Meet the team
proud owner of Home Instead Cheltenham - Amanda Hamer

Amanda Hamer - Owner

Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.

I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people.   I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum.

Being the first care at home company in Gloucestershire to be rated overall 'Outstanding' for a second time running by the CQC (achieved by only a small number of organisations nationwide) is amazing and all down to the truly wonderful CAREGivers and fantastic office team who work with us. 

Operations Manager and Registered Care Manager Michelle Keeble-Hawkes

Michelle Keeble-Hawkes - Operations Manager

As Operations Manager I work closely with Amanda, the owner of Home Instead, to ensure we continue to grow and to provide the very best care in Gloucestershire as well as the best place for people to work! 

 I'm proud to say that I have been with Home Instead since it started over seven years ago. Prior to that I was involved in managing care services for more than 16 years, having first got involved in care when I was 16. During my career I have worked with many different clients, the youngest being 7 years of age and the oldest being 104. I have also shared many wonderful experiences with them - one of the best (and coldest!) being husky sledging with a client who wanted to visit father Christmas in Lapland.

I really do care about caring - it's not just a job for me. I set high standards and people matter a lot to me. I believe that life is for living and you should never say never. We all have goals and dreams and I accept that there are challenges in life, but with the right support we can enjoy life and achieve things we may not have believed possible!   

Experienced and compassionate Care Manager Alex Alcock-Gore

Alexandra Alcock-Gore - Care Manager

As the Care Manager  I’m responsible for leading and supporting the Client team. My job is to ensure that anyone contacting Home Instead for companionship, home help or more complex care receives the same, completely  personal service. From first enquiry,  I’m here to oversee the whole process of ensuring the right support is in place, with complete flexibility if needs change along the way.

I have worked in the care sector for over 25 years, specialising in care for older people and dementia care. I began as a Care Assistant and from 2002 I trained in Caring Service Management at the University of Gloucestershire. This enabled me to become Deputy Manager then Registered Manager of a Residential  Home.

I joined Home Instead in February 2017 as Care Manager and have thoroughly enjoyed moving into the world of care at home. I absolutely love every aspect of my role, my team, our CAREGivers and wonderful clients! There is a unique passion in Home Instead for supporting each individual person to live life as fully and independently as possible. It’s a real privilege to be part of something truly ‘Outstanding’.

I love holidays, wildlife and the great outdoors and of course sharing photos of my little terrier Izzy who is very popular with our clients!

Professional and caring Care Services Manager Debby Davies

Debby Davies - Care Services Manager

In my role as Care Services Manager I meet regularly with clients and families who are looking for support for loved ones at home. It’s my job to make their experience as personal, positive and stress-free as possible! Our emphasis is always on listening, finding out what is important to clients and shaping our assistance to meet their specific needs and wishes.

I have had the most rewarding career since 1983 when I trained as a nurse and specialized in elderly care. My husband and I moved to Cheltenham in 1990 and I was lucky enough to work in a local nursing home as the Deputy Matron for 7 years and then managed a retirement complex for 16 years.

I joined Home Instead in 2014 as a CAREGiver and I have been privileged to support people with their own very personal requirements. Following a long illness, one of my clients had not been to her local corner shop which she had frequented for more than 20 years. After supporting her for 6 months we made the short journey together to that shop where she had an overwhelming welcome from the staff we then made it a regular visit. Such relatively simple activities can make a huge difference in our lives.

Once support is in place we work as a team to make sure our high standards are maintained and all of our clients receive the excellent care and support we pride ourselves on, throughout the time we are supporting them.

I feel very privileged to work with an amazing team who are as passionate about providing the highest quality of care as I am. It is so rewarding to make a difference to people's lives on a daily basis and I feel very lucky to be part of Home Instead.

 

Caring and Professional Care Services Assistant Chris Scrivens

Chris Scrivens - Care Services Assistant

I joined Home Instead initially as a CAREGiver, having entered into the world of care quite late in life. My previous career was in finance and after 34 years of working for the same company I took early retirement. Two years later, having watched my daughter working as a CAREGiver and seeing the satisfaction it gave her I decided to join Home Instead too!

 More recently I had the opportunity to take up the role of Client Services Assistant. Working alongside Alex and Debby I am responsible for looking after new clients when they first join us as well as ensuring our support changes whenever their needs and wishes change. I love the fact that each client starts off with a clean sheet of paper and their individual care plan is written completely around their particular preferences, abilities and needs.

I have met some wonderful people, from all walks of life, and have learned so much about them. We really do provide a personal service and I adore seeing the way that we enrich the lives of others every day.

Committed to to excellent recruitment and development - Aysha Akif

Aysha Akif - Recruitment and Development Manager

I am proud to work with the inspiring team here at Home Instead Senior Care. In my role as Recruitment and Development Manager I am responsible for ensuring our CAREGivers really enjoy being part of our team! From the moment they get in touch about becoming a CAREGiver and start their own Home Instead journey, we want everyone to love their job as much as we do. I'm here to make sure they receive all the training and one-to-one support they need, giving them the skills, knowledge, strategies and confidence to provide outstanding care to our clients right from the start. 

We offer a lot of ongoing training, including City and Guilds accredited courses, which are industry-leading. This, together with the career development opportunities we provide for our employees, means we not only recruit the best - we keep them!

