From Potters Bar, Cuffley, Cheshunt to Harlow and everywhere in-between, we’re proud to serve the people of our local communities with expert care at home.
Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
I am one of the proud owners of Home Instead Cuffley, Cheshunt & Harlow. I feel privileged to be part of such a remarkable network of people who share the same passion and commitment as I do to changing the face of ageing.
Owner and Director
I am a co-owner and director. I strongly believe that as a community it is important to plan for, embrace and view ageing positively as the next chapter. I feel incredibly proud to be a part of supporting and empowering our local community.
Owner and Director
My name is Sue. I have worked in the Care Industry for over 20 years, starting my career as a Carer and working my way up to my current position as Registered Manager. I love working in the community and helping people to live independently in their own homes.
My name is Jordan. My role as Recruitment and Training Lead means that I get to give our wonderful new Care Pros the best possible experience of Home Instead and a wonderful induction process as they start their journey with us.
Recruitment and Training Lead
My name is Faye. I started working for Home Instead as a Care Professional and after working for the company for over two years, I was offered the position of Senior Care Professional and then Field Care Supervisor and I really enjoy it.
Field Care Supervisor
I'm Charlie. I make sure clients have a small team of Care Pros who are well suited to their personality. I ensure visits are covered and and help with any day to day queries that arise from clients, family members and carers to help us deliver the best quality care.
My name is Bina. I am proud to work for Home Instead and make a difference to our clients lives. I help keep the office running on a day to day basis. I have worked in a Pharmacy for most of my career supporting the elderly in the local community by being a friendly face.
My name is Carlene and I have been with Home Instead for over three years as a Care Pro. I am now a Senior Care Pro which means I support new Care Pros in the field, carry out observations and competency checks and ensure our clients are happy with the care they receive.
Senior Care Professional
I cannot thank the carers enough for looking after my mum for just over the last year. They spent quality time with her, chatting, playing cards and even bringing a fan round when it was warm, as well as doing the things that absolutely had to be done. They even visited Mum when she moved to her care home, to help her settle in. Thank you to the whole team for your support, it has been very much appreciated.
We were extremely grateful to Home Instead for putting care in place very quickly when our mother was discharged from hospital. Within a few days, they had assessed her needs working closely with the NHS team and put a support package together with highly competent and experienced caregivers. It has enabled mum’s return home to go smoothly and helped her get back on her feet quickly. The caregivers are lovely people and mum enjoys having them in the home and also importantly it helps the rest of the family to know that we have expert help at hand.
Home Instead has provided absolutely invaluable support to my Mum since my father’s death in July 2020. They not only make it possible for Mum to live independently in her home, but also provide me and my brothers with peace of mind that Mum is safe and coping when we cannot be with her every day. Mum’s carer is so good and writes a daily report based on the care plan. She will also forward messages if there are any particular concerns. I would definitely recommend Home Instead to anyone needing care for their relative.
I cannot express enough how amazing Home Instead have been in looking after my mum. We changed carers in September 2022, and honestly do not know why we didn’t change sooner – there is no comparison. From the initial meeting, they put our minds at rest and have really made mum feel comfortable and valued, and her carers have become genuine friends who she really looks forward to seeing every day. I have even been away for a couple of short breaks and know that she will be totally looked after while I am away and that everything will be covered. I can always rely on them. It’s the kindness that the carers show that really stands out – as if she were one of their family. I would not hesitate in recommending Home Instead to anyone.
My Dad has recently passed away and I would like to extend my sincere appreciation to all of the Home Instead team from the carergivers to the admin team, nothing was ever too much trouble for them all. My Dad had carers for several years and they became friends to him, he looked forward to their visits and enjoyed the fact that they were on time, he knew who was coming and the fact that they stayed an hour meant that they had time to chat, joke ,do wordle with him, collect his prescription, water the garden cooking, washing etc. This was a complete turnaround from when he first had to have care and he was very reluctant to have strangers in his house, and so I am writing this review to reassure others in the same situation. From my perspective, it was comforting to know that Dad was so happy with his care team and when I had to cancel/re-install care due to hospital stays nothing was too much trouble when I contacted the office.
So a big heartfelt thank you to you all.
Home Instead was strongly recommended to us by the local NHS community matron following some health issues that my mum was experiencing. It was soon clear as to why.
Home Instead has been able to support Mum in a variety of ways, most importantly, with personal care and companionship, especially where I have experienced my own significant health issues. Mum has a great rapport and enjoys the support of our caregivers, and we do not know where we would be without them. The mobile app provides us with information on how Mum is and actions that we need to take e.g. medication issues. Home Instead has been instrumental in helping Mum to continue to live contentedly and safely at home.
The whole ethos of Home Instead is to have care and companionship at the heart of everything they do, and I would not hesitate to recommend them to anyone who needs care support like my mum needs.
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