Meet the team

CAREGivers

Our CAREGivers

Our CAREGivers are true heroes and the best of the best. They ensure our clients live independently in the comfort of their own homes. We recruit and employ all our CAREGivers and do not use agency staff. We pride ourselves on the continuity of CAREGivers that visit you. 

During our selection process we look for genuinely caring people with empathy, compassion and a range of interests so that they are best suited to support our clients. We are uncompromising in our insistence on six references for each CAREGiver who joins our team. They will receive our award-winning training to ensure they have the specific skills and approach we require. 

Our CAREGivers don't wear a uniform or have marked cars; this is for our Client's safety and peace of mind.
We are always looking for exceptional people to join our team, please contact us in the office for more details.

proud owner of Home Instead Cheltenham - Amanda Hamer

Amanda Hamer - Owner

Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.

I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people.   I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum.

Being the first care at home company in Gloucestershire to be rated overall 'Outstanding' for a second time running by the CQC (achieved by only a small number of organisations nationwide) is amazing and all down to the truly wonderful CAREGivers and fantastic office team who work with us. 

Operations Manager and Registered Care Manager Michelle Keeble-Hawkes

Michelle Keeble-Hawkes - General Manager

As General Manager I work closely with Amanda, the owner of Home Instead, to ensure we continue to grow and to provide the very best care in Gloucestershire as well as the best place for people to work! 

I'm proud to say that I have been with Home Instead since it started over seven years ago. Prior to that I was involved in managing care services for more than 16 years, having first got involved in care when I was 16. During my career I have worked with many different clients, the youngest being 7 years of age and the oldest being 104. I have also shared many wonderful experiences with them - one of the best (and coldest!) being husky sledging with a client who wanted to visit father Christmas in Lapland.

I really do care about caring - it's not just a job for me. I set high standards and people matter a lot to me. I believe that life is for living and you should never say never. We all have goals and dreams and I accept that there are challenges in life, but with the right support we can enjoy life and achieve things we may not have believed possible!   

Experienced and compassionate Care Manager Alex Alcock-Gore

Alexandra Alcock-Gore - Care Manager

As the Care Manager  I’m responsible for leading and supporting the Client team. My job is to ensure that anyone contacting Home Instead for companionship, home help or more complex care receives the same, completely  personal service. From first enquiry,  I’m here to oversee the whole process of ensuring the right support is in place, with complete flexibility if needs change along the way.

I have worked in the care sector for over 25 years, specialising in care for older people and dementia care. I began as a Care Assistant and from 2002 I trained in Caring Service Management at the University of Gloucestershire. This enabled me to become Deputy Manager then Registered Manager of a Residential  Home.

I joined Home Instead in February 2017 as Care Manager and have thoroughly enjoyed moving into the world of care at home. I absolutely love every aspect of my role, my team, our CAREGivers and wonderful clients! There is a unique passion in Home Instead for supporting each individual person to live life as fully and independently as possible. It’s a real privilege to be part of something truly ‘Outstanding’.

I love holidays, wildlife and the great outdoors and of course sharing photos of my little terrier Izzy who is very popular with our clients!

Professional and caring Care Services Manager Debby Davies

Debby Davies - Care Services Manager

In my role as Care Services Manager I meet regularly with clients and families who are looking for support for loved ones at home. It’s my job to make their experience as personal, positive and stress-free as possible! Our emphasis is always on listening, finding out what is important to clients and shaping our assistance to meet their specific needs and wishes.

I have had the most rewarding career since 1983 when I trained as a nurse and specialized in elderly care. My husband and I moved to Cheltenham in 1990 and I was lucky enough to work in a local nursing home as the Deputy Matron for 7 years and then managed a retirement complex for 16 years.

I joined Home Instead in 2014 as a CAREGiver and I have been privileged to support people with their own very personal requirements. Following a long illness, one of my clients had not been to her local corner shop which she had frequented for more than 20 years. After supporting her for 6 months we made the short journey together to that shop where she had an overwhelming welcome from the staff we then made it a regular visit. Such relatively simple activities can make a huge difference in our lives.

Once support is in place we work as a team to make sure our high standards are maintained and all of our clients receive the excellent care and support we pride ourselves on, throughout the time we are supporting them.

I feel very privileged to work with an amazing team who are as passionate about providing the highest quality of care as I am. It is so rewarding to make a difference to people's lives on a daily basis and I feel very lucky to be part of Home Instead.

 

Caring and Professional Jean Corbett

Jean Corbett - Client Services Manager

I joined Home Instead at the beginning of March 2020, as a Client Services Manager. I take the initial calls from potential clients or their families and will visit to do an initial assessment regarding their care needs. I really enjoy doing this as I learn so much about them and the lives they have led. I then match the client to their ideal caregiver according to the clients personality and their care needs.

I have previously worked in healthcare for approx. 16 years now. I am the CEO for a registered charity based in Cheltenham called Rocky’s Rescue. I am a puppy trainer which helps greatly with my charity. I also qualified as an Intermediate Boxing Coach in 2015.

When I’m not in the office, I like to be out with my dogs of which I have 4. Rescuing dogs makes me very happy knowing the difference a home can make to the life of a dog. I spend a lot of time fundraising by arranging events like dog shows, family fun days and even a charity ball.

