Meet Leanne - Compliance Administrator, Care Advocate & Proud Mum
If you’ve ever called the office with a question, needed reassurance, or simply wanted to understand how something works, there’s every chance you’ve spoken to Leanne.
Meet Leanne – Compliance Administrator, Care Advocate, and Proud Mum to little Emmie
If you’ve ever called the office with a question, needed reassurance, or simply wanted to understand how something works, there’s every chance you’ve spoken to Leanne. Calm, friendly and never without that unmistakable warmth in her voice, she is one of the people who quietly keeps the wheels turning behind the scenes.
But long before she was surrounded by care plans, policies and the rhythm of the office, Leanne’s journey began somewhere a bit different: on the second floor of Hampton Care Home, just nineteen years old, beginning the meaningful work of supporting older adults with dignity and compassion.
From the Second Floor to a Second Nature
Leanne didn’t necessarily plan a career in care, it simply felt like home. Her mum also worked in a care home, so stepping through those doors felt familiar, safe and purposeful. She started on a newly opened floor, greeting residents as they arrived one by one. “It was such a gentle way in,” she says. “You were finding your feet at the same time as they were settling into a new chapter.”
Those early years shaped her deeply. Five years at the care home, followed by roles in two other care homes, gave her a clear understanding of what excellent care looks like — and what it feels like when staffing ratios fall short. Assisted living floors could have one carer to seven residents; dementia units were meant to have one to three, but shortages often stretched those numbers well beyond what felt right.
“It never sat comfortably with me,” she reflects. “You wanted to give each resident time, but the pace pulled you in every direction.”
It planted a seed, the belief that care should be slower, more personal, more human.
Discovering Home Instead: Where Care Has Time to Breathe
Home care was something Leanne had never tried. But when she heard about Home Instead and the way we do things, the longer visits, the one-to-one model, the introductory calls…something clicked instantly.
“An hour makes all the difference,” Leanne says. “You’re not rushing. You’re not thinking ahead to the next five people you need to see. You’re fully present, able to give someone the time they deserve.”
She talks about the structure of care homes with honesty, routines, timetables, pressure of trying to meet every need at once, and then she contrasts it with Home Instead:
* One-to-one or one-to-two care, if the client is a couple
* Office staff stepping in to cover absences so clients are never left without support
* Proper communication and consent if timings shift
* Introductory visits that calm nerves and build familiarity from day one
“It’s just more person-centred,” she says. “Clients stay in the place that feels most like them, their home. They get to choose what their day looks like.”
Coming from someone who’s experienced both worlds, the difference isn’t abstract. It’s lived.
Her Role Today: The Heart Behind the Headsets
Now an essential part of the office team, Leanne is the person who makes sure questions are answered, messages reach the right people, and clients & Care Professionals feel supported.
Leanne’s background in hands-on care gives her something invaluable: an instinct for the little details that matter.
“When someone calls and they’re worried about medication, or a change in mobility, or just a tiny shift in routine, I understand why it matters to them,” she says. “I’ve seen those small things before. They can tell you a lot.”
Her role in compliance allows her to champion consistency, clarity and communication. She ensures that everyone, clients, families and Care Professionals receive the guidance, follow-up and reassurance they need.
Life Beyond the Office: Emmie, Football, and River Walks
When the phone lines fall silent and the laptops close for the day, Leanne slips back into her favourite role: mum to Emmie, her bright and energetic two-year-old.
“She keeps me busy,” she laughs. “But I love taking her out, finding little adventures, watching her discover things.”
Weekends might mean family time, a dinner out, or meeting up with friends (and their dogs. Leanne doesn’t have her own yet, but she’s absolutely a dog person).
Whenever she gets a moment to breathe, you’ll find her wandering around Cobham High Street or along the river in East Molesey, where the water, the trees and the atmosphere create a peaceful little world of their own.
She enjoys football too, catching matches whenever she can, though she admits Emmie now takes priority over most fixtures.
Festive Seasons and Memories in Care
Ask Leanne about Christmas and she smiles. She loves the ritual of the office Christmas tree, the music filling the space, the feeling of everyone coming together.
“It’s warm,” she says. “It feels like family.”
When asked to sum up Home Instead in three words, she doesn’t hesitate:
“Premium. Memorable. Family-feeling.”
She explains them with the confidence of someone who’s worked in many corners of the care world:
* Premium, because the standard is higher, intentionally.
* Memorable, because the care relationships truly mean something.
* Family-feeling, because that’s how the office works… supportive, connected, never too busy to help.
If you see her name pop up on your phone, or hear her voice on the other end of the line, know this:
She’s there to help, she’s there to listen, she’s there to make sure things run smoothly, not just today, but every day.
Leanne brings compassion, experience, and a mother’s instinctive care to everything she does. And just like all great people in care, she makes the world feel a little steadier simply by being in it.
Thank You Leanne! 