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CHC Case Management
At-home support for Continuing Healthcare (CHC) case management, from experienced, fully trained Care Professionals who can closely monitor and assist with health needs.
What is CHC Case Management?
CHC stands for Continuing Healthcare, which is provided by the NHS and focused on long-term care for an individual with a chronic illness or complex needs. This is overseen by a medical professional to ensure continuity of care, and a CHC case manager will also be involved in conducting reviews, checking care packages remain relevant to the person’s needs, and that care is cost effective.
CHC case management is typically directed by a community nurse or social worker, but it can be supported by professional caregivers from agencies like Home Instead. We can help with mobility assistance, personal care, home help and companionship, and assist CHC case managers to implement the highest quality care from home.
Why is CHC case management at home helpful for older adults?
CHC case management often takes place at home to promote independence while living with a health condition, particularly if they are likely to live with this long-term.
Instead of undergoing treatments in hospital or moving into a care home, people with complex needs and disabilities can be monitored and treated in the comfort and familiarity of their own home with the help of their case manager, who can create a tailored Care Plan and coordinate other medical professionals and care workers.
Whether directing community nurses to provide healthcare, coordinating caregivers to help with housework or respite care, or arranging complementary therapies, CHC case managers can maintain an overview of your care and overall wellbeing.
Do I need CHC case management?
If you have spent any time in hospital, or have visited your GP about a complex or ongoing health issue, you may be recommended for the NHS continuing healthcare assessment, which would check your eligibility and put you in touch with a CHC case manager to arrange medical care and home care.
You could benefit from CHC case management if you need:
- Help managing multiple health conditions
- Frequent hospital visits
- Support with mobility
- Help managing medications
- Help with your personal care or hygiene needs
- Assistance to remain independent at home
If your current care arrangement is inadequate or disorganised, a CHC case manager alongside home caregivers can make changes to ensure you are getting the personalised care you need.
How can we help?
We've helped thousands of families to stay safe, comfortable and happy at home. Whatever situation you're facing, or whatever the question is, Home Instead is here to help.
Are you in need of a little guidance right away?
03300 583450Other non-care-related enquiries
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Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.
Steve, Client
We have been relying on Home Instead for nearly five years now and they have been wonderfully helpful and flexible throughout. I don’t know what we’d do without them.
Carol, Client
Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.
Bridget, Client's Family
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Get in touch How to get started arranging CHC case management
A CHC case manager could help you manage your condition long term, particularly if you require frequent visits to your GP about complex medical or care needs. If you are unsure how to begin organising this, reach out to your local council or speak to your doctor to see if they can arrange a continuing care package for you.
While you are waiting for your CHC case manager to be assigned, or perhaps you already have someone helping with this but could benefit from further support at home, a home care agency like Home Instead can help.
Our Care Professionals offer flexible support, and we have experience working alongside CHC case managers to implement their Care Plans, as well as being an extra set of hands for anything they or you need.
Why Home Instead?
Like CHC case managers, our aim is to facilitate your independence at home, so our experienced Care Professionals work hard to make sure you have everything you need to maintain your routines and quality of life.
We are proudly rated 9.6 on Homecare.co.uk, with many of our locations also rated “outstanding” by the Care Quality Commission (CQC), so whether or not you have a CHC case manager looking after your interests, we can provide flexible and adaptable support to help improve your quality of life at home.
Advice & Support
FAQs
- What is CHC Case Management, and how can home care help?
CHC Case Management involves coordinating care for individuals eligible for NHS Continuing Healthcare funding. Our Care Professionals can work alongside case managers to deliver personalised care plans, ensuring the individual’s health and social care needs are met effectively.
- How does home care support individuals eligible for CHC funding?
Home Care Professionals can provide tailored care services, such as personal care, medication management, and mobility support, while adhering to the care plan set out by the CHC team. They also monitor the individual’s condition and report any changes to the case manager.
- Can home care assist with the CHC assessment process?
Yes, our Care Professionals can provide valuable insights into the individual’s daily care needs and health challenges, which can support the CHC assessment process. Their detailed records and observations can help demonstrate the level of care required.
- How do home care services ensure continuity of care under CHC?
All our Care Professionals work closely with CHC case managers, healthcare providers, and families to ensure the care plan is consistently followed. They also adapt to any updates in the care plan to meet the individual’s evolving needs.
- How do home care services maintain communication with CHC case managers and families?
Our Care Professionals act as a vital link between the individual, their family, and the CHC team. They provide regular updates, share observations, and promptly report any concerns to ensure everyone is informed and the care remains seamless.
Diane Williams , Head of Quality & Standards
I have worked with Home Instead since July 2016 as a member of the Quality Team, taking the role of Head of Quality & Standards in 2020.
Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.
Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.
In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.
Before joining Home Instead, I built a comprehensive career in the social care sector, beginning in 1991 as a frontline care worker and advancing to senior leadership roles across both private and voluntary sector businesses.
Throughout my career, I have supported diverse care groups in a variety of settings, including community, residential, nursing, and secure environments. My experience spans working with older adults, including those living with dementia; individuals with physical disabilities and complex, long-term health needs; people with learning disabilities, including autism; individuals with enduring mental health challenges; individuals with current or past substance use and those with forensic backgrounds.
In 2002, I qualified as a social worker and have since maintained my professional registration with Social Work England.