Our CAREGivers are true heroes and the best of the best. They ensure our clients live independently in the comfort of their own homes. We recruit and employ all our CAREGivers and do not use agency staff. We pride ourselves on the continuity of CAREGivers that visit you.
During our selection process we look for genuinely caring people with empathy, compassion and a range of interests so that they are best suited to support our clients. We are uncompromising in our insistence on six references for each CAREGiver who joins our team. They will receive our award-winning training to ensure they have the specific skills and approach we require.
Our CAREGivers don't wear a uniform or have marked cars; this is for our Client's safety and peace of mind.
We are always looking for exceptional people to join our team, please contact us in the office for more details.
Amanda Hamer - Owner
Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.
I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people. I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum.
Being the first care at home company in Gloucestershire to be rated overall 'Outstanding' for a second time running by the CQC (achieved by only a small number of organisations nationwide) is amazing and all down to the truly wonderful CAREGivers and fantastic office team who work with us.
Michelle Keeble-Hawkes - General Manager
As General Manager I work closely with Amanda, the owner of Home Instead Cheltenham & Cotswolds, to ensure we continue to grow and to provide the very best care in Gloucestershire as well as the best place for people to work!
I'm proud to say that I have been with Home Instead since it started over nine years ago. Prior to that I was involved in managing care services for more than sixteen years, having first got involved in care when I was 16. During my career I have worked with many different clients, the youngest being 7 years of age and the oldest being 104. I have also shared many wonderful experiences with them - one of the best (and coldest!) being husky sledging with a client who wanted to visit father Christmas in Lapland.
I really do care about caring - it's not just a job for me. I set high standards and people matter a lot to me. I believe that life is for living and you should never say never. We all have goals and dreams and I accept that there are challenges in life, but with the right support we can enjoy life and achieve things we may not have believed possible!
Aysha Akif - Recruitment and Development Manager
I am proud to work with the inspiring team here at Home Instead Cheltenham & Cotswolds. In my role as Recruitment and Development Manager I am responsible for ensuring our CAREGivers really enjoy being part of our team! From the moment they get in touch about becoming a CAREGiver and start their own Home Instead journey, we want everyone to love their job as much as we do. I'm here to make sure they receive all the training and one-to-one support they need, giving them the skills, knowledge, strategies and confidence to provide outstanding care to our clients right from the start.
We offer a lot of ongoing training, including City and Guilds accredited courses, which are industry-leading. This, together with the career development opportunities we provide for our employees, means we not only recruit the best - we keep them!
When I'm not in the office I enjoy walking and capturing the beauty of sunsets with my camera. However what I love more than anything is eating fish and chips by the sea.
Danielle Harris - Business Development Manager
I joined Home Instead in 2020 as their new Business Development Manager. My role is to increase our brand awareness about the outstanding care we provide our clients in their own homes and oversee the Marketing Team. As the Brand Ambassador for Home Instead Cheltenham & Cotswolds you will often find me out in the local community meeting new people as well as our existing clients and CAREGivers.
I did a nursing degree many years ago and have spent the last 8 years in the charity sector so I have always enjoyed helping people and making a difference. I am excited to be working within the care sector now to help improve the lives of those living in Gloucestershire, helping to change the face of ageing.
When I am not in the office you will find me on a long walk or screaming on the rides at theme parks with my children. I love travelling around the UK on adventures visiting new sights.
Jean Corbett - Care Manager
I joined Home Instead at the beginning of March 2020, as a Client Services Manager and in September 2021 I became the Care Manager. I take the initial calls from potential clients or their families and will visit to do an Care Consultation where I assess their care needs. I really enjoy doing this as I learn so much about them and the lives they have led. I then match the client to their ideal caregiver according to the clients personality and their care needs. I oversee the Scheduling Team and the schedules, making sure that our clients needs are being met.
I have previously worked in healthcare for approx. 16 years now. I am the CEO for a registered charity based in Cheltenham called Rocky’s Rescue. I am a puppy trainer which helps greatly with my charity. I also qualified as an Intermediate Boxing Coach in 2015.
When I’m not in the office, I like to be out with my dogs of which I have 4. Rescuing dogs makes me very happy, knowing the difference a home can make to the life of a dog. I spend a lot of time fundraising by arranging events like dog shows, family fun days and even a charity ball.
I have just finished writing my first book and already have my next one planned!
Jody Morgan - Care Service Coordinator
I joined the Home Instead team in September 2021 as the Care Service Coordinator. I visit new clients to complete care consultations where I assess their care needs and put together their care plan. I also regularly review our existing clients to make sure that their care needs continue to be met and make any updates to their care plans to match their needs.
I have been in the care sector for over 8 years. I started my career within care with adults with learning disabilities as a relief support assistant and then progressed to the Better Practice Lead. I joined Home Instead Cheltenham & Cotswolds because I am passionate about helping people in the local community. I like that we are helping people to maintain as much independence as possible in their own homes.
When I am not at work I love travelling, I try to visit a new destination every year. My favourite place I have visited so far is Sydney, where I got to see Humpback Whales, faced my fears to climb the Sydney Harbour bridge and visited the Sydney Opera House which was just amazing. The next places to visit on my bucket list are Thailand and Kenya.
