The same carer will help with post-discharge care and visits to appointments, personal care, medication reminders, shopping and errands, enabling them to build up a real relationship.
‘We want truly caring individuals to work for us and we are finding that the best carers love working on our teams because they are not rushed and really have a chance to build relationships with their clients,’ said Simon.
‘Happy carers means happy clients. I firmly believe that the best way to change the way care is delivered is by recruiting and treating our staff differently, and that philosophy really seems to be working for us.’
‘The acid test when we hire people is that we only recruit those who we would want caring for our own families.’