CQC Outstanding - sharing our experience!

This month Home Instead was delighted to be invited to share its experience of achieving the top CQC rating of overall ‘Outstanding’ with other care providers in the county.

 Owner of Home Instead Cheltenham and Cotswolds Amanda Hamer and Operations Manager Michelle Keeble-Hawkes gave a talk to other members of the Gloucestershire Care Providers Association outlining the unique approach of Home Instead - one which is based on strong values, ethos and a culture of personalisation in which both clients and staff are seen as individuals. Home Instead is the first care at home company in Gloucestershire to be rated ‘Outstanding’ by the Care Quality Commission (CQC) which is responsible for regulating care service providers.  CQC inspectors base their assessment of an organisation on whether it meets five key principles:

  •  Is the service provided safe?
  • Is it caring?
  • Is it effective?
  • Is it responsive?
  • Is it well-led?

 To achieve the highest rating of overall ‘Outstanding’ however care at home companies like Home Instead must demonstrate that they have gone over and above what might be expected  and have demonstrated really exceptional  performance. Only 1% of care services have achieved this rating which means less than 100 providers out of over 8,000 across the whole country.  Home Instead in Cheltenham and the Cotswolds is very proud to be one of them!

 Amanda commented:

 “We were thrilled to be able to share our experience with the other members of the GCPA. As members of the GCPA ourselves we are firmly committed to working with other organisations in the local community and helping to improve standards of care across the county”.

GCPA is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes or in a residential setting within Gloucestershire. Members work with older people, people with learning difficulties and people with disabilities.

Membership of GCPA is a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community.

(see www.gcpa.co.uk for more details)