Home Instead Dartford rated ‘good’ by CQC

A care company based in Dartford has been praised by its elderly clients and their relatives for their well-led, innovative and quality care services in a recent inspection, crediting their Care Professionals ability to provide excellent support.

Home Instead provides care and companionship to older people in their own homes in Dartford and the surrounding areas. Owners Christina Uppenkamp and Ram Chandra Thapa opened their business in 2019, and have kept their elderly clients safe and well within their own homes throughout the pandemic.

The company recently underwent its first inspection by the Care Quality Commission (CQC), the independent regulator of health and social care in England, and all aspects of the care services offered were rated as ‘good’. Home Instead Dartford was described as ‘safe, effective, caring, responsive and well-led.”

Christina commented: “We’re delighted to have received such positive feedback from the CQC in our first inspection, especially given the unusual circumstances of the past few years.

“Our Care Professionals really are exceptional people who show compassion and empathy to the people they support. Ram and I are incredibly proud of the positive impact that our team is having on the lives of our elderly clients and the wider community.”

Home Instead clients told the inspectors they felt safe and well cared for by care professionals, they received help accessing health services including the GP when needed, and relatives felt they were kept up to date and informed about their loved-ones’ health and wellbeing. One relative commented: “My loved one is being kept as safe as can be.”

The staff at Home Instead were praised for their caring nature and dedication to the wellness of their clients. One relative commented: “All the care workers are marvellous, really goof people, they look after my relative really well.” They were also complimented for helping clients to retain their independence, with one client commenting: “When I first started receiving care, I could not do a lot for myself, they have helped me to become more independent again. I can self-medicate now, and staff check that I have taken my medicines." Home Instead’s person-centred services allow older people to retain their independence, and live comfortably in their own homes.

The company was also recognised for meeting the communication needs of their clients, developing relationships and creating ways to avoid social isolation. This included the same Care Professional visiting clients on a long-term basis, providing a familiar face, and the encouragement of leisure activities, including through their gardening campaign which saw all clients planting sunflower seeds.

Home Instead Dartford was also described as being well-led, and promoting openness and honesty in all its policies and procedures. Staff have close contact with clients’ relatives, who feel that caregivers are always open and honest. One relative commented: "I think that the service would rather over communicate than under communicate."

Ram commented, “It’s really important to us that our elderly clients do not feel socially isolated, and we look to match Care Professionals with people based on shared interests and hobbies. We also work hard to help clients with technology, so they can keep in touch with friends and relatives.”

To find out more about Home Instead Dartford and the home care services they provide across the local area, please call 01322923750 or visit https://www.homeinstead.co.uk/dartford/.