When deciding on a care provider for a loved one, it is highly important to first check if an agency is regulated, or this could leave vulnerable individuals at high risk...
A recent media report highlights the distressing consequences of unverified care, where a vulnerable individual was exposed to poor care after a caregiver, sent by an unregulated agency, then outsourced their role to an unqualified third-party friend.
Stories like this regrettably demonstrate how crucial it is to choose a care provider that is regulated, committed to safety, professionalism, and importantly, trust.
We strongly recommend checking the Care Quality Commission’s (CQC) latest provider reports when selecting and deciding on a care provider for your loved one. This will inform you whether an agency is regulated and how it meets expected standards of care.
Unfortunately, as seen by this very latest incident, some agencies operate outside regulated oversight, potentially placing vulnerable individuals and loved ones at risk.
Home Instead West Lancashire and Chorley, rated ‘Outstanding’ by the CQC, try to ensure and expect the highest of standards from all our Care Professionals, who go through various quality recruitment, training and development stages, checks and support, before on boarding, as part of the team…
• Enhanced DBS Background Checks: Every Care Professional undergoes through record checks including the Police, to help ensure trust, safety, and reliability.
• Personal and Professional References: We require two lots of both work and character references to support each candidate’s integrity and skills.
• In-Person Interviews: We strive to make sure all potential candidates have face-to-face interviews.
But we do not stop there, our Care Professionals are also:
• Trained and Qualified: Two-part training and support process that is professional, award-winning, and City & Guilds specialist accredited in Dementia and End-of-Life care.
• Supported and Supervised: regular monitoring and family feedback helps us to ensure that the highest standards are consistently upheld.
• Well Identified: Whilst our Care Professionals do not wear any uniforms, we ensure that they are issued with a lanyard that contains an updated photo and ID badge, which is worn at every visit and periodically checked.
Honesty and Transparency are key to building trust, families can rest assured that their loved ones are cared for by a professional, and compassionate team that truly supports and understands, their actual needs.
Your loved ones deserve high-quality care in the comfort, safety, and familiarity of their own homes.
Reach out today to see how Home Instead West Lancashire and Chorley can make a difference for your family.