When I'm not in the office I enjoy walking and capturing the beauty of sunsets with my camera. However what I love more than anything is eating fish and chips by the sea.

Experienced accountant committed to great customer service April Lilwall

April Lilwall - Finance Administrator

I joined the team as the Finance Administrator in June 2016. It’s my job to manage our client billing process and also the office finances. This leaves the rest of the team free to do what they do best – providing outstanding care!

I qualified as a Management Accountant in 2002, working in various corporate positions but then left in 2009 to be a full time Mum to my gorgeous son and daughter. Time flew and my son has just started secondary school so I felt it was time to get out and do something for me and exercise the brain again! Returning to work has brought back my confidence and keeps me in touch with the wider world. I’m lucky enough to work part time hours at present so I can carry on juggling my busy family life (and crazy new puppy!).

I’ve loved working at Home Instead since day one as the whole team are amazingly friendly and supportive. I really enjoy coming to work and hearing the heart-warming stories of the amazing care work which goes on every single day of the week.

Polly Stefanova Recruitment and Retention Coordinator

Polly Stefanova - Recruitment and Retention Coordinator

In August 2018 I filled the position of Recruitment and Retention Coordinator. My role is to ensure the best quality CAREGivers are selected, so that we can provide outstanding care to our lovely Clients.

Previously, I worked in the Hospitality Industry for more than 10 years. This experience allowed me to travel, meanwhile working and interacting with people from different backgrounds, professions and cultures. Having worked for high quality hotels and restaurants, it taught me the importance of delivering excellent product and service to customers – something that attracted me to Home Instead Senior Care, too. Our twice OUSTANDING rating from CQC is proof of all the hard work, passion and commitment from all the team and I am extremely proud to part of Home Instead Senior Care Cheltenham.

I still enjoy travelling and we try to visit a new country every year, even though it’s getting more and more challenging with a tireless and curious 2-year-old.

Claudia Doyle - Care Operations Assistant

Claudia Doyle - Care Operations Assistant

In February 2019 I joined the team as their Care Operations Assistant. My role involves a lot of multitasking! From taking calls to re-arranging and scheduling CAREGivers rotas. I need to make sure every Client has their CAREGiver assigned. The CAREGiver’s also need to know in advance where they are working. I help assist with new enquiries and make sure that they are dealt with efficiently.

Before work, I’ll have breakfast with my black cat called Dotty! Afterwards you will find me enjoying quality time relaxing with family and friends. Nothing better than a cosy evening with a movie!

Wendy Jones - Care Scheduler

Wendy Jones - Care Scheduler

Having heard of the great work that Home Instead were doing I started as a part time CAREGiver and loved every minute of it. 15 months later and an office position became available, where I transitioned into my current role as a Scheduler. It involves regular contact with both CAREGivers and Clients, working closely with Claudia to design weekly rotas for the upcoming weeks and plan shadows, introductions and ensure holidays and sickness are covered.

I still get the chance to cover some of the care calls which I really enjoy. I used to be the main carer for my Mother for many years and know how fulfilling a role within care can be. Previously I worked within the Insurance & Finance Industry covering Credit Control, Business Analysis, Project Management and Team Management before moving into a Local Authority post as a Customer Services Manager.

When I’m not abroad enjoying the sunshine, you can find me at home with my two Persian Cats Rufus and Milo! Or taking my friends Dachshund on long walks.

Anna Briars Apprentice Business Administrator

Anna Briars - Apprentice Business Administrator

I joined Home Instead in May 2019 as their first Apprentice. My job as a Business Administrator requires me to complete admin duties within the office, it keeps me as busy as a bee! The team here are so warm and friendly, they have boosted my confidence massively. I love to help the team out within the office and support them with the behind the scenes tasks.

This is my first role since finishing A Levels last year, having the opportunity to develop and grow professionally and personally is so exciting. This is the start of my career journey and I’m extremely grateful to be working with Home Instead to guide me through this. I feel that being kind and helping others is so important, and I enjoy making a difference within the team. I’m enjoying being able to develop my skills in communication, working as a team and being able to multi-task. Home Instead have encouraged me to step out of my comfort zone and face new challenges which has done me the world of good!

Outside of working life I enjoy cooking, photography, scrapbooking, spending quality time with family and friends curling up with a cuppa and a good book, and walking my rescue dog, Archie, through the Cotswold countryside.

Olivia Wike Marketing and Community Engagement Coordinator

Olivia Wike - Marketing and Community Engagement Coordinator

In July 2019 I filled a brand-new position within the team! Looking after all social media accounts and developing the marketing aspects of the business. Whilst also networking within our local community, engaging with potential new Clients and CAREGivers. Spreading the word that we provide award winning ‘Outstanding’ care in the comfort of your own home!

For me, I really enjoy being able to show my creative side and talking to a variety of different people. I love being able to use skills that I have learnt in my previous roles and use them to make a real difference to people’s lives. Being kind and doing good is a wonderful feeling and I am truly privileged to be able to do just that, being part of Home Instead.

When I’m not in the office, you can find me gallivanting across the countryside on my pony Parsnip! She makes me ridiculously happy, most days we take a pony selfie together #ParsnipWike which can keep you amused for hours.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady