Testimonials

Changing the face of ageing in York

Home Instead are registered on the leading UK Home Care review website; homecare.co.uk. The site highlights the best home care & nursing agencies to its 2 million UK visitors per year.

We are incredibly proud of our current review rating of 9.8/10.

Below is a selection of comments taken from some of the reviews left, or you can view them yourself by clicking here.

"Home Instead looked after my mother for the last few weeks of her life. They provided a fantastic standard of care. All the caregivers were excellent and showed a lot of care, warmth and kindness to my mother. They were very focussed on her individual needs and treated her with a lot of respect. I will always be grateful to Home Instead for the care they gave my mother. They helped bring peace to her final days. It is a wonderful service that also helped me greatly in my role as a carer for my mother." ’’

Gillian (Daughter of Client) – York

"Home Instead have been caring for my mother over the last year and have done a wonderful job. They took great care to choose a carer who they knew my mother would get on well with and relate to. 

The carers have been totally reliable and professional and have allowed me to have a break knowing my mother is very well cared for."

Martin (Son of Client) – Huntington

"My mum has been benefiting from the help of Home Instead for a couple of years now, starting when she was recovering from a nasty illness and spell in hospital.

The intense care she received at first was crucial in rebuilding her health and confidence and then she has had two morning visits a week from lovely carers.

Since then to help her shop and shower and generally keep her morale up. Last week she had a fall and has had to lean heavily on Home Instead again with lots more visits, including overnight stays.

The efficiency, kindness and skill shown by management, schedulers and carers has meant the world to her and to me and means we have every chance of still getting her fit enough to enjoy a family Christmas and rebuilding her independence.

Many thanks."

Jane (Daughter of Client) - York

"I have been using Home Instead York for the last four months. I cannot recommend them enough after having bad experiences with other care providers.

Everyone is professional, friendly, and caring in our experience so far. My dad's needs have changed over the months and it has never caused any problems.

Someone always turns up at the times and days arranged (twice a day, seven days a week). Thank you to all involved at Home Instead York."

Sue (Daughter of Client) - York

"I have been very impressed with Home Instead York since we started to use them for my parents. They have always been flexible, professional, and gone the extra mile to ensure the correct care is given.

Many of the carers are proactive and understand the individual client's needs."