I do love my music and you can often find me at a concert or a musical, my most recent musical I went to see was "Everybody's Talking About Jamie", it was so good I have booked to see it again!
Charlie Way - Marketing Assistant
I joined the Home Instead team in March 2020 as the Marketing Assistant. I work in the Marketing Team helping to increase brand awareness in the local community. I look after our social media channels and I am often out visiting our clients and CAREGivers taking photos and creating videos.
Marketing is my passion, after completing my Bachelor's Degree in Business Management I then went on to complete an MSc in Strategic Marketing. I joined Home Instead because I wanted to help my local community in a dynamic way. After seeing how distressed and upset my nan became when she went into a care home it really drove me to want to work for a company where we can help older people to remain happy in their own homes.
Outside of work you can often find me on the football pitch, I play for South Side Star FC and I support the red devils - Manchester United. I love being able to unwind on a long walk with Jacks my Labrador whilst listening to music.
Jean Elliot - Scheduler
I joined Home Instead at the end of April 2021 as the Scheduler. I work hard to ensure our CAREGivers are matched with our clients and that all client visits have a CAREGiver scheduled to visit.
I have worked in the care sector for over ten years and started my career in care as a support worker with adults with learning difficulties. I then moved over to children with challenging behaviours and then into elderly care. I love working in the care sector because I love building relationships and I like to help support people to help them remain in their own homes.
When I am not at work you will find me spending time with my family including my foster son. I love to read, especially thrillers. My passion is cooking and my favourite meal to cook is a roast dinner with all the trimmings, although I do make a fantastic curry for curry night.
Ana Filipa Camilo de Sousa - Scheduler
I joined the Home Instead office team in September 2021 as the Scheduler. I build our schedules around our clients needs. Matching our clients and CAREGivers together based on their likes, hobbies and interests. I make sure that all our clients have a CAREGiver scheduled for their visit. I find scheduling both fascinating and challenging at the same time, I enjoy putting rota's together, it's like one giant puzzle!
I have worked in the care sector for 8 years in the UK. I started my career as a Domiciliary Carer and I moved into Live-in Care. I enjoy working in the care sector because I like to help vulnerable people. Before I joined the care sector I was a Childhood Educator in Portugal. I am passionate about helping and assisting people to live their best lives.
When I am not scheduling you will find me at home relaxing. I am a keen quizzer and I have been on the Portuguese version of Who Wants to Be a Millionaire which was just an amazing experience. I have recently applied to be on The Chase, I would love to be up against The Beast or The Governess. I also love to sing and I am a member of a church choir and a Catholic Rock band. My passion is the theatre, both watching and performing - I have been in several Christmas shows performing for children.
Wendy Jones - Scheduler
Having heard of the great work that Home Instead were doing I started as a part time CAREGiver and loved every minute of it. 15 months later and an office position became available, where I transitioned into my role as a Scheduler. It involves regular contact with both CAREGivers and Clients, working closely with the Care Coordinator to design weekly rotas for the upcoming weeks and plan shadows, introductions and ensure holidays and sickness were covered.
I like that I still get the chance to cover some of the care calls which I really enjoy. I used to be the main carer for my Mother for many years and know how fulfilling a role within care can be. Previously I worked within the Insurance & Finance Industry covering Credit Control, Business Analysis, Project Management and Team Management before moving into a Local Authority post as a Customer Services Manager.
When I’m not abroad enjoying the sunshine, you can find me at home with my two Persian Cats Rufus and Milo! Or taking my friends Dachshund on long walks.
Delia Challen - Recruitment Coordinator
I first joined Home Instead in August 2020 as a CAREGiver. A year later I joined the office team as the Recruitment Coordinator. Being part of the recruitment team allows me to use my experiences as a care assistant to help recruit new CAREGivers to join us. I love meeting new people and assisting them on their new career with us.
I have been in the care sector for 5 years now and I am passionate about giving back to my local community and helping others. Whilst visiting clients I love listening to people stories of their lives and helping them to unlock happy memories.
When I am not at work you will often find me in the Forest of Dean on a walk or at home baking. I love to cook! Whether it is baking for a charity event, the office team or for family! I bake the best butterscotch tart - I make the butterscotch myself! I also enjoy craft making and have a craft room at home where I like to crochet baby blankets, hats and booties. Recently I have started to decoupage.
April Lilwall - Finance Administrator
I joined the team as the Finance Administrator in June 2016. It’s my job to manage our client billing process and also the office finances. This leaves the rest of the team free to do what they do best – providing outstanding care!
I qualified as a Management Accountant in 2002, working in various corporate positions but then left in 2009 to be a full time Mum to my gorgeous son and daughter. Time flew and my son has just started secondary school so I felt it was time to get out and do something for me and exercise the brain again! Returning to work has brought back my confidence and keeps me in touch with the wider world. I’m lucky enough to work part time hours at present so I can carry on juggling my busy family life (and crazy new puppy!).
I’ve loved working at Home Instead since day one as the whole team are amazingly friendly and supportive. I really enjoy coming to work and hearing the heart-warming stories of the amazing care work which goes on every single day of the week.