The Basingstoke Team
What People Say
"Always very obliging, gives extra time" - Mrs JD
"I've been very happy with the care provided overall. I feel like the carers and the office are genuinely interested in my Grandmother's wellbeing and quality of life" - Mr SS
"We are overwhelmed with the sheer professionalism and humanity that your agency provide. You have proved to be very flexible and treat my mother with such respect and dignity. It is giving my brothers and sisters and I, finally, a little bit of peace of mind for the times when we cannot be with mum. For that, we cannot thank you enough." - Mrs JO
Bob Nicholson - Director
My background is mainly as a civil engineer and project manager in the construction industry, but I also worked for a nationwide care home operator for several years where I came to appreciate both the importance of caring for people at home and the immense personal satisfaction to be gained from the caring profession.
When I decided to make a career change, home care was a route which offered me the opportunity to make a positive difference in the community whilst gaining great personal satisfaction.
We set up the Basingstoke office of Home Instead Senior Care to introduce a home care service which we believe is unique to this area – in the benefits we bring to our clients and their families, and in the employment opportunities we create for local people who share our vision and wish to work in the caring profession.
If you would like to discuss how we might help you or someone you care for, or discuss a CAREGiver role with us, please do give us a call – we are always here to help.
Mary Selim - Care Manager
After qualifying as a mental nurse in London, I spent my early career in nursing and then, from 1997, ran my own home care businesses in Basingstoke.
I am passionate about delivering the best possible quality of service to each individual so as to help our clients retain their independence and continue to lead rewarding lives at home. I found Home Instead Senior Care to hold the same values and ethos towards caring for people that governed my own businesses, and was pleased to take up this opportunity to join an international organisation with such high standards and a unique approach to home care.
Home Instead is different – we meet each client personally, we focus on our clients’ needs and those of their families, we choose CAREGivers who are passionate about quality of care and match them to our clients, we give our CAREGivers initial and ongoing training, and we recognise the importance of continuity in the care provided.
My role includes establishing a client’s requirements and ensuring that we maintain the highest quality of care in satisfying those requirements, as well as managing and training our CAREGivers.
Sally Regan - Recruitment & Training Manager
I started my career training people in the retail business, and then moved into dentistry as a dental receptionist, assistant practice manager, dental nurse and dental sedation nurse. I was working mainly as a pharmacy dispenser when I took on a part time job as a CAREGiver with Home Instead Basingstoke at the beginning of 2015. Home Instead then asked me to join them full time to manage their recruitment and training programme, which I do in conjunction with a bit of CAREGiving.
I find my background in training to be very useful in supporting Home Instead’s ethos of ongoing personal development, which we offer to all our CAREGivers through a series of relevant training sessions given by visiting specialists and individual study courses from several local providers.
My pharmaceutical background also comes in handy in delivering our medication administration training. I learnt sign language for family reasons, and stand ready to make use of it for any Home Instead clients if necessary.
We are growing rapidly and I find it hugely rewarding to be recruiting and training the fantastic people that we need. Not only do we make a difference to our clients’ lives, but I see the satisfaction that a caring role gives to our CAREGivers, and it can change their lives too !
Do please contact us if you feel that a role as a CAREGiver might be for you.
Theresa Walker - Deputy Care Manager & Weekend Supervisor
I started my career as a private nanny before taking a break to raise my family. When I returned to work I spent a few years in retail and then moved into the care industry 17 years ago.
I started doing home care and then moved into support work for clients with learning difficulties. A few years ago my father developed cancer and I came to appreciate what a valuable service carers provide, both to the client and to the rest of the family. Inspired, I moved back into home care.
What a shock I got! Visits were now typically just 30 minutes, with a list of tasks which were impossible to complete conscientiously in the time, and certainly no time to try to relate to the client as a person. The last straw was when 15 minute calls came in – they always ran over and we spent as much time travelling as we spent providing a service.
