Luke Norbury - Owner
Luke worked in banking and in the telecommunications industry for 12 years before becoming a Home Instead Senior Care owner. He was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community. His role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and to manage the business side of the operation. Luke has 3 young children so understands how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
Daphne - General Manager
Daphne joined the team in January 2015.
Previously Daphne has worked in senior management roles within regional publishing.
Her role is to ensure the smooth running of the office, she has a passion for people and processes and hopes that, supports, motivates and inspires the great team at Home Instead.
Daphne is a keen landscape and travel photographer and has many of her pictures published over the years.
Daphne lives in a small village north of York with her partner John who is a landscape gardener, so most of her spare time involves pushing a wheelbarrow. They also open their garden as part of the National Garden Scheme.
Karen - Deputy General Manager
Karen joined the Home Instead team in early 2016 as a Recruiter, she has since taken up the role of Deputy General Manager, where she uses her experience gathered from over 30 years of working in Human Resources, a lot of it with the NHS.
In her position of Deputy General Manager, she is in charge of the recruitment and supporting of CAREGivers, as well as playing a key role in the day to day running of the office team, ensuring the smooth running of tasks, and helping to support Daphne in taking the business forward.
Lorna - Registered Care Manager
Lorna joined Home Instead York in September 2015 as a CAREGiver. She excelled in her role and naturally took on more responsibility joining a team of Lead CAREGivers in 2017. Since then, Lorna has been promoted to be one of our Care Managers, and she was officially registered with the CQC in July 2020.
In her role as Care Manager, Lorna, along with Kerry, have the overall responsibility for the service we provide to clients.
Kerry - Registered Care Manager
Kerry joined Home Instead Senior Care York as a CAREGiver in February 2018. After excelling in this position she quickly moved to join our team of Lead CAREGivers and then further onward to the position of Care Manager, in charge of the overall care the we provide to our clients.
Kerry was successfully registered with the Care Quality Commission as one of our Registered Care Managers in June 2020.
Carol - Care Coordinator & Registered Care Manager
Carol joined us in 2013 after a friend recommended working for Home Instead. She has over 30 years of experience in the care sector working in a variety of settings. She has worked as a registered manager in the past, but joined Home Instead originally as a CAREGiver. Carol enjoys seeing the difference the right kind of support can make to someone and soon demonstrated the potential to take on more responsibility, and was registered with the CQC as our registered Manager in 2014. Carol has since slightly reduced her working hours to help look after her four grand children and has therefore handed over some of the main responsibilities of Care Manager to Kerry & Lorna. Carol is now our Care Coordinator, head of a small team, who manage the process of scheduling every hour of care we provide.
Rachel - Training & Development Coordinator
Rachel joined the team in January 2020 as Training and Development Coordinator. She has a background in training and coaching most recently with the NHS in Primary Care. She enjoys the challenges and rewards of supporting and empowering people to continually develop. In her role, Rachel is responsible for the training journey for all staff, from the introduction through to continued specialist development and staff supervision.
Jack - Finance & Marketing Coordinator
Jack is our Finance & Marketing Coordinator. He started off at Home Instead as an Apprentice Business Administrator back in 2013 and after a successful year at the company he was offered a permanent position as Finance & HR Administrator and following on from this his, current role as Finance & Marketing Coordinator. Jack's primary responsibility's are to ensure the smooth running of the monthly payroll, invoicing and accounting, he also plays a key part in our advertising and marketing, producing regular content for our social media and newsletters and working in the background to ensure people can find, and are aware of what Home Instead does.
Emma - Office Administrator
Emma started working at Home Instead at the end of October 2016 having previously worked at a busy GP surgery in York.
As the Office Administrator, Emma is responsible for looking after both Client and CAREGiver files, preparing documentation, chasing car documents, booking QA’s, Service Reviews and CAREGiver support visits.
Annette - Staff Coordinator
Annette joined Home Instead Senior Care in November 2013. She has over 29 years experience in care, caring for her mother from an early age. In 2015 Annette was chosen to be CAREGiver of the year for the North East and Scotland.
She progressed to Key Player Assistant and is now Staff Coordinator. In this role Annette is the main person in charge of managing the day to day running of the software we use for logging in and out, producing Care Plans and generating reports, IQ Timecard.
Julie - Staff Coordinator
Julie joined Home Instead in 2014 like a lot of our team originally as a CAREGiver. Having come from a retail background, the care sector was new to Julie, but she took to it exceptionally well and was nominated as our CAREGiver of the Year for 2016. Since the end of 2019, Julie decided she wanted to be more involved in the logistics side of the care we provide and took up the role of Staff Coordinator, working closely with Carol in helping to produce the monthly schedules for our team of CAREGivers.
Lauren - Apprentice Business Administrator
Lauren joined the Home Instead team in October 2020 as our Apprentice Business Administrator. Her primary responsibilities are helping other members of the office team in administrative duties to enable things to run as smoothly as possible. Alongside this, Lauren is working towards completing her NVQ Level 3 in Business Administration with York College!
Having come from a retail background, this field of work was new for Lauren, but she completely understands the importance of the role that Home Instead plays in supporting Clients in their own homes and she can draw upon great experience from her close relationship she has with her own Grandparents.