On Friday 11th November, the UKHCA Conference was well represented by Home Instead Senior Care including Trevor Brocklebank, CEO of Home Instead UK, Sue Waldron – Head of Quality Support , and Franchise owners from across the country.
Clare Jefferies , franchise owner from Wimbledon and Kingston was a panellist at a session entitled ‘What makes a homecare provider outstanding?’
Clare described the work they do as ‘from the heart’. She explained that she knew her business was outstanding way before the CQC inspection.
“Having been a daughter looking for care for my parents, I understand the importance of a reassuring phone call, the two way conversation and the empathy and support for everyone involved in that person’s care. I run my business from the heart and everyone involved shares that dedication and commitment. With everything we do over and above just care at home, with our memory cafes, coffee mornings and singing for the brain, I knew that we were doing some pretty outstanding stuff for our clients and the CQC would recognise this when they inspected.
Clare commented also on how her Caregivers were as important as her clients saying that she was nothing without them and their enormous hearts. She also mentioned that they don’t call their clients 'packages', they are people! which resonated with many in the room.
Mike Padgham, Chair of the UKHCA, commented on Clare’s talk, suggesting that she be the next England Football Manager, as the team could do with her passion.
A representative from another care provider said that he was “blown away by her story and commitment”.
Bridget Warr Chief Executive of the UKHCA, Andrea Sutcliffe, Chief Inspector of Adult Social Care for the Care Quality Commission, Dominique Kent from The Good Care Group all commented on the passion shown by Clare and her team.
Overall it was very clear to see why Home Instead Senior Care are rated so highly in the care world.