My daughter saw Home Instead on Facebook and when I met them I realised that they really did embody what I thought home care ought to be – at least an hour with each client, regular clients, and an ethos which positively encourages us to provide social interaction and build relationships.
Home Instead asked me to join them, initially as a CAREGiver and then as a member of the management team providing support and liaison to caregivers and weekend supervision, as well as having some of my own clients.
Jane Law - Care Co-ordinator & Scheduler
My background is predominantly in office administration, sales support, and as a personal assistant to senior management. Most recently I worked in a purchasing role doing forecasting and demand planning.
In the past I’ve undertaken voluntary work for the homeless, and I currently volunteer on alternate weekends for a local charity. I gain great satisfaction from knowing that what I am doing is making a positive difference to others.
Home Instead invited me to be their care co-ordinator and scheduler, and it has proved to be an ideal opportunity to apply my skills and experience in a more personally rewarding role, helping older people to continue living fulfilling lives at home. I enjoy being part of a friendly team, demonstrating empathy towards clients and support for each other.
Outside of work I enjoy running; having completed my first marathon in 2017, I am currently training for my second in 2018. I run several times a week and regularly take part in races as part of my training plan. Going away in our motorhome is another favourite pastime – we love to pitch up and spend a few nights away from home.
So, I’m generally the one who answers the phone, resolves the queries and problems, and plans the care visits – do give me a ring if you need to discuss any details about our care visits.
Phil Varney - Deputy Care Manager
I have spent most of my career in the health care sector, working for councils, the NHS and private providers. Until recently I was part of the North East Hampshire Community Response Team, managing carers and providing care myself to clients for the first few weeks after their discharge from hospital.
I find caring to be hugely rewarding and great fun, and I enjoy developing relationships and watching the difference I can make to someone’s life. By providing a supportive, person-centred caring relationship we can make all the difference to an older person and enable them to make more of their lives. Hence when I retired from full time work in 2014 I wanted to continue in a part time caring role and joined Home Instead as one of the Basingstoke office’s first CAREGivers.
As the office expanded I was asked to take on a deputy care manager role, providing managerial support as well as caring. I have particular responsibility for our services to the east of Basingstoke, such as in Hook, Hartley Wintney and Odiham.
Kelly Yeoman - Community Champion
Caring for others has always been very natural for me. Looking after my great grandmother as a teenager sparked a genuine interest, and that is when my physical and emotional caring skills began to develop.
After a brief spell in retail I took up caring as a career, initially working in sheltered housing. I then moved into homecare, mainly as a carer but also providing managerial support. I found that caring bought me so much joy, being able to promote people's independence by offering my support and encouragement. Not only did I know I was making a difference to their lives, but it was so fantastic hearing all the stories and sharing lots of laughter!
I've always been a people person; my love for people and the passion to become a carer is founded on my nan. She had a huge heart which was never too full to offer a bit more care, and she was the most amazing carer and inspiration to our family. I subsequently became her carer myself, when she was diagnosed with cancer, and she continued to inspire me in so many ways even through the really tough times.
After a career break to start my family, I joined Home Instead as a caregiver, and have recently been asked to become their Community Champion. In this role I liaise with a wide variety of organisations and groups to consider how we can provide support and assistance outside of the main scope of home care. I also manage Home Instead Basingstoke’s social media presence. I can honestly say that I love my job because it gives me the opportunity to connect with people on a daily basis, and I am fortunate to have the support and encouragement of a fantastic team!
Outside of work I have a young family to look after and several animals too. I have helped look after police dogs, and worked as a volunteer for a charity rescuing and re-homing neglected dogs and other animals. My sense of humour, thick skin and broad shoulders allow me to be resilient and committed to everything I do!
"I wanted to express the son's views that the care is of a high quality and he has the utmost trust with the carers / agency regarding the service that is being provided to his mother. It was lovely to hear about Home Instead's quality of care being excellent."Social worker GB regarding client