Committed to to excellent recruitment and development - Aysha Akif

Aysha Akif - Recruitment and Development Manager

I am proud to work with the inspiring team here at Home Instead Senior Care. In my role as Recruitment and Development Manager I am responsible for ensuring our CAREGivers really enjoy being part of our team! From the moment they get in touch about becoming a CAREGiver and start their own Home Instead journey, we want everyone to love their job as much as we do. I'm here to make sure they receive all the training and one-to-one support they need, giving them the skills, knowledge, strategies and confidence to provide outstanding care to our clients right from the start. 

We offer a lot of ongoing training, including City and Guilds accredited courses, which are industry-leading. This, together with the career development opportunities we provide for our employees, means we not only recruit the best - we keep them!

When I'm not in the office I enjoy walking and capturing the beauty of sunsets with my camera. However what I love more than anything is eating fish and chips by the sea.

Experienced accountant committed to great customer service April Lilwall

April Lilwall - Finance Administrator

I joined the team as the Finance Administrator in June 2016. It’s my job to manage our client billing process and also the office finances. This leaves the rest of the team free to do what they do best – providing outstanding care!

I qualified as a Management Accountant in 2002, working in various corporate positions but then left in 2009 to be a full time Mum to my gorgeous son and daughter. Time flew and my son has just started secondary school so I felt it was time to get out and do something for me and exercise the brain again! Returning to work has brought back my confidence and keeps me in touch with the wider world. I’m lucky enough to work part time hours at present so I can carry on juggling my busy family life (and crazy new puppy!).

I’ve loved working at Home Instead since day one as the whole team are amazingly friendly and supportive. I really enjoy coming to work and hearing the heart-warming stories of the amazing care work which goes on every single day of the week.

Polly Stefanova Recruitment and Retention Coordinator

Polly Stefanova - Recruitment and Retention Coordinator

In August 2018 I filled the position of Recruitment and Retention Coordinator. My role is to ensure the best quality CAREGivers are selected, so that we can provide outstanding care to our lovely Clients.

Previously, I worked in the Hospitality Industry for more than 10 years. This experience allowed me to travel, meanwhile working and interacting with people from different backgrounds, professions and cultures. Having worked for high quality hotels and restaurants, it taught me the importance of delivering excellent product and service to customers – something that attracted me to Home Instead Senior Care, too. Our twice OUSTANDING rating from CQC is proof of all the hard work, passion and commitment from all the team and I am extremely proud to part of Home Instead Senior Care Cheltenham.

I still enjoy travelling and we try to visit a new country every year, even though it’s getting more and more challenging with a tireless and curious 2-year-old.

Claudia Doyle - Care Operations Assistant

Claudia Doyle - Care Operations Assistant

In February 2019 I joined the team as their Care Operations Assistant. My role involves a lot of multitasking! From taking calls to re-arranging and scheduling CAREGivers rotas. I need to make sure every Client has their CAREGiver assigned. The CAREGiver’s also need to know in advance where they are working. I help assist with new enquiries and make sure that they are dealt with efficiently.

Before work, I’ll have breakfast with my black cat called Dotty! Afterwards you will find me enjoying quality time relaxing with family and friends. Nothing better than a cosy evening with a movie!

Wendy Jones - Recruitment Administrator

Wendy Jones - Recruitment Administrator

Having heard of the great work that Home Instead were doing I started as a part time CAREGiver and loved every minute of it. 15 months later and an office position became available, where I transitioned into my first role as a Scheduler. It involved regular contact with both CAREGivers and Clients, working closely with Claudia to design weekly rotas for the upcoming weeks and plan shadows, introductions and ensure holidays and sickness were covered. Towards the end of 2019 I moved into my current role within the Recruitment Team and work with Polly and Aysha looking after the recruitment administration. This involves looking through all of the CAREGiver applications and progressing people through the different stages of our recruitment process. It is a varied role and I enjoy being able to meet all of the new CAREGivers that join our team! 

I like that I still get the chance to cover some of the care calls which I really enjoy. I used to be the main carer for my Mother for many years and know how fulfilling a role within care can be. Previously I worked within the Insurance & Finance Industry covering Credit Control, Business Analysis, Project Management and Team Management before moving into a Local Authority post as a Customer Services Manager.

When I’m not abroad enjoying the sunshine, you can find me at home with my two Persian Cats Rufus and Milo! Or taking my friends Dachshund on long walks.

Lucy Heafield Care Coordinator

Lucy Heafield - Care Coordinator

I joined Home Instead Senior Care Cheltenham and Cotswolds in September 2019. I work alongside Claudia as a Care Coordinator, making sure our client calls have been scheduled and their matched CAREGivers have been appointed. I complete our CAREGiver rotas in advance to ensure they know where they are going and who they will be visiting. 

I have previously worked within the care sector and also as a Head Groom for equestrian yards. - Multi tasking comes naturally to me which is needed in my current role!

Outside of work you will find me looking after my two rescue dogs Benji and Opal and competing with my horse Fenton.  

Danielle Harris Business Development Manager

Danielle Harris - Business Development Manager

I joined Home Instead in 2020 as their new Business Development Manager. My role is to go out in the community to increase our brand awareness about the outstanding care we provide our clients in their own home and oversee the Marketing Team.

Previously I worked as a Sales Account Manager within the charity sector and I am excited to work within the care sector to help improve the lives of those living in Gloucestershire. 

When I am not in the office you will find me on a long walk or screaming on the rides at theme parks with my children. I love travelling around the UK on adventures visiting new sights.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady