Home care in West Lancashire & Chorley

The Home Instead team at West Lancashire & Chorley are proud to provide expert home care across the area.

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Helping you to Live Safely at Home, for Longer

We provide a range of high-quality care and support services, helping individuals live fulfilling lives in the safety and comfort of their own homes, for longer.

Our high quality services are tailored to an individual's actual needs and supported by our dedicated team of Care Professionals.

We’re friendly and approachable, please don’t hesitate to call us, and we’ll be delighted to discuss how we can try and support you or your loved one.
Client & Care Professional

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • Robert

    Robert

    Managing Director

    Robert, with extensive experience in logistics and central government, aims to positively impact the local community through high-quality care services. Partnered with his wife Gail, a former NHS nurse, they launched Home Instead West Lancashire and Chorley together
  • Gail

    Gail

    Director & Registered Care Manager

    Gail, a Lancashire-trained nurse with over 30 years in the NHS, combines professional and personal care experience. As a mother of four and holder of a BSc (Hons) in Professional Health Studies, she has held senior roles, including Executive Nurse.
  • Rachel

    Rachel

    Registered Care Manager

    Rachel has over 14 years’ experience in health and social care, with a strong background in operational leadership across diverse settings. She is passionate about person-centred care, leading and supporting teams to deliver high-quality outcomes and continuous improvement.
  • Lachlan

    Lachlan

    Executive Lead

    Lachlan is a senior NHS leader and former critical care nurse with 35 years’ healthcare experience. He brings strategic and operational expertise in performance, transformation and financial management, with a strong focus on sustainable, patient-centred care.
  • Dawn

    Dawn

    Client Partnership Lead

    Dawn began her journey with Home Instead in 2017 as a care professional, quickly rising to Quality Compliance Officer and then Care Manager, thanks to her dedication. Previously in the fashion industry, she finds immense job satisfaction in delivering quality care.
  • Nikki

    Nikki

    Head of Care Professionals

    Nikki has over 20 years of experience in both general and mental health care sectors. A pivotal member of our 'Health Care at Home' team, she holds a QCF Level 3 in health and social care.
  • Wayne

    Wayne

    Recruitment & HR Coordinator

    With over 25 years’ recruitment and continuous improvement experience, plus a CIPD qualification, Wayne brings a strategic, hands-on approach across the employee lifecycle—improving hiring, onboarding, HR processes, compliance and team engagement.
  • Lauren

    Lauren

    Care Coordinator

    Lauren is a dedicated Care Co-Ordinator at Home Instead, joining in 2025. A former child in care who overcame educational challenges, she is motivated by the support she received and aims to help others in need.
  • Jessica

    Jessica

    Care Coordinator

    Jessica joined as a Care Professional in October 2025 and exemplifies our Home Grown Timber initiative. She stands as an advocate for continuity and consistency in care, recognising the positive impact of stable relationships and routines on client and Care Professionals.
  • Thomas

    Thomas

    Compliance and Data Analyst

    Thomas joined in May 2026 and uses his data expertise to collect, analyse and report operational insights. Combining regulatory oversight with data-led decision-making, he helps maintain high care standards and drive continuous improvement.
  • Jayne

    Jayne

    Community Care, Training and Engagement Specialist

    Jayne is a qualified Occupational Therapist with 14 years’ experience across healthcare, education and community settings. She delivers impactful training, promotes inclusion and empowers professionals and Clients to improve care outcomes.
  • Ruth

    Ruth

    Finance Officer

    Ruth serves as the Finance Officer for Home Instead West Lancashire & Chorley, leveraging her extensive finance background in bookkeeping, payroll, and accounts. She provides invaluable support to clients and their families.
  • Emma

    Emma

    Office Administrator

    Degree in Social Work from Edge Hill University with six years’ experience in Child Protection, developing strong organisational, communication, and problem-solving skills, now applied to supporting efficient office operations as an Office Administrator.
  • Mandy

    Mandy

    Head of Training

    Mandy brings over 20 years of experience in the care sector, specialising in autism, mental health, dementia, and Alzheimer's. She holds a QCF Level 5 in health and social care and currently serves as our lead trainer, sharing her expertise with care professionals.
  • Liam

    Liam

    Digital Transformation Officer

    Liam first joined us in February 2020. Having originally came via a placement opportunity in partnership with Edge Hill University. Initially as a Social Media/Website Content Admin, his role as the DTO encompasses all things digital with Home Instead.
Client Testimonials

This is a company whose staff really do care on a personal level and who are client orientated, providing stimulative activities, conversation and going the extra mile to help client and family.

Eileen, Client

Client Testimonial

I am very happy with the support, care and kindness I receive from all the staff of Home Instead.

B.M, Client

Client testimonial

Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.

Steve, Client

Client Testimonial

Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.

Bridget, Client's Family

Home Instead West Lancashire & Chorley Location Map
West Lancashire & Chorley
Eden House, 34 Heskin Lane,
34 Heskin Lane, Ormskirk,
L39 1LR
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Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

Local advice & support

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Become a Care Professional today

Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.

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