Home Instead praised for 'Outstanding' CQC report.

Last week, Home Instead Senior Care West Lancashire and Chorley was one of the first three adult social care services in England to be judged Outstanding under the Care Quality Commission’s (CQC) new ‘Ofsted style’ approach to inspection and regulation.

Under the CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led and graded either Outstanding, Good, Requires improvement or Inadequate.

CQC highlights:

  • Inspectors found that care was planned in a way that not only took account of people’s health and physical needs, but also their social and emotional needs, such as isolation or loss of independence.
  • The minimum care visit was for one hour, allowing staff to spend time with people in their care, build up a relationship and fully understand the things that were important to them.
  • Inspectors praised the support provided to staff through a robust induction and ongoing training, and saw that training programmes were adapted to meet the needs of people using the service as and when these changed.

Congratulations to Gail and Robert Godson and their team. We are proud to be part of a national network of care providers who pour their all into improving the lives of elderly people who wish to remain in their own homes. To Home Instead, nothing is more important than ensuring our clients are respected as the individuals they are; one compliment from the CQC inspection at Chorley highlighted the excellent work being done “The service is beyond our expectations. There are two sides to it – the service they provide and the wrapper they put around it. They don’t just care, they take responsibility for everything! We found other services lack this holistic approach. Home Instead are developing a lovely service.”

If you’re interested in being a part of a company which aims to improve the way we care, give us a call. We’re always looking for compassionate CAREGivers who wish improve the lives of our clients.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home