Changing the face of homecare in York

Each year Home Instead Senior Care commissions an independent organisation (Smith & Henderson) to conduct a survey of clients and employees.

Here's a selection of comments taken from that survey:

“ "We are very pleased with Karen. My Dad really enjoys himself and finds Karen good company. She's very friendly, listens well and is very practical and helpful. She is lovely with my dad which make me feel reassured." ’’

Wendy - Bishopthorpe

"I just wanted to let you know that Debbie, after only a few weeks with us, has already gone above and beyond in caring for my mother. I can't tell you how surprised and thrilled I am at such a high level of concern for mum's wellbeing and her willingness to just be there and help. She has already become more like a friend than a paid employee - thank you."

Sue, Angus & Rory - Malton

"My brothers and I cannot thank Home Instead York enough for the quality of care you have all provided whether in the home, the reviews, the administration and the degree of thoughtfulness and response you have shown when our Father's situation continued to change. Your CAREGivers are in a class of their own, with friendliness, initiative and flexibility shown and together you have given us great peace of mind and our father a contentment in his three years of dementia. I will continue to recommend your services to friends and who knows, you may be helping me in future years!"

Karen - Dunnington

"Wanted to pass on our gratitude. Dad is absolutely over the moon about the support he is getting from Sam. We really appreciate how fantastic she is with him."

Jeanette & Michelle - The Mount

"We would like to say a heartfelt thank you to Home Instead. You have enabled Jacky to enjoy a prolonged period in her own home where she wants to be. She looks forward to the visits and the company of the CAREGivers, who in addition to providing a high standard of care, help keep her spirits up, The support we receive from Home Instead gives us peace of mind."

Dianne - Poppleton

"Id like to say a really big thank you to the Home Instead team for all the care, support and help you gave to mum over the past year. I was always reassured to know that mum was well looked after, medication prompted, meals prepared and drinks offered. The CAREGivers are always considerate and respectful."

Roger & Chris - Haxby

"May we say how pleased we have been with Home Instead's service and care you gave to our mother. Not only did it assist her with an improved quality of life but enabled us to rest easy, knowing that she was in good hands and seeing somebody every day. It was probably the latter which was of greatest benefit."

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver