If you would like more information about our high quality Live-in Care service, please call us on 01279 721443, or fill out the form